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Revenue Operations

About Us

Assembled is building software to transform and elevate customer support teams, which often represent 20-50% of the people at a company. Our workforce management platform helps some of the fastest-growing, most innovative companies in the world—including Stripe, Etsy, and Robinhood—to schedule, forecast, and organize their support teams. We’ve raised $70m in funding from the likes of NEA, Emergence Capital, and Stripe itself. You’ll be joining a special group of people who learned the ropes at companies like Stripe, Google, Atlassian, Twitter, Airbnb, Looker, NEA, Bain, and more.

We’re looking for a multi-sport Revenue Operations athlete to help drive Assembled’s next chapter of sustained growth. You’ll be our first Revenue Ops hire and work closely with go-to-market leadership and key partners, including Sales management (VP of Sales + Segment Sales Managers + SDR manager), Marketing (Demand Generation, etc), Biz Ops, Finance, and more.

This role is for the curious, proactive, and creative thinker who is equally comfortable working with data, systems, and processes as they are driving cross-functional strategy at the tip of the spear. This is a unique opportunity to help build/optimize critical go-to-market foundations, and comes with significant ownership over high-impact decisions as well as execution of key processes, tooling, and workflows. If you’re searching for a role that comes with equal parts impact, support, and growth, look no further than here!

Responsibilities

  • Drive alignment across Sales, Marketing, Customer Success and more to ensure consistency on operational strategy, communications, and execution across pipeline creation, implementation, and upsell/cross-sell

  • Work closely with internal and GTM partners to implement and own new sales/marketing systems, processes (including deal desk processes), and strategies

  • Serve as a thought partner for sales leadership, with a focus on analytics and process infrastructure to support the growth and scale of the sales organization

  • Develop and define organizational KPIs and sales and marketing funnel metrics to set goals while managing cross-functional reporting and analytics

  • Partner in planning processes and own our sales/GTM revenue forecasting

  • Own the models around and recommendations for sales rep/SDR productivity, team planning, compensation plans, quota setting, and territory design

  • Ensure data accuracy, data hygiene, and data enrichment across lead scoring, routing, pipeline attribution, and more.

  • Drive deep-dive root cause analysis on high-priority challenges related to growth objectives

  • Design and manage account, territory, and quota allocation to optimize sales team performance

  • Build and maintain key documentation regarding our policies, sales processes, and engagement rules

About you

  • 5+ years in Sales, Marketing, or Revenue Operations at a high-growth startup

  • Experience building out sales and marketing systems and processes

  • Powerful analytical skills and you love creating structure, automation, and efficiency

  • Project management experience working across multiple teams

  • Modeling and/or systems architecture experience (forecasting revenue, sales, budgetary, and staffing plans)

  • Deep understanding of B2B, sales-led motions, pipeline management, and forecasting

  • Ability to create a performance and metrics focused culture

  • Strong background with Salesforce (nice-to-haves: Hubspot, Outreach, and business insights tools like Tableau or Looker)

  • Excellent communication and presentation skills, especially as it relates to complex analyses that need to be translated to a broader audience

 

Our U.S. benefits

  • Generous medical, dental, and vision benefits 

  • Paid company holidays, sick time, and unlimited time off

  • Monthly credits to spend on each: professional development, general wellness, Assembled customers, commuting and community-support agriculture (CSA)

  • Paid parental leave 

  • Hybrid work model with catered lunches everyday (M-F), snacks, and beverages in our SF & NY offices

  • 401(k) plan enrollment

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Average salary estimate

$110000 / YEARLY (est.)
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$90000K
$130000K

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What You Should Know About Revenue Operations, Assembled

As a Revenue Operations professional at Assembled, you're stepping into an exciting role where your impact is both immediate and long-lasting. You'll be the first Revenue Ops hire, collaborating closely with go-to-market leadership and partners in Sales, Marketing, and Finance, to streamline processes that fuel our growth. Our team creates software to transform customer support, helping big names like Stripe and Etsy optimize their operations. In this multifaceted position, you'll align strategies across departments, implement new systems to improve efficiency, and take ownership of sales and revenue forecasting. This role is designed for someone who thrives on data and is energized by creative problem-solving. We're looking for someone with at least 5 years of experience in high-growth start-ups, where you’ve forged robust sales and marketing processes. A strong analytical mindset will be crucial as you drive cross-functional strategy, manage data hygiene, and collaborate in building a culture focused on performance metrics. If you're eager to make a significant contribution and champion operational excellence at Assembled, we can't wait to meet you!

Frequently Asked Questions (FAQs) for Revenue Operations Role at Assembled
What are the key responsibilities of the Revenue Operations role at Assembled?

