Manager, PMP Account Management

The Manager, PMP Account Management at Nexxen is responsible for leading a team of PMP Account Managers, overseeing daily operations, and ensuring excellent customer experiences. This includes executing strategies that align with the company's vision, managing client relationships, fostering team development through education on industry trends, and driving operational efficiencies across the team.

To qualify for the Manager, PMP Account Management role at Nexxen, candidates need a Bachelor’s degree, over 5 years of experience in programmatic ad operations, and at least 1 year of experience managing direct reports. Strong problem-solving skills, decision-making capabilities, and the ability to work with large data sets are also crucial for the role.

The culture at Nexxen emphasizes collaboration, curiosity, and customer-centric approaches. As a Manager, PMP Account Management, you'll not only lead your own team but also foster a supportive environment where team members are encouraged to ask questions, offer solutions, and work together to achieve common goals.

The Manager of PMP Account Management plays a pivotal role in enhancing customer satisfaction at Nexxen by overseeing the team's client interactions, ensuring that campaigns are executed flawlessly. By establishing effective communication channels and continuously improving processes, the manager ensures client issues are resolved promptly and that the team is aligned with customer objectives.

Nexxen offers competitive benefits for the Manager, PMP Account Management role, including medical, dental, and vision insurance, a 401(k), employee assistance programs, parental leave, and discretionary time off, alongside a base salary range reflective of experience and skill set.

When answering this question, it's beneficial to discuss specific roles you've held in programmatic advertising, the types of clients you've worked with, and the operational challenges you've overcome. Highlight any metrics or outcomes where your contributions led to increased efficiency or revenue.

For this answer, consider outlining specific strategies such as proactive communication with clients, regular feedback loops, and training for the account management team on new industry trends and technologies to enhance service delivery and impact.

Discuss your approach to conflict resolution, emphasizing the importance of open communication, empathy, and collaboration. Provide examples of past conflicts and how you navigated to a resolution while maintaining positive relationships.

Your answer should reflect a management style that focuses on collaboration, empowerment, and mentorship. Mention how you encourage team members to share ideas, take initiative, and support each other while achieving common goals.

Share a specific example that demonstrates your organizational skills, ability to prioritize tasks, and how you rallied the team to meet deadlines. Focus on the outcome and what you learned from the experience.

This is an opportunity to show your knowledge of industry trends. Discuss challenges such as data privacy issues, changing regulations, or the evolving technological landscape, and suggest potential solutions or adaptations.

Talk about your organizational techniques, such as the use of project management tools, delegation, and setting up regular check-ins to ensure that all projects progress smoothly. Highlight the importance of flexibility in shifting priorities based on client needs.

Mention specific tools or methodologies you've used for data analysis, such as Google Analytics, Domo, or proprietary ad tech platforms. Discuss how you use data to inform strategic decisions and drive campaign success.

Emphasize the importance of recognition, providing opportunities for professional growth, and fostering a supportive team culture. Include examples of how you've created an environment that encourages feedback and teamwork.

In answering this, reflect on your understanding of Nexxen's unique offerings, such as their flexible technology stack and commitment to customer-centric service. Highlight how these aspects contribute to Nexxen's competitive advantage.