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Director of Restaurants and Bars

Company Description

Madeline Hotel & Residences, Auberge Resorts Collection is proud to be the only Forbes Travel Guide five-star resort in the historic community of Telluride, Colorado. Named one of the Top 10 in the U.S. by Travel + Leisure, this luxurious property blends Auberge’s distinctive flair for authentic and elevated experiences with the local flavor of the destination. Surrounded on three sides by the dramatic 14,000-foot peaks of the San Juan Mountains, Madeline has become the region's premier year-round basecamp for alpine adventure. Our talented team is world-class with a strong commitment to service standards and a passion for creating unique and authentic experiences.  Employment at The Madeline encompasses both professional enrichment and competitive benefits, including: team member rates, team member discounts, ski and wellness reimbursement and tuition reimbursement. 

The targeted compensation range for this full time year round, exempt position is $90,000- $110,000. The position offers a competitive compensation package presented by Auberge Resorts Collection.

Job Description

We are seeking a visionary Director of Restaurants & Bars to oversee multiple dining and beverage venues within our five-star, Michelin Key resort property. This is a leadership role for an experienced, strategic thinker with a passion for luxury service, culinary excellence, and team development. The ideal candidate will have a strong background in high-end restaurant management, a proven track record in leading multi-unit teams, and the ability to adapt to the challenges of a dynamic, seasonal environment.

  • Develop and manage budgets for all food and beverage outlets, including forecasting, P&L analysis, and cost controls. Track and analyze financial performance to drive profitability and meet revenue goals.

    A visionary, directing multiple restaurant and bar venues, ensuring consistent service excellence, high product quality, and guest satisfaction. Lead a team of Food & Beverage leaders to maintain operational efficiency across all outlets.

  • Collaborate with the culinary team to enhance seasonal menu offerings, highlighting local Colorado products, while ensuring the highest quality and profitability. Ensure all outlets consistently deliver exceptional food, beverage, and service standards, meeting the highest expectations of luxury guests.

  • Provide leadership, training, and guidance to Food & Beverage leaders and team members, achieving compliance with our Auberge Service Standards. Foster a positive, high-performance culture that emphasizes service excellence, collaboration, and accountability.

  • Monitor and refine operational processes, systems, and workflows across all outlets to ensure maximum efficiency, profitability, and the consistent delivery of high standards.

  • Uphold and promote the values of Auberge Resorts Collection through the ENRICH initiative, which focuses on positively impacting local communities. Lead efforts to integrate the brand’s social purpose into restaurant and bar operations by supporting community-based education, volunteering, fundraising, and mentorship programs. Drive excellence in team culture, ensuring that team members feel inspired, connected, and engaged in making a difference in the community.

  • Ensure the highest levels of guest satisfaction by maintaining exceptional service standards. Drive results in Net Promoter Score (NPS), aiming for scores above 90% by delivering extraordinary guest experiences.

  • Work closely with the culinary team to enhance menu offerings, ensuring creativity, quality, and profitability. Provide feedback on seasonal menus and monitor culinary production quality.

  • Drive catering revenue by collaborating with Sales and Catering teams. Develop strategies to increase bookings and overall profitability for events and banquets.

  • Cultivate and maintain strong relationships with vendors, ensuring the highest quality of ingredients and services at competitive prices.

  • Partner with the Marketing team to ensure accurate representation of the restaurant and bar offerings on digital platforms, menus, and marketing materials. Actively support initiatives to promote restaurant and bar reservations.

  • Oversee payroll, labor forecasting, and scheduling to meet budgeted labor expenses throughout the season while ensuring adequate staffing levels and operational efficiency.

  • Lead event and banquet operations, ensuring seamless setup, service, and product delivery that meets Auberge’s high service standards

Qualifications

  • Minimum of 2-3 years of experience as Director of Food & Beverage in a multi-outlet environment (restaurants, bars, in-room dining, catering, banquets).

  • Strong leadership and team management skills with a focus on fostering a positive, collaborative culture.

  • Proven ability to interpret financial data, forecast budgets, and implement strategies to drive revenue and improve profitability; with In-depth knowledge of restaurant operations, financial management, culinary trends, and luxury hospitality best practices.

  • Ability to thrive in a fast-paced, seasonal environment while maintaining focus and attention to detail, with ability to handle increased business volume with composure.

  • Demonstrated success in developing and executing service training programs that ensure high levels of guest satisfaction and service consistency.

  • Exceptional communication and interpersonal skills, with the ability to manage multiple stakeholders effectively (internal teams, guests, suppliers, etc.).

  • A passion for hospitality, culinary arts, and delivering extraordinary guest experiences.

Benefits Package

The comprehensive benefit package for this position includes paid time off, sick and safe time, Medical, Dental and Vision healthcare plans, 401(k) plans with employer contribution, Health and Flexible Spending Account programs, Employee Assistance Program and Company stay discounts. Benefits package may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

Benefits package may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

Additional Information

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.

Auberge Resorts Glassdoor Company Review
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CEO of Auberge Resorts
Auberge Resorts CEO photo
Mark Harmon
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Average salary estimate

$100000 / YEARLY (est.)
min
max
$90000K
$110000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Director of Restaurants and Bars, Auberge Resorts

Imagine yourself as the Director of Restaurants and Bars at the renowned Madeline Hotel & Residences within the breathtaking backdrop of Mountain Village, Colorado. This is not just any management role; it's an opportunity to lead multiple dining and beverage venues in a luxurious, five-star environment that sets the standard for exceptional service. Here, culinary excellence and a passion for guest satisfaction are at the core of everything we do. You’ll be in charge of developing strategic budgets, managing P&L, and fostering a high-performance culture among our talented team. Your leadership will ensure that our guests enjoy unforgettable dining experiences that highlight the local flavor using fresh Colorado ingredients. You'll work closely with the culinary team to innovate seasonal menus, while your effective communication will strengthen relationships with vendors and other key stakeholders. As a leader, you’ll focus on staff development, creating a work environment that promotes collaboration and growth, alongside ensuring compliance with our Auberge Service Standards. And in a setting as picturesque as this, you'll find that every day is an adventure, with plenty of opportunities to make a positive impact in the local community. Are you ready to elevate our food and beverage experience and drive exceptional guest satisfaction? Join us at Madeline Hotel & Residences and let's create extraordinary moments together.