The Revenue Operations role at Assembled involves a broad scope of responsibilities, including driving alignment across Sales, Marketing, Customer Success, and more. You’ll be implementing and owning sales and marketing systems and strategies, developing KPIs, and managing cross-functional reporting. Additionally, you will ensure data accuracy across the pipeline, conduct deep-dive analyses on growth challenges, and design processes for optimizing sales team performance.

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What qualifications do I need for the Revenue Operations position at Assembled?

To qualify for the Revenue Operations position at Assembled, candidates should have over 5 years of experience in Sales, Marketing, or Revenue Operations, preferably in a high-growth startup environment. Strong analytical skills, experience in building sales processes, and familiarity with tools like Salesforce are also essential. Communication skills are vital for presenting complex analyses to a broader audience.

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How does the Revenue Operations role at Assembled contribute to the company's growth?

The Revenue Operations role at Assembled is pivotal for driving the company's growth by enhancing operational strategies and workflows that support the sales organization. By aligning multiple departments, implementing efficient systems, and ensuring accurate revenue forecasting, this role directly contributes to boosting productivity, optimizing sales performance, and achieving organizational goals.

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What systems and tools will I work with as a Revenue Operations employee at Assembled?

As a Revenue Operations professional at Assembled, you will primarily work with Salesforce and may also encounter tools such as Hubspot, Outreach, and data insights platforms like Tableau or Looker. Your experience with these tools will allow you to build efficient systems, manage complex data, and create reporting frameworks essential for the company’s operational success.

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What kind of work culture can I expect as a Revenue Operations member of Assembled?

The work culture at Assembled is supportive and growth-oriented. As a Revenue Operations team member, you will work collaboratively with experienced professionals from top-tier companies. The company values innovation and encourages team members to drive operational excellence while providing generous benefits, including unlimited time off and resources for professional development.

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Common Interview Questions for Revenue Operations
Can you describe your experience in building sales and marketing systems?

In past roles, I have successfully designed and implemented sales and marketing systems that streamline operations, improve data accuracy, and enhance overall efficiency. My focus has been on understand user requirements and aligning them with business objectives, ensuring seamless integration across platforms.

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How do you approach data analysis within a Revenue Operations context?

I approach data analysis by first defining the key metrics that align with our business goals. I utilize tools like Salesforce and Excel to aggregate data and focus on trends that inform decision-making. I prioritize accuracy and context, ensuring that my analysis can drive actionable insights.

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What strategies do you use to ensure effective cross-departmental alignment?

To ensure effective cross-departmental alignment, I promote open communication and regular check-ins among teams. I establish clear objectives and utilize collaborative tools to keep everyone updated on progress. Fostering a culture of transparency is crucial for sustaining alignment over time.

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How would you manage and prioritize competing objectives from different departments?

Managing competing objectives requires a strategic approach. I prioritize initiatives based on their impact on overall business goals while ensuring stakeholder engagement. Creating a collaborative prioritization framework helps balance the needs of different departments effectively.

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What are key performance indicators (KPIs) you believe are essential for Revenue Operations?

Essential KPIs for Revenue Operations include sales growth rate, customer acquisition cost, lead conversion rates, and sales pipeline velocity. These metrics provide visibility into revenue efficiency, helping to gauge where operational improvements can be made.

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Can you explain your experience in revenue forecasting?

My experience in revenue forecasting involves utilizing historical data and sales trends to create predictive models. I work closely with sales leaders to understand pipeline dynamics and adjust forecasts based on real-time data, ensuring our projections remain accurate.

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How do you handle data accuracy and data hygiene?

I implement robust data management practices, including regular cleaning and validation processes to ensure data accuracy. Training teams on data entry best practices is a key part of fostering data hygiene and minimizing errors across our systems.

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What tools have you used for sales performance analysis?

I have used several tools for sales performance analysis, including Salesforce, Tableau, and Google Sheets. Each tool offers unique capabilities, allowing me to visualize data effectively and drive strategic insights through comprehensive dashboards.

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In your opinion, what’s the most critical aspect of a successful Revenue Operations strategy?

The most critical aspect of a successful Revenue Operations strategy is alignment across all teams involved in the go-to-market efforts. Having a unified strategy where processes, goals, and data are shared ensures that everyone is working towards the same objectives, leading to increased efficiency and success.

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How do you keep yourself updated with industry best practices in Revenue Operations?

I stay updated on industry best practices through continuous learning. I read relevant blogs, participate in webinars, and engage with industry forums. Networking with peers and partaking in conferences also provides me with insights into innovative trends and methodologies.

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Full-time, hybrid
DATE POSTED
December 31, 2024

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