AIS Guidance Center Representative

At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you.

Associated Bank requires you to directly represent yourself and your own experiences during the recruiting and hiring process.

Due to work requirements, candidates must be located within 30 miles of Green Bay, WI.

We invite you to view the opportunity below.

The AIS Guidance Center Representative will provide support for all clients of AIS regarding trading and brokerage account matters. They will serve as a critical resource for sales related inquiries for the purpose of directing the client to a specialist or meeting the needs on a point-of-sale basis. Emphasis is placed on providing clients with a positive experience that includes undivided attention and knowledgeable service and ensuring the customer's best interests are our number one priority. Our goal is to simplify the customer experience and deliver outstanding service to every customer, every time. Inbound representatives will also assist account beneficiaries with the transfer of inherited assets.

This person will:

• Provide comprehensive guidance and support as well as timely follow up and excellent customer service to clients regarding securities transactions, brokerage account activity and other capital market matters. Accurately enter securities transactions received from authorized/verified clients into the clearing firm system.
• Establish new self-directed client relationships by meeting with clients in person or assisting prospective clients over the phone. Describe investment options and current services available to new and existing clients.
• Review and provide timely, accurate responses to questions received from clients in various shared mailboxes.
• Participate in outbound calling campaigns to current Guidance Center clients. Reintroduce the Guidance Center as servicing agent and seek to schedule account review meetings with colleagues of the Guidance Center team.
• Assist beneficiaries with the transfer of inherited assets in a timely and efficient manner.
• Complete Best Execution review by sampling executed trades and comparing executions to industry reports.

Review the qualifications listed below:

Education
Associate's Degree Business, Finance or Accounting, Required.

Experience
1-3 years Brokerage/Investment or background in the financial industry. Required.
3-5 years Brokerage/Investment/Operations, Preferred.

Licenses and Certifications
Series 7-Stockbroker Exam within 3 months, Required.
Other Series 63 and Series 65 Licenses or Series 66 License within 6 months, Required.

In addition to core traditional benefits, we take pride in offering benefits for every stage of life. 

• Retirement savings including both 401(k) and Pension plans. 

• Paid time off to volunteer in your community. 

• Opportunities to connect with others through our diversity-focused Colleague Resource Groups. 

• Competitive salaries with professional development and advancement opportunities. 

• Bonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, military benefits and much more.  

• Personal banking, loan, investment and insurance benefits. 

Associated Bank serves more than 120 communities throughout Wisconsin, Illinois and Minnesota and we consider our colleagues critical to our continued success. See why our colleagues continually vote us a best place to work in the Midwest. Join our community on Facebook, LinkedIn and X. 

Compliance Statement

Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR.

Responsible to report ethical concerns as needed to Associated Bank’s anonymous Ethics Hotline.

Associated Bank provides additional assistance throughout the application, interview and hiring process. Please contact leavesandaccommodations@associatedbank.com if you need an accommodation at any time during the process.

Associated Banc-Corp is an Affirmative Action and Equal Opportunity Employer. Associated Banc-Corp participates in the E-Verify Program. E-Verify Notice English or Spanish. Know Your Right to Work English or Spanish.

Associated Bank is Pay Transparency compliant.

The pay range represents anticipated base pay for this role. Actual pay may vary based on factors including, but not limited to, work location, skills, experience, education, and qualifications for the role.

$19.69 - $33.75 per hour