Customer Experience Representative

Monday-Friday

Start Time would be 4:00 am or 5:00 am

As a Customer Experience Representative, you will play a crucial role in ensuring our customers receive exceptional service. Your responsibilities will include:

• Order Management: Review the accuracy of incoming orders and efficiently collect and input orders submitted via fax, email, voicemail, or online order entry systems.
• Account Support: Provide comprehensive support to the Account Specialist, ensuring seamless order processing and customer satisfaction.
• Data Entry: Accurately process orders and perform data entry tasks to maintain up-to-date and precise records.
• Quality Assurance: Ensure the accuracy of outgoing orders, verifying all details before final submission.
• Office Support: Operate as an integral part of the office support staff, assisting with various administrative tasks.
• Document Management: Scan, file, and upload documents to maintain organized and accessible records.
• Office Supplies Management: Order and manage office supplies to ensure the office runs smoothly.
• Scheduling Assistance: Assist with scheduling appointments and managing calendars to optimize efficiency.

Qualifications:

• Strong attention to detail and accuracy.
• Excellent organizational and multitasking skills.
• Proficient in data entry and office software.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficient in Microsoft Office Suit

Pay and Benefits

The pay range for this position is $21.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Ontario,CA.

Application Deadline

This position is anticipated to close on Apr 22, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent
• Maintaining an inclusive environment through persistent self-reflection
• Building a culture of care, engagement, and recognition with clear outcomes
• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.