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Remarketing & Defleet Administrator

At Ayvens, progress starts with you.

Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.

We are looking for a Remarketing & Defleet Administrator who can join us in carrying out

This is a hybrid role with a requirement to be in the Bristol office. During training, colleagues will be required to be in the office 5 days a week. After training and a successful probationary period, colleagues in this role will be required to working the Bristol off a minimum of 2 days per week

Key Purpose

•Assist with all areas of administration within the department within the Company’s Quality procedures

• To direct vehicles through the inspection process system efficiently

• To investigate complaints to the satisfaction of