Assembled is building software to transform and elevate customer support teams, which often represent 20-50% of the people at a company. Our workforce management platform helps some of the fastest-growing, most innovative companies in the world—including Stripe, Etsy, and Robinhood—to schedule, forecast, and organize their support teams. We’ve raised $70m in funding from the likes of NEA, Emergence Capital, and Stripe itself. You’ll be joining a special group of people who learned the ropes at companies like Stripe, Google, Atlassian, Twitter, Airbnb, Looker, NEA, Bain, and more.
We’re looking for a multi-sport Revenue Operations athlete to help drive Assembled’s next chapter of sustained growth. You’ll be our first Revenue Ops hire and work closely with go-to-market leadership and key partners, including Sales management (VP of Sales + Segment Sales Managers + SDR manager), Marketing (Demand Generation, etc), Biz Ops, Finance, and more.
This role is for the curious, proactive, and creative thinker who is equally comfortable working with data, systems, and processes as they are driving cross-functional strategy at the tip of the spear. This is a unique opportunity to help build/optimize critical go-to-market foundations, and comes with significant ownership over high-impact decisions as well as execution of key processes, tooling, and workflows. If you’re searching for a role that comes with equal parts impact, support, and growth, look no further than here!
Drive alignment across Sales, Marketing, Customer Success and more to ensure consistency on operational strategy, communications, and execution across pipeline creation, implementation, and upsell/cross-sell
Work closely with internal and GTM partners to implement and own new sales/marketing systems, processes (including deal desk processes), and strategies
Serve as a thought partner for sales leadership, with a focus on analytics and process infrastructure to support the growth and scale of the sales organization
Develop and define organizational KPIs and sales and marketing funnel metrics to set goals while managing cross-functional reporting and analytics
Partner in planning processes and own our sales/GTM revenue forecasting
Own the models around and recommendations for sales rep/SDR productivity, team planning, compensation plans, quota setting, and territory design
Ensure data accuracy, data hygiene, and data enrichment across lead scoring, routing, pipeline attribution, and more.
Drive deep-dive root cause analysis on high-priority challenges related to growth objectives
Design and manage account, territory, and quota allocation to optimize sales team performance
Build and maintain key documentation regarding our policies, sales processes, and engagement rules
5+ years in Sales, Marketing, or Revenue Operations at a high-growth startup
Experience building out sales and marketing systems and processes
Powerful analytical skills and you love creating structure, automation, and efficiency
Project management experience working across multiple teams
Modeling and/or systems architecture experience (forecasting revenue, sales, budgetary, and staffing plans)
Deep understanding of B2B, sales-led motions, pipeline management, and forecasting
Ability to create a performance and metrics focused culture
Strong background with Salesforce (nice-to-haves: Hubspot, Outreach, and business insights tools like Tableau or Looker)
Excellent communication and presentation skills, especially as it relates to complex analyses that need to be translated to a broader audience
Generous medical, dental, and vision benefits
Paid company holidays, sick time, and unlimited time off
Monthly credits to spend on each: professional development, general wellness, Assembled customers, commuting and community-support agriculture (CSA)
Paid parental leave
Hybrid work model with catered lunches everyday (M-F), snacks, and beverages in our SF & NY offices
401(k) plan enrollment
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As a Revenue Operations professional at Assembled, you're stepping into an exciting role where your impact is both immediate and long-lasting. You'll be the first Revenue Ops hire, collaborating closely with go-to-market leadership and partners in Sales, Marketing, and Finance, to streamline processes that fuel our growth. Our team creates software to transform customer support, helping big names like Stripe and Etsy optimize their operations. In this multifaceted position, you'll align strategies across departments, implement new systems to improve efficiency, and take ownership of sales and revenue forecasting. This role is designed for someone who thrives on data and is energized by creative problem-solving. We're looking for someone with at least 5 years of experience in high-growth start-ups, where you’ve forged robust sales and marketing processes. A strong analytical mindset will be crucial as you drive cross-functional strategy, manage data hygiene, and collaborate in building a culture focused on performance metrics. If you're eager to make a significant contribution and champion operational excellence at Assembled, we can't wait to meet you!
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