Salesforce CPQ Support Admin II

As a Salesforce CPQ Support Admin II at Axon, your core responsibilities will revolve around administering and enhancing Salesforce CPQ functionalities. This includes managing product bundles, configuration attributes, and price rules, along with optimizing the Opportunity-to-Cash process. You will collaborate cross-functionally with various teams like Sales Ops and Finance to ensure seamless workflows across opportunities, quotes, orders, and contracts. Additionally, investigating issues and troubleshooting quote generation will be key tasks, as will documenting system details and assisting in user training.

To be successful as a Salesforce CPQ Support Admin II at Axon, candidates should have a minimum of 4 years of hands-on Salesforce CPQ administration experience. A deep understanding of Salesforce CPQ architecture, including Advanced Approvals and product configuration, is crucial. It is also essential to have relevant certifications like Salesforce Administrator and CPQ Specialist. Proficiency in Salesforce Billing and tools like Apex and Flows will give you an edge, along with effective communication skills for liaising with diverse teams.

At Axon, we prioritize continuous development and provide various opportunities for professional growth. As a Salesforce CPQ Support Admin II, you can engage in Learning & Development programs tailored to your career advancement. You'll have access to training resources, mentorship, and tools to enhance your skills in Salesforce CPQ and related technical areas. We foster an environment that encourages exploration and supports your journey towards mastering your craft, ensuring that your work not only meets the company's goals but also fulfills your personal aspirations.

Working at Axon as a Salesforce CPQ Support Admin II offers a dynamic and inclusive work environment. We are a team of passionate individuals united by our mission to protect life and ensure justice. Our culture promotes open collaboration, diverse perspectives, and continuous innovation. You’ll find yourself in a supportive environment where your contributions are valued, and your ideas can thrive. With opportunities to tackle complex challenges and contribute to significant societal impacts, your role will be both fulfilling and meaningful.

At Axon, we strive to make our employees feel valued and supported through a comprehensive benefits package. As a Salesforce CPQ Support Admin II, you can expect competitive salary options, a 401k with employer match, discretionary paid time off, and generous paid parental leave. Our benefits also include health plans for medical, dental, and vision, along with fitness and wellness programs to ensure overall well-being. Plus, we have a culture of snacks and fun in the workplace!

When answering this question, focus on specific tasks you've managed within Salesforce CPQ. Highlight your familiarity with configurations, product bundles, and advanced approval processes. Use examples to showcase how you've optimized quote generation or improved workflows within the Opportunity-to-Cash process, demonstrating your technical skills and analytical thinking.

Discuss a systematic approach to troubleshooting, mentioning steps like reviewing configurations and gathering data to identify the root cause. Share past experiences where you resolved complex issues, emphasizing your problem-solving skills and ability to work within a team to implement effective solutions.

Highlight your communication skills and how you adapt your methods when working with various departments. Discuss your experience in gathering requirements from stakeholders and translating technical specifications in an understandable way, ensuring that all parties are aligned and informed throughout the project lifecycle.

Explain your method for prioritizing tasks, such as assessing the impact on the business or aligning with project timelines. Share specific examples of managing competing priorities effectively, focusing on how you maintain quality while ensuring timely delivery of projects.

Emphasize the importance of clear documentation for long-term project success. Explain how maintaining system documentation, user guides, and training materials contributes to user adoption and facilitates smoother transitions during updates or team changes. Share instances where your documentation practices provided clarity and support for your team.

Describe how you proactively seek user feedback through surveys or direct communication, and how you analyze this information to identify areas for improvement. Discuss how you prioritize those enhancements and collaborate with teams to implement changes that enhance user experience and system functionality.

Outline your commitment to continuous learning through resources such as Salesforce Trailhead, webinars, forums, or user groups. Emphasize your proactive strategies for keeping abreast of new features and updates, and how you apply this knowledge to improve your own work and educate your team.

Discuss essential aspects of the O2C process, including workflow efficiency, error reduction, and seamless communication between departments. Share examples of process enhancements you've made in the past and how these contributed to overall operational efficiency and improved financial outcomes for the company.

Talk about your conflict resolution skills, emphasizing a collaborative approach. Share examples of challenging situations you've faced and how you facilitated open communication to reach consensus, demonstrating your ability to navigate interpersonal dynamics while focusing on project goals.

Articulate your motivations, highlighting Axon's mission to Protect Life and how it resonates with your personal values. Discuss your interest in the challenges offered by this role and how you believe your skills and experience align with Axon's commitment to innovation and safety, making this job an ideal fit for you.