Customer Experience Representative

The Customer Experience Representative at Aston Carter focuses on order management, providing account support, and ensuring high levels of customer satisfaction. Key responsibilities include verifying incoming order accuracy, assisting the Account Specialist, performing data entry, and ensuring outgoing orders meet quality standards. They'll also handle document management and office supply oversight, working as a vital part of the administrative team.

To be successful as a Customer Experience Representative at Aston Carter, applicants should demonstrate strong attention to detail, excellent organization, and multitasking abilities. Proficiency in data entry and Microsoft Office Suite is essential, along with strong communication and interpersonal skills. The ideal candidate should be able to work both independently and collaboratively within a team environment.

The Customer Experience Representative plays a vital role at Aston Carter by ensuring customer orders are processed accurately and efficiently, thereby enhancing customer satisfaction and loyalty. This position supports the company's objective of providing world-class service and aligning operational practices with the needs of clients, ultimately contributing to Aston Carter's reputation as a leading talent solutions provider.

Aston Carter offers a competitive benefits package for the Customer Experience Representative role, which includes medical, dental, and vision insurance, a 401(k) retirement plan, life insurance options, and both short and long-term disability coverage. Employees are also eligible for an Employee Assistance Program, health spending accounts, and paid time off, ensuring a supportive and rewarding work environment.

The work environment for a Customer Experience Representative at Aston Carter is fully onsite in Ontario, California, promoting collaboration and teamwork. The culture values diversity and inclusion, providing employees with a sense of belonging and encouraging personal development. Staff members work closely together, fostering a supportive atmosphere while maintaining high standards of customer service.

When responding, outline specific experiences where you successfully processed and managed customer orders. Highlight your attention to detail and how you ensured accuracy by reviewing orders before submission.

Discuss your strategies for effective multitasking, such as using organizational tools or methods like to-do lists. Provide examples of how you managed competing priorities in past roles.

Share your approach to customer interactions, such as actively listening to their concerns, resolving issues promptly, and providing follow-up to ensure satisfaction. Use a specific example to demonstrate your commitment.

Detail your level of proficiency with Microsoft Office Suite, including specific tasks you've accomplished. Mention any relevant software you've used for data entry and your speed and accuracy in completing tasks.

Emphasize the importance of communication and cooperation in supporting team goals. Provide examples of how you’ve contributed to team projects or supported colleagues in your past work experience.

Be prepared to describe a specific situation where you successfully resolved a customer issue. Explain the challenge, your approach to resolution, and the positive outcome.

Outline your organizational strategies, such as how you maintain accurate records and manage your daily tasks. Mention any tools or methods you use to stay organized and on top of assignments.

Discuss your methods for ensuring accuracy, such as double-checking orders and creating checklists. Provide an example of how you ensured the integrity of outgoing orders in a previous position.

Convey your enthusiasm for Aston Carter's work culture, commitment to diversity, and its reputation in the industry. Explain how your values align with theirs and how you see yourself contributing to their success.

Share personal values or experiences that drive your commitment to customer service. You can also mention specific instances where you received feedback or recognition for your customer service efforts.