Lead Solutions Engineer, AUS

As a Lead Solutions Engineer at Attentive, your primary responsibilities will include understanding customer requirements, preparing and presenting tailored demos of our technologies, and addressing technical objections during the sales process. You will be a technical leader for our prospects and will provide day-to-day support to the sales team while collaborating with product, customer success, and engineering teams.

The ideal candidate for the Lead Solutions Engineer role at Attentive should have at least 3-5+ years of experience in Solutions Engineering or a related field within SaaS platforms. Familiarity with tools like Salesforce and APIs, along with proficiency in JavaScript or Python, is a plus. Strong communication skills to articulate technology concepts concisely to both technical and non-technical audiences are crucial.

A Lead Solutions Engineer at Attentive plays a key role in ensuring customer success by working closely with clients to understand their needs and demonstrating how our solutions can solve their challenges. By acting as a technical expert and resource, you will help customize solutions tailored to each client, thus maximizing their engagement and satisfaction.

Collaboration is vital for a Lead Solutions Engineer at Attentive. You will work closely with the sales, product, and customer success teams to design and optimize customer experiences. Sharing insights about client interactions and technical challenges will foster product innovation and improvements, making sure we continuously meet our clients' needs.

At Attentive, the culture is centered around action, teamwork, and putting the customer first. As a Lead Solutions Engineer in Sydney, you will join a community that values diversity, innovation, and collaboration. Our employees are encouraged to take ownership and share their ideas in a supportive environment, allowing everyone to thrive and contribute to the company's success.

When answering this question, focus on your passion for technology in marketing and your admiration for Attentive's innovative approach. Share specific aspects of the company's vision or values that resonate with you, and illustrate how your background aligns with their mission.

You should explain your approach in preparing technical demos by outlining how you gather customer insights and tailor your presentation to their needs. Discuss any tools you’ve used to enhance your demos and share a success story where your demo directly impacted a sale or customer understanding.

Describe a structured method for handling objections, including active listening, empathizing with the client's concerns, and effectively communicating how your solution addresses their issues. Provide an example of a past experience where you successfully navigated such a situation.

Discuss qualities such as effective communication, technical expertise, problem-solving skills, and the ability to empathize with customers. Emphasize how you embody these qualities in your work and provide examples of how they've contributed to your past success.

Be prepared to list and describe your experience with relevant tools like Salesforce, Jira, Google Suite, and any API platforms. Share how you've used these tools in previous roles to contribute to team success and improve workflows.

Detail how you prioritize communication and relationship-building with other teams. Share instances where you've successfully collaborated with sales, product, and customer success teams to deliver better solutions or tackle challenges.

Explain a systematic approach you use, such as prioritizing based on project impact, deadlines, or customer needs. Providing an example from your past experience where you effectively balanced multiple demands can reinforce your strategy.

Share your methods for continuous learning, such as attending industry conferences, participating in webinars, or following technology blogs. Illustrate how staying updated has advanced your skill set or helped in your role.

Choose a specific instance that highlights your analytical skills and customer insight. Discuss what feedback you provided, the impact it had on the product, and how it improved customer satisfaction or sales performance.

Acknowledge the complexities in aligning technical solutions with customer business objectives. Discuss your strategies for overcoming these challenges, such as thorough research, clear communication, and building strong customer relationships.