Description

Job Summary

The Product Development Engineer, Voice Services is responsible for technical design and validation of service products throughout the product life cycle to ensure service products are simple, scalable, supportable, and secure.

The Product Development Engineer, Voice Services works in partnership with assigned Product Managers to develop new service solutions and improvements to existing service offers based on the published product development roadmap to produce technical design, deployment, and support specifications that assist in the realization of defined product requirements including customer experience, functionality, and margin objectives.     The Product Development engineer will maintain intimate knowledge of the AV and Collaboration industry and AVI-SPL delivery capability through technical certification, market and competitive research and alignment with UCC Engineering, Solution Architects, Design Engineers, Global Services leadership, and direct partner and customer interaction.

The Product Development Engineer, Voice Services will proactively submit concepts for new product development and improvements to existing product offers that enrich AVI-SPL’s competitive positioning, align with market demand, and improve customer experience or drive delivery efficiencies.

Product Development Engineering directives will be assigned by the VP of Products & Solutions based on Product Development, Management and/or Project Operations priorities.

Essential Duties and Responsibilities

• Participate in Services Product Development process as defined by the product roadmap
• Proactively evaluate current services product portfolio for improvement
• Provide technical assistance as required for end-of-life service transition planning
• Perform market research to understand market requirements and trends
• Evaluate partner solutions to identify opportunity to develop and enhance management and support solutions
• Identify and evaluate potential delivery partners to augment or expand AVI-SPL service portfolio scope and/or geographic reach
• Partner with Service Readiness teams to conduct pre-release testing and development technical support and delivery specifications
• Deliver product specifications, design guidance and pre-sales support materials to presales and technical service delivery staff for new products or technical product features
• Analyzing existing products to identify areas for improvement
• Assist Product Managers in the development and maintenance of the technical aspects of product documentation
• Recommend and assist in the development of improved product documentation for presales, sales, and service delivery organizations for distribution for distribution both internally and to customers.

Skills and Abilities

• Bachelor's degree in Engineering or a related field
• 10+ years industry experience
• Proven Voice & Collaboration service and solution design experience evidenced by past roles and/or industry certification
• Strong communication and teamwork skills.
• Excellent written and oral presentation skills
• Possess a high degree of creativity and problem-solving skills.
• Understanding of product development, product management and product operational activities and processes
• Previous experience in product development desirable
• ITIL Certification desirable

working environment

The work environment characteristics described here are representative of those an employee

encounters while performing the essential functions of this job. Reasonable accommodations may be

made to enable individuals with disabilities to perform the essential functions. This job operates in a

professional office environment. This role uses standard office equipment such as computers, phones,

photocopiers, filing cabinets and fax machines. The work environment is generally moderate in noise

(inter-office conversations and computers/printers).

Physical Requirements

The physical demands of this position are those that are necessary to meet the responsibilities and

essential functions of this position. Reasonable accommodations may be made to enable qualified

individuals with disabilities to perform the essential functions.

• This position regularly requires employees to sit, walk, and stand; talk or hear, both in person

and by telephone; use hands repetitively to finger, handle, feel or operate standard office

equipment.

Direct Reports

Direct Reports

This role does not require the supervision of direct reports.

Work Hours

AVI-SPL reserves the right to alter work hours and work location as deems necessary.AVI-SPL is an Equal Opportunity Employer/AA/Disabled/Veteran Protected.

VEVRAA Federal Contractor