Nordic Speaking Transport Solutions Support - Athens (Remote in Greece) - job 1 of 2

To qualify for the Nordic Speaking Transport Solutions Support role at Patrique Mercier Recruitment PT, candidates must be fluent in a Nordic language such as Danish, Swedish, Norwegian, or Finnish. Proficiency in English is essential, and knowledge of additional languages is a bonus. Previous experience in customer service or a related field is preferred. Excellent communication, strong problem-solving abilities, and the ability to work independently in a remote setting are also vital for success in this position.

As a Nordic Speaking Transport Solutions Support professional with Patrique Mercier Recruitment PT, you will be responsible for providing outstanding support to clients in the transport sector. This includes managing customer inquiries, delivering accurate information, and resolving complaints professionally. Your role will involve collaborating with internal teams to ensure customer satisfaction and staying informed about the latest developments in transport solutions to best assist clients.

Yes, the Nordic Speaking Transport Solutions Support position at Patrique Mercier Recruitment PT is designed to be fully remote. This gives you the flexibility to work from home in Greece, allowing you to balance your personal and professional life while contributing to the success of the company.

Absolutely! In addition to a competitive salary, employees in the Nordic Speaking Transport Solutions Support role at Patrique Mercier Recruitment PT can enjoy numerous benefits, such as a fully paid relocation package that includes flights, transfers, and hotel accommodations. You will also receive monthly bonuses, health insurance, two extra salaries per year, and the opportunity for personal and professional growth within a supportive environment.

Key responsibilities for the Nordic Speaking Transport Solutions Support position at Patrique Mercier Recruitment PT include managing customer queries, providing comprehensive support in a Nordic language, resolving complaints, maintaining detailed documentation of interactions, and identifying opportunities for service improvement based on customer feedback. You will also coordinate with internal teams to ensure that all customer needs are met efficiently.

When answering this question, highlight your specific experiences in customer support roles, and if applicable, mention any direct experience you have in the transport or logistics sector. Providing examples of how you effectively resolved customer issues or improved service delivery will strengthen your response.

Discuss your approach to de-escalating situations and maintaining professionalism at all times. Emphasize your empathy and problem-solving skills, and share an example where you turned a negative experience into a positive outcome for a customer, illustrating your ability to remain calm under pressure.

In your response, provide a specific example where you took customer feedback seriously and implemented changes based on that information. Highlight how you communicated your findings to your team and the positive impact it had on customer satisfaction and overall service quality.

Clearly mention the Nordic languages you speak, and explain how fluency in these languages enables you to provide exceptional support to clients. Illustrate your ability to communicate complex information effectively, which is essential in a transportation and logistics context.

Share your strategies for staying knowledgeable about the industry, such as following relevant publications, participating in webinars, or joining professional groups. This demonstrates your commitment to professional growth and ensures you remain an asset in your role.

Provide a detailed account of a specific situation where collaboration was key. Discuss your role, the objective of the team, and the outcome of your collective efforts, showcasing your ability to work effectively in a team-oriented environment, especially in a remote context.

Mention any specific customer support tools, CRM software, or communication platforms you are familiar with. Discuss how these tools have helped you manage customer relationships efficiently and how you would leverage them in the Nordic Speaking Transport Solutions Support role.

Explain the techniques you use for effective time management and prioritization, such as creating to-do lists, setting reminders, or using project management software. Emphasize your ability to remain organized and deliver results on time, even in a remote environment.

Share your passion for customer service and the transport sector. Discuss how you enjoy solving problems, assisting others, and ensuring customer satisfaction. Personal anecdotes about moments that have inspired your motivation can make your response more engaging.

Articulate your enthusiasm for joining Patrique Mercier Recruitment PT by discussing the company's values, culture, and commitment to connecting talent with opportunities. Align your personal and professional goals with the company's mission, demonstrating that you've done your research and are genuinely interested.