Senior Strategic Account Manager - Remote - Remote

The Senior Strategic Account Manager at AssistRx is responsible for forming strategic partnerships with pharmaceutical clients, presenting innovative ideas to enhance their products, and ensuring they receive maximum benefits from iAssist's features. This role includes conducting regular meetings to review service quality, solving complex support issues, managing service delivery, and acting as the primary point of contact for sales and service.

To apply for the Senior Strategic Account Manager role at AssistRx, candidates should have a Bachelor's degree or equivalent experience, a minimum of three years in customer support or sales, and experience in the pharma sector, particularly with Pharmaceutical Brand Teams. Strong technical skills and experience in Project Management or HUB Operations are highly desired.

AssistRx supports its Senior Strategic Account Managers through a collaborative work environment, providing access to resources needed for problem resolution, and ensuring team members are well-informed about clients’ needs. Additionally, they offer a competitive pay structure and benefits like a matching 401(k) and comprehensive insurance packages to foster employee well-being and success.

The work environment for a Senior Strategic Account Manager at AssistRx is supportive, progressive, and fast-paced. Employees are encouraged to share ideas and collaborate effectively, ensuring everyone stays informed and aligned. The culture emphasizes innovation and dedication to client service, making it an ideal setting for driven individuals.

AssistRx provides comprehensive training for new Senior Strategic Account Managers to ensure they have the tools and knowledge necessary to succeed. This includes insights into the pharmaceutical industry, product features, customer relationship strategies, and internal processes, allowing new hires to hit the ground running.

To develop relationships with pharmaceutical executives, I would research their business goals and challenges, schedule regular check-ins to maintain open communication, and present tailored solutions that address their needs, demonstrating my commitment to adding value.

When handling complex support issues, I prioritize understanding the client's perspective, gather necessary data, utilize internal resources, and communicate transparently with clients about the steps we are taking to resolve their concerns. This approach builds trust and demonstrates my problem-solving capabilities.

In a previous role, I identified a client's potential needs during a routine meeting and presented a tailored upsell solution that incorporated additional features they weren't utilizing. By clearly communicating the benefits and addressing their questions, I successfully increased their investment and satisfaction with our offerings.

To ensure excellent customer experiences, I focus on active listening, regular follow-ups to solicit feedback, and proactively addressing potential issues before they escalate. Establishing a strong rapport and showing genuine concern for clients' success further enhances the overall experience.

My experience with Pharmaceutical Brand Teams involves cooperating on strategic initiatives, understanding their product nuances, and aligning our services to support their marketing goals. This collaboration has allowed me to provide relevant insights and foster productive relationships that drive shared success.

Effective communication in this role hinges on clarity, active listening, and timely updates. It's essential to match communication styles to the client's preferences while ensuring transparency about processes and expectations to foster strong partnerships.

To track and measure client satisfaction, I use surveys, regular check-ins, and performance metrics to assess service quality. Analyzing feedback helps identify areas for improvement and allows me to tackle issues proactively, ensuring clients feel valued and heard.

Regular meetings are central to my client management strategy, providing opportunities to review service quality, discuss new ideas, and build rapport. These interactions foster open communication, keeping both parties aligned and addressing any concerns promptly.

In a previous position, I identified a gap in tracking client feedback, which was affecting service quality. By implementing a structured feedback loop, I was able to systematically gather insights, make informed adjustments to our offerings, and significantly enhance client satisfaction.

Staying updated on industry trends involves subscribing to relevant publications, attending webinars, and networking with professionals in the pharmaceutical sector. This proactive approach ensures I bring the latest insights to my clients and anticipate their evolving needs.