Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy, and consent to receive emails from Rise
Jobs / Job page
Front Office Coordinator - Chicago (Niles/Northwest), IL image - Rise Careers
Job details

Front Office Coordinator - Chicago (Niles/Northwest), IL

Position Overview

Greater Purpose and Core Values: Athletico’s Greater Purpose is to empower people, inspire hope and transform lives. We accomplish this by providing exceptional, progressive, and cost-effective fitness, performance and rehabilitative services through personalized care that emphasizes education and prevention of future injury. This is accomplished through building on our Core Values of one team, understanding our business, recognition, people-focused, accountability, continuous innovation and trust and integrity, which are the foundation for our unique culture.

 

Position Summary: Reporting to the Clinic Manager, the Patient Experience Coordinator (similar to medical receptionist and office coordinator roles) is the owner of the patient’s first and last impression and front-office experience and delivers first-class customer service throughout the patient’s physical therapy journey at Athletico.

 

Benefits offered with this full-time position:

  • Medical & Rx, Dental and Vision (eligibility begins day one of employment)
  • NEW FOR 2025 – KinderCare Discount
  • NEW FOR 2025 – Headspace for Friends/Family
  • HSA, Healthcare FSA, Dependent Care FSA
  • Progyny Fertility Benefit
  • Critical Illness, Accident, & Hospital Indemnity Insurance
  • Company Paid Basic Life / AD&D
  • Supplemental Life Insurance (Employee, Spouse, Child)
  • Company Paid Short-Term & Long-Term Disability
  • Company Paid Maternity & Parental Leave
  • Adoption & Surrogacy Expense Reimbursement
  • Legal & Credit Monitoring
  • 15 days PTO (accruing starts immediately upon hire)
  • 6 Major Holidays off plus 2 floating holidays yearly
  • Additional compensation oppportunities on top of base pay
  • Bereavement Time Off & Resources
  • Commuter: Pre-Tax Transit & Parking
  • Retirement 401(k) (for 21+) w/ Per-Pay Company Match
  • SoFi Financial Wellness Tools & Loan Resources
  • HUSK Fitness Resources & Gym Discounts
  • Home, Auto, and Pet Insurance
  • Employee Assistance Program (EAP)
  • Employee Discount Program
  • Plus more! Learn more by checking out Athletico's Benefits Summary 2025 and ID&E Benefits.

Essential Duties and Responsibilities: The below is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organization and the overall business objectives of the organization.

  • Provide professional, friendly and compassionate service to all patients and physical therapy staff in all interactions including issue resolution, scheduling, new patient onboarding, insurance verification, and billing.
  • Manage clinic scheduling ensuring to match patient with the best clinician for their needs / injury as well as optimum patient flow.
  • Provide new patient onboarding including facility tour, data gathering, and physical therapy staff introductions.
  • Obtain verification of patient medical insurance information and manage patient insurance requirements and inform patients of insurance benefits and options for payments on account.
  • On behalf of physical therapists, coordinates the communication of patient progress to physicians, nurse case managers, adjusters and attorneys.
  • Assist with management of patient expectations based on clinical findings including frequency and duration of treatment, progression toward functional goals, and discharge planning. Serve as a contact for physical therapy post-care needs.
  • Organizes cultural moments (e.g., patient’s physical therapy goal celebrations) in concert with the clinical team to make sure all patients are recognized and appreciated.
  • Execute and reinforce administrative and patient experience Standard Operating Procedures (SOPs) and best practices within the clinic.
  • Provide general office, receptionist, and clerical support to assigned location.

Qualifications:

  • Education:
    • High School Diploma or GED
  • Knowledge and Technical Skills:
    • Excellent customer service skills
    • Proficient with the use of MS Office, Outlook and Excel
    • Knowledge of healthcare insurance benefits and coverage preferred
    • Experience with requesting and managing customer payments preferred

Language Skills:

  • Ability to read, write and speak English proficiently

Physical Demands: 

  • Ability to fulfill office activities including but not limited to remain stationary for extended periods of time (i.e. while working at a desk), stoop/kneel/crouch, travel around the office, communicate with others (verbal and written), and use fine motor skills including fine hand manipulation and keyboarding.
  • Ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus 

Work Environment:

  • Consistent with a standard office environment, noise level is low with little to no extraordinary environmental factors. 

Athletico provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

 

Salaried ranges listed are for full time (40 hour) employees. Additional pay such as incentive, GAP, overtime, and stipends are subject to the rules of each program and may not be available in all locations. Individual base pay depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time.

Minimum Salary/Wage

USD$ 16.20 Hr.

Maximum Salary/Wage

USD$ 23.50 Hr.

Average salary estimate

$41268 / YEARLY (est.)
min
max
$33696K
$48840K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

Similar Jobs
Photo of the Rise User

Athletico is hiring a full-time Front Office Coordinator in Indianapolis to provide excellent patient service and manage front office operations in a dynamic physical therapy clinic.

Photo of the Rise User

Athletico is looking for a certified Associate Athletic Trainer to support athletes’ health and rehabilitation at its Rockford, IL location in a part-time role.

Photo of the Rise User

Datacor is seeking a Senior Manager to lead and elevate customer support and services within their engineering software group, focusing on customer advocacy and team leadership.

Photo of the Rise User

Support Time4Learning customers as a full-time remote Customer Service Representative, providing assistance across phone, email, chat, and social media.

Photo of the Rise User

Lead and manage the Players Club team at Seminole Hard Rock Tampa, delivering top-tier guest experiences in a vibrant casino setting.

Deliver exceptional customer support and account management as a remote Customer Success Representative for Cornerstone Building Brands.

Photo of the Rise User

Support MSK's radiology department by assisting patients, managing scheduling, and ensuring efficient administrative operations onsite at MSK Nassau.

Photo of the Rise User
BlueScope Hybrid Hume, New York, United States
Posted 6 days ago

BlueScope's Lysaght business is hiring a Customer Experience Specialist to provide superior service and manage client orders effectively within a collaborative team setting.

Photo of the Rise User
Experian Hybrid United States, United States, United States, United States
Posted 7 days ago

Dynamic Customer Support Representative role at Experian, focused on delivering excellent customer service and resolving inquiries within a remote work model.

Engage customers nationwide as a licensed Property and Casualty insurance agent with MCI, providing support and sales in a dynamic BPO environment.

Posted 4 hours ago

Provide verification services for U-Haul’s Truck Share 24/7 program through phone and chat in a part-time remote position based in Phoenix, AZ.

North Bay Regional Center Hybrid Napa, California, United States
Posted 9 days ago

North Bay Regional Center seeks a bilingual Client Services Assistant to support office functions and contribute to its mission of empowering people with developmental disabilities.

Posted 7 days ago

A Customer Success Engineer role focused on leading technical onboarding and system integration for federal clients in an enterprise environment.

Posted 2 days ago

Support patient billing and insurance processes as a remote Insurance A/R Call Center Representative with Community Health Systems.

Frank Gay Residential Hybrid Orlando, Florida, United States
Posted 17 hours ago

Frank Gay Services is looking for a dedicated Customer Experience Specialist to enhance customer interactions and support team collaboration in Orlando, FL.

For more than 30 years we’ve been helping remove pain and discomfort from people’s lives. Our patients trust in our expertise, which is why 98 percent would recommend us to a friend – because we were able to help make their lives better. – Athleti...

136 jobs
MATCH
VIEW MATCH
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
No info
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 5, 2025

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!
LATEST ACTIVITY
Photo of the Rise User
Someone from OH, Mansfield just viewed Customer Care Representative at Gas South
Photo of the Rise User
Someone from OH, Mansfield just viewed Customer Service Representative at TaxRise
T
32 people applied to Virtual Assistant at The Flex
Photo of the Rise User
Someone from OH, Cincinnati just viewed Life Science Content and Community Specialist at Quartzy