Lead Sales Engineer, AUS

The Lead Sales Engineer at Attentive is tasked with understanding and assessing customer requirements, presenting personalized demos, and addressing technical objections during the sales process. You'll drive the technology evaluation stage, collaborate with internal teams, and act as a trusted advisor on security and compliance inquiries, ensuring customer satisfaction.

To qualify for the Lead Sales Engineer position at Attentive, candidates should have 3-5+ years of experience in a similar role, such as a Sales Engineer or Solution Architect, particularly with SaaS platforms. Familiarity with tools like Looker, Salesforce, and APIs is crucial, along with the ability to articulate technical concepts effectively to a diverse audience.

As a Lead Sales Engineer at Attentive, you enhance customer engagement by demonstrating how our AI-powered mobile marketing platform can solve specific client problems. By showcasing the product's technical aspects and tailoring the presentation to meet customer needs, you drive product adoption and satisfaction.

At Attentive, the work environment is fast-paced and innovative, where the Lead Sales Engineer can thrive. The hybrid model allows you to work from the Sydney office at least two days a week, promoting collaboration with your team while enjoying the flexibility of remote work.

The Lead Sales Engineer at Attentive plays a critical role in shaping the sales strategy by providing technical insights and feedback that influence product development. Acting as a domain expert, your expertise will help guide internal teams and expand market reach, ensuring customer success and satisfaction.

In your answer, highlight your specific experiences as a Sales Engineer or Solution Architect, focusing on previous roles where you successfully demonstrated technical products and managed customer interactions. Discuss your familiarity with SaaS platforms and any tools that are relevant to the role.

Provide a detailed example where you navigated a challenging technical issue. Focus on the steps you took to understand the problem, the collaboration involved, and the ultimate solution you presented to the customer, emphasizing your problem-solving skills and technical expertise.

Emphasize your ability to simplify complex technical information. You might discuss methods like using analogies, focusing on the benefits rather than the technical details, and ensuring engagement through interactive demonstrations to help non-technical stakeholders understand the product's value.

List the relevant tools such as Looker, Salesforce, and any API platforms like Postman. Elaborate on your level of proficiency and provide examples of how you have used these tools effectively in previous roles to support sales processes or customer interactions.

Detail your experience managing RFPs and addressing security questionnaires. Explain how you've collaborated with sales teams to compile thorough responses, ensuring compliance and alignment with customer needs, highlighting your communication and organizational skills.

Discuss your organizational techniques, such as creating to-do lists, using project management tools, or setting clear priorities based on project deadlines and customer impact. Highlight an example that demonstrates your effectiveness in managing competing priorities.

Emphasize the importance of clear communication, active listening, and timely follow-ups in building relationships. Share specific instances where you fostered customer rapport, understanding their needs, and providing tailored support to enhance their satisfaction.

Highlight elements such as deep technical knowledge, excellent communication skills, a collaborative mindset, and the ability to empathize with clients. Discuss how these attributes contribute to a successful sales process and customer engagement.

Explain your approach to addressing technical objections, focusing on active listening, acknowledging concerns, and providing clear, well-informed responses. Share a specific example where you successfully overcame a customer's objection.

Talk about your enthusiasm for AI-powered marketing technologies and their potential to transform customer engagement. Share what excites you about the conversational commerce space and your eagerness to contribute to Attentive's mission.