Key Account Store Operations Specialist - job 1 of 2

At Too Good To Go, the Key Account Store Operations Specialist plays a crucial role in managing and nurturing relationships with key partner stores, ensuring high performance and retention rates. This includes engaging with stores through various communication methods, analyzing KPIs, and implementing tailored strategies to optimize food saved and enhance store operations.

To thrive as a Key Account Store Operations Specialist at Too Good To Go, candidates should have proven experience in account management or business development, ideally in the retail sector. Familiarity with charitable organizations and food donation processes is beneficial, alongside strong communication skills and a data-driven mindset for extracting insights from performance data.

The Key Account Store Operations Specialist at Too Good To Go is responsible for store relationship management, performance optimization, charity donation coordination, data analysis, and ensuring an exceptional partner experience. This multifaceted role focuses on building long-term partnerships and maximizing food redistribution opportunities.

In the role of Key Account Store Operations Specialist, one will coordinate with charitable organizations to develop partnerships for effective food redistribution. This includes training stores on the donation process, ensuring compliance and operational efficiency, and recruiting new charitable partners to expand opportunities for surplus food redistribution.

Too Good To Go provides significant personal and professional development opportunities within a fast-paced scale-up environment. Employees can expect to grow their skills in account management, data analysis, and sustainability initiatives while being part of a values-driven team culture that celebrates achievements and fosters social responsibility.

In this position, prioritizing relationship building begins with understanding each partner's specific needs and challenges. I focus on regular communication, proactive check-ins, and offering tailored solutions that reflect our shared commitment to fighting food waste. Building trust through transparency and support is key.

My experience with data analysis involves tracking performance metrics and KPIs to assess partner engagement. I utilize analytics tools to generate insights, which helps in identifying opportunities for improvement and strategizing actionable plans that drive both store performance and food saved.

To enhance store retention rates, I would implement a feedback loop by regularly soliciting insights from store partners on their experiences. Additionally, providing tailored support, addressing concerns proactively, and celebrating their successes can help foster loyalty and maintain high engagement levels.

Managing cross-functional collaboration involves clear communication and alignment with various teams. I prioritize setting objectives that everyone can contribute towards, facilitating regular updates and meetings to ensure that all parties are informed and working together towards common goals.

Recruiting new charitable partners requires a strategic approach focused on advocacy and connection. I would identify organizations aligned with our mission, reach out to present the benefits of collaboration, and build relationships by illustrating how our partnership can maximize food redistribution efficiently.

One successful project I managed involved launching a new food donation program at my previous company. By collaborating with local charities, training staff, and analyzing outcomes, we significantly increased the volume of food redistributed, fostering positive community relationships while minimizing waste.

The most important quality for a Key Account Store Operations Specialist is the ability to build and maintain relationships. This role requires empathy, active listening, and a collaborative spirit to work with partners and charities effectively, ensuring that everyone moves towards the goal of reducing food waste together.

Staying informed about industry trends requires continuous learning. I regularly read relevant publications, participate in webinars, and engage with thought leaders in the field of sustainability. This ongoing education helps me adapt our strategies to better service partners while aligning with evolving market needs.

Ensuring compliance with food donation regulations involves diligent familiarity with local laws and best practices. I would provide comprehensive training to stores, create clear documentation regarding procedures, and establish regular check-ins to support partners in their compliance efforts effectively.

I am passionate about working with Too Good To Go because the mission resonates deeply with my values. I'm driven to combat food waste and make a sustainable impact. Being part of a dedicated team that empowers communities to join this fight aligns perfectly with my personal and professional aspirations.