Senior Professional Services Coordinator (East)

Attentive® is the AI-powered SMS and email marketing platform that delivers unparalleled messaging performance on the channels that matter most. Infusing intelligence at every stage of the consumer's purchasing journey, Attentive empowers businesses to achieve hyper-personalized communication with their customers on a large scale. Leveraging AI-powered tools, a mobile-first approach, two-way conversations, and enterprise-grade technology, Attentive drives billions in online revenue for brands around the globe. Trusted by over 8,000 leading brands such as CB2, Urban Outfitters, GUESS, Dickey’s Barbeque Pit, and Wyndham Resort, Attentive is the go-to solution for delivering powerful commerce experiences for consumers with the brands they love.

Attentive’s growth has been recognized by Deloitte’s Fast 500, Linkedin’s Top Startups and Forbes Cloud 100 all thanks to the hard work from our global employees!

Who we are

The Professional Services team is integral to Attentive's Customer Success strategy, allowing us to deepen our relationships with our customers and ensuring they are able to achieve extraordinary success on the Attentive platform. We deliver expert consultation and real-time execution throughout our customers' Attentive journey. As a Senior Value Specialist, you will work with some of our largest brands to execute optimized retention marketing strategies. By collaborating with our CSM team, you will develop our customer's most ambitious marketing ideas, ensuring they are able to drive growth and conversions with Attentive. Your deep platform knowledge brings value to our customers by ensuring they can get more done. You'll become an Attentive expert, bridging the gap between our product and customers. Your core responsibility will be to build relationships with our customers and execute on their projects, ensuring successful partnerships. You will work in conjunction with members of the CSM, Support, and Professional Services teams to maintain alignment on our customers' marketing goals. 

• Manage delivery of Attentive Advantage Service offerings (Select Services or Recurring Advantage engagements)
• Build and strengthen relationships with Attentive customers, advising them on how to best drive value through the Attentive platform
• Leverage your Attentive platform expertise to design and build List Growth tools, Segments, Campaigns, Journeys, and Reports in the Attentive UI
• Co-lead customer touchpoints in alignment with our CSM team, proactively offering best-practice recommendations
• Analyze customer data to form accurate forecasts and performance trends
• Develop strong relationships with cross-functional team members and our customers
• Manage your assignments in collaboration with Attentive account teams to ensure customers remain engaged and are successful in their adoption of the Attentive platform
• Provide creative solutions and expedite troubleshooting efforts for our customers
• Translate customer feedback into specific product recommendations
• Positioned as a valuable extension of our customers' teams, your attention to detail and quick execution builds trust between us and our customers
• Identify and invest in training and development opportunities for your team, in addition to making updates to internal workflows and documentation so that they remain as accurate as possible

• You have 2 - 4 years of customer-facing experience in a Customer Success, Support, or Agency role
• You have demonstrated strength in performance analysis and are able to translate key metrics (List Growth, Revenue, Message-Level Performance) into actionable insights for customers
• You are motivated by helping others and derive satisfaction from being part of a team
• You understand how the day to day work delivered by our team directly impacts our customers' progress towards their own goals
• You are a quick learner and ready to get your hands dirty, able to find creative workarounds when faced with limitations
• You are extremely detail oriented, organized, and have a strong ability to prioritize and manage your time effectively
• You are proactive and communicative, never shying away from a quick Slack, Zoom, or phone call
• You must be located in a Central or East Coast region

You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work.

For US based applicants:

- The standard base salary range for this position is $60,000 - $72,000 annually + equity + benefits

- Our salary ranges are determined by role, level and location

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Attentive Company Values

Default to Action - Move swiftly and with purpose

Be One Unstoppable Team - Rally as each other’s champions

Champion the Customer - Our success is defined by our customers' success

Act Like an Owner - Take responsibility for Attentive’s success

Learn more about AWAKE, Attentive’s collective of employee resource groups.

If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.

At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.