Account Manager

Great opportunity with one of the largest tech companies!In this position, you will be the face of our company to a portfolio of Delivery Partners (DP) assigned to delivery stations in a pre-defined region. You will be responsible for developing and executing a plan to provide top-tier support for our DPs, ensuring they launch successfully and maintain high performance, quality, and customer retention.You will collaborate with an integrated team of Station Operations Managers and Program Managers to analyze problems, discover insights, deliver recommendations, and drive change both internally and externally. This is a high-impact role, working with a new team and new processes in a highly ambiguous environment that pushes innovation in the last mile delivery space.Responsibilities:• Coordinating quality and performance reviews• Coaching and training partners• Serving as an advisor and single point of contact for partner issues• Communicating program updates• Partnering with internal teams to facilitate solutions on behalf of DPs• Identifying workflow inefficiencies for improvement.REQUIRED SKILLS• 2+ years prior experience in account management• Experience with Excel• Experience analyzing data and best practices to assess performance drivers• Superb customer focus, attention to detail and organization skills• Strong oral and written communication skills• Ability to identify and implement operational improvementsAbout Aston Carter:Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.Diversity, Equity & InclusionAt Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:• Hiring diverse talent• Maintaining an inclusive environment through persistent self-reflection• Building a culture of care, engagement, and recognition with clear outcomes• Ensuring growth opportunities for our peopleThe company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.