Head of Business Development / Senior Business Development Manager

As the Head of Business Development at ShopBack, you will be responsible for driving growth initiatives, acquiring key merchant partners, and nurturing existing relationships. Your daily tasks will include conducting market research, developing and executing marketing campaigns, and exploring new business opportunities to enhance our merchant network.

To be considered for the Senior Business Development Manager role at ShopBack, you should have a minimum of three years of experience in sales and business development, particularly in eCommerce settings such as marketplaces, fashion, or travel. Strong negotiation skills and a proven track record in account management are also essential.

At ShopBack, collaboration is key! The Head of Business Development will work cross-functionally with various teams to craft and implement go-to-market strategies. By partnering with different departments, you will ensure that all initiatives align with the company’s growth objectives and enhance our merchant partnerships.

ShopBack fosters a candid, open, and collaborative culture. We value feedback and encourage continuous improvement, ensuring that every team member has the opportunity to grow professionally. Our dynamic environment empowers you to tackle challenges head-on and strive for excellence in your role.

ShopBack offers exciting career progression paths for the Senior Business Development Manager role. You will have the chance to take on greater challenges, hone your skills, and ultimately realize your ambitions while being part of a winning team on the journey to global scale.

In answering this question, share a specific example where you successfully identified, approached, and secured a new merchant. Highlight the strategies you used and the impact it had on the business's growth.

Discuss your approach to time management and how you use tools or techniques to stay organized. Mention strategies you use to ensure that each account feels valued and receives the attention it deserves.

Explain your research strategies, including market analysis, competitive assessments, and potential profitability of partnerships you evaluate. Showcase how these methods align with ShopBack’s overall business goals when making decisions.

Discuss your conflict resolution strategies. Share your communication style and how you prioritize finding a solution that meets both parties’ needs while maintaining a positive working relationship.

Talk about the resources you utilize, such as industry reports, news articles, webinars, or networking events, to stay informed on eCommerce trends that could impact ShopBack's business development initiatives.

Select an example that showcases your creative problem-solving skills and how those skills contributed to your success in business development at a previous role, ideally reflecting on outcomes that benefited both partners and the company.

Define success through both quantitative metrics, such as sales growth and account retention rates, and qualitative metrics, such as building strong, positive relationships with merchants. Ensure your answer aligns with ShopBack’s focus on rewarding partnerships.

Explain your negotiation tactics, focusing on your preparation methods, relationship-building skills, and how you maintain a professional demeanor while striving for mutually beneficial outcomes.

Discuss how you articulate ShopBack's unique value propositions and how you tailor your messaging based on the specific needs and goals of each merchant to win them over effectively.

Communicate your passion for eCommerce and partnership building, your relevant experience, and your alignment with ShopBack’s values and culture. Highlight how your skills can contribute to the company's mission of shaping the future of shopping.