Frequently Asked Questions (FAQs) for Director of Restaurants and Bars Role at Auberge Resorts
What are the responsibilities of a Director of Restaurants and Bars at Madeline Hotel & Residences?

As the Director of Restaurants and Bars at Madeline Hotel & Residences, you will be responsible for overseeing all food and beverage operations within the resort. This includes developing and managing budgets for various outlets, ensuring exceptional service standards, collaborating with the culinary team to enhance seasonal menus, and leading a talented team to deliver extraordinary guest experiences. You will also focus on financial performance, operational efficiency, and maintaining relationships with vendors.

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What qualifications are needed to apply for the Director of Restaurants and Bars position at Madeline Hotel & Residences?

To be considered for the Director of Restaurants and Bars role at Madeline Hotel & Residences, you should have a minimum of 2-3 years of experience as a Director of Food & Beverage in a multi-outlet environment. Strong leadership skills, financial management experience, knowledge of luxury hospitality practices, and a passion for creating exceptional guest experiences are essential for this position.

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How does the Director of Restaurants and Bars contribute to guest satisfaction at Madeline Hotel & Residences?

The Director of Restaurants and Bars plays a crucial role in ensuring guest satisfaction at Madeline Hotel & Residences by upholding and promoting exceptional service standards across all outlets. By leading and training a dedicated food and beverage team, refining operational processes, and ensuring high-quality culinary offerings, you will directly influence the overall guest experience, striving for outstanding Net Promoter Scores and guest feedback.

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What kind of environment can a Director of Restaurants and Bars expect at Madeline Hotel & Residences?

At Madeline Hotel & Residences, a Director of Restaurants and Bars can expect to work in a dynamic, luxury environment surrounded by stunning alpine scenery. This seasonal property fosters a collaborative and high-performance culture, where creativity and innovation in food and beverage offerings are highly valued, offering you the chance to lead and inspire your team during exciting peak seasons.

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What benefits are offered to the Director of Restaurants and Bars at Madeline Hotel & Residences?

The benefits package for the Director of Restaurants and Bars at Madeline Hotel & Residences is comprehensive, including paid time off, healthcare plans, 401(k) options with employer contributions, employee discounts, and wellness reimbursements. You’ll enjoy competitive compensation along with opportunities for professional development and additional perks that come with working at a prestigious Auberge Resorts collection property.

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Common Interview Questions for Director of Restaurants and Bars
Can you describe your experience in leading multi-unit restaurant operations?

Sure! In your answer, highlight specific achievements in managing multiple outlets, focusing on how you developed strategies to enhance service quality, drive revenue, and maintain high customer satisfaction levels. Be sure to mention any challenges you faced and how you successfully overcame them.

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How do you approach budget management for food and beverage outlets?

Discuss your experience with financial forecasting, P&L analysis, and implementing cost control measures. It's important to provide examples of how you have successfully managed budgets in the past and the specific strategies you used to ensure profitability while maximizing guest experience.

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What initiatives have you implemented to improve guest satisfaction in your previous roles?

Share specific examples of initiatives that led to improved guest satisfaction, such as staff training programs, menu enhancements, or customer feedback systems. Highlight the measurable outcomes of these initiatives, like increases in Net Promoter Scores or customer return rates.

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How do you foster a positive work culture among your team?

To answer this question effectively, discuss your strategies for building team morale, promoting collaboration and accountability, and encouraging professional development. Provide examples of team-building activities or mentorship programs you've implemented in the past.

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Can you give an example of a time you had to handle a difficult guest situation?

For this question, describe a specific instance where you successfully managed a challenging guest interaction. Emphasize your communication skills, empathy, and problem-solving abilities that led to a satisfactory resolution for the guest and the property.

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What trends in the food and beverage industry do you find most exciting?

Research current trends relevant to luxury dining, such as sustainability, local sourcing, or innovative culinary techniques. Share your thoughts on how these trends can be integrated into restaurant and bar operations to enhance guest experiences.

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How do you prioritize tasks and manage your time during peak service hours?

Explain your organizational skills and how you manage multiple priorities in a fast-paced environment. You can discuss time management tools or techniques you utilize to ensure operational efficiency and guest satisfaction during busy periods.

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Describe your experience collaborating with culinary teams.

Discuss how you have effectively worked with culinary teams in the past, focusing on collaboration to enhance menu offerings, address quality issues, or strategize for special events. Highlight examples where this partnership drove positive results.

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What strategies do you use to drive catering revenues?

Talk about your experience in collaborating with sales and catering teams, and share specific tactics you've used to increase bookings and profitability for events and banquets. Providing (quantifiable) results from these efforts will strengthen your answer.

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How do you stay informed about developments and changes in the luxury hospitality industry?

You might want to mention specific industry publications, associations, or networking opportunities you engage with to stay updated. Explain how this helps you innovate and adapt restaurant and bar operations to meet evolving guest expectations.

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Full-time, on-site
DATE POSTED
December 2, 2024

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