Solutions Engineer, Mid-Market

As a Solutions Engineer at Atlassian, your main responsibilities include partnering with sales and account teams to optimize customer profiles, conducting customer discovery sessions to understand and solve their business problems, and leading product demonstrations tailored to different stakeholder needs. You will use your expertise in Atlassian's software to illustrate the value it can bring and actively seek opportunities for cross-product expansion.

To excel as a Solutions Engineer at Atlassian, you need to have at least 2 years of experience in a pre-sales role, exceptional communication and presentation skills, and a proven history of building executive relationships. Fluency in Dutch is essential, while knowledge of another European language adds value. Strong problem-solving abilities and comfort in both business and technical discussions are critical to succeed in this role.

Atlassian understands the importance of work-life balance for its Solutions Engineers. You can choose your work environment—whether it's from home, in the office, or a mix of both—enabling you to better manage personal commitments and professional aspirations. Moreover, Atlassian provides an assortment of perks like wellness resources and paid volunteer days to ensure you feel supported both at work and home.

As a Solutions Engineer at Atlassian, customer feedback is vital. You'll actively track and document product feedback and competitive intelligence from customers. This information is integral to advocating for product development internally, ensuring that Atlassian continues to evolve its offerings per customer needs and remains competitive in the market.

Atlassian promotes continuous learning and professional growth for its Solutions Engineers. You will have the chance to refine your pre-sales skills, deepen your knowledge of Atlassian products, and collaborate across different teams to foster innovation. The supportive environment encourages you to challenge yourself, and the company is committed to helping you succeed in your career.

In your response, emphasize your active listening skills and ability to ask probing questions. Highlight your approach to conducting thorough customer discovery sessions to fully grasp their pain points and how you would map these to Atlassian solutions. Share an example where you successfully identified and addressed complex business challenges.

Share a specific experience where you tailored a product demonstration to meet the unique needs of different stakeholders. Focus on how you highlighted the value of Atlassian’s software and adjusted your presentation style based on audience technical proficiency, emphasizing how you engaged them and addressed their questions effectively.

Discuss your organizational skills and methods for prioritizing tasks based on urgency and impact. You might mention how you communicate with stakeholders to understand their priorities and collaborate effectively to meet their needs without compromising on quality.

Talk about the strategies you implement, such as attending webinars, following relevant publications, or participating in professional communities. Emphasize your passion for learning and how you utilize new knowledge to enhance your pre-sales capability and provide valuable insights to customers.

Explain your philosophy of building relationships based on trust and delivering value. Provide an example of how you have maintained communication with executives, ensuring transparency and responsiveness to their needs, leading to long-term partnerships.

Share a story demonstrating your problem-solving capabilities. Detail the challenge faced, the actions taken to address it, and the eventual positive outcome, highlighting your resilience and adaptability as a Solutions Engineer.

Discuss your proactive approach to collecting and documenting customer feedback. Stress the importance of advocating for the customer’s voice and how you collaborate with product management to influence product development. Provide an example where you have successfully channeled customer feedback into actionable insights.

List critical skills such as strong communication, problem-solving, technical acumen, and the ability to create compelling presentations. Elaborate on why each skill is vital for effectively engaging with customers and showcasing the value of Atlassian products.

Illustrate your strategies for effective collaboration in a distributed team setting. Mention tools or practices you use to maintain clear communication, foster camaraderie, and ensure that everyone is aligned on goals and objectives, regardless of location.

Share your passion for technology and helping customers succeed. Discuss how this intrinsic motivation drives you to overcome challenges and foster customer satisfaction. Emphasize your commitment to continuous improvement and collaborative success in your role.