Account Manager, Client Success

The Account Manager, Client Success at Axios is responsible for post-sale account management, ensuring that clients receive a top-notch experience from the initial kickoff through to campaign wrap-up. This role involves managing multiple campaigns simultaneously, collaborating with internal teams for media planning, proposals, and renewals while also focusing on client retention and growth opportunities. Additionally, the Account Manager develops long-term strategies and leverages analytics for campaign optimization.

To apply for the Account Manager, Client Success role at Axios, candidates should have at least 2 years of professional experience with a minimum of 1 year focused on digital campaign planning and execution, preferably within a media publisher or agency environment. Outstanding communication and project management skills are crucial, alongside a proven ability to build strong relationships with various stakeholders.

Axios is committed to the growth and development of its employees, offering an annual learning and development stipend as well as virtual social events that foster a strong community. The comprehensive benefits package also includes options like paid caregiver leave, mental health days, and resources for personal health advocacy, allowing Account Managers to grow professionally while maintaining a balanced life.

As an Account Manager, Client Success at Axios, you can expect a collaborative and supportive work environment that values kindness, integrity, and team spirit. The role allows for flexibility, especially important for parents and caregivers, and the culture encourages open dialogue and inclusivity. Employees enjoy the freedom to operate remotely while still engaging with a strong and positive company culture.

The starting salary for the Account Manager, Client Success role at Axios falls within the range of $70,000 - $80,000. This range is determined by various factors such as location, work experience, and individual skills. Additionally, Axios provides a robust benefits package that complements the base salary, enhanced by remote work flexibility.

When managing multiple client campaigns as an Account Manager, prioritization is key. I utilize project management tools to create timelines and identify urgent tasks. I also communicate regularly with clients and internal teams to ensure alignment on expectations, allowing me to adjust my focus based on client needs and campaign deadlines.

Certainly! In a previous role, I had a client unhappy with the campaign results. I proactively scheduled a meeting to understand their concerns and collaborated on a revised strategy. By leveraging data insights and demonstrating our commitment to their success, we realigned the campaign to meet their goals, ultimately boosting their satisfaction.

Data is crucial in campaign planning and execution. I analyze past campaign performance to identify trends and opportunities. During execution, I monitor real-time data to make informed adjustments, ensuring that the strategy stays on track and aligns with client objectives, leading to optimized outcomes.

Building relationships requires open communication and trust. For clients, I prioritize regular check-ins and transparent updates on campaign performance. Internally, I foster collaboration by actively engaging with team members, sharing insights, and supporting one another's projects to create a cohesive work environment.

To meet deadlines, I develop detailed timelines for each campaign, broken down into actionable tasks. I set reminders and use project management tools to track progress. Regular communication with both clients and internal teams helps me quickly address any potential delays, ensuring we stay on schedule.

I view client feedback as an opportunity for growth. I actively listen to their suggestions and concerns, validate their feelings, and discuss how we can adjust our approach. I follow up after implementing changes to ensure their needs are met and to enhance our collaborative relationship moving forward.

I am passionate about client success because I thrive on helping others achieve their goals. It brings me great satisfaction to see clients succeed and find value in our efforts. Building long-lasting partnerships and being part of their journey fuels my motivation and commitment to delivering excellence.

Staying organized in a fast-paced environment requires a reliable system. I prioritize tasks daily and utilize digital tools to manage my workload. Regular reviews of my to-do list and adjusting priorities as needed help me stay on top of my responsibilities without losing sight of deadlines.

Mistakes in campaigns are learning opportunities. In a past project, I underestimated the time needed for a specific task, causing a delay. I learned the importance of realistic planning and communicating potential risks. This experience reinforced my commitment to transparent project timelines and proactive stakeholder engagement.

I believe I'm a good fit for the Account Manager, Client Success position at Axios because my experience aligns closely with the responsibilities of the role. I have a history of managing multiple digital campaigns, fostering client relationships, and leveraging data analytics for successful outcomes. My passion for Axios's mission drives me to excel in supporting clients and contributing to the company’s ongoing success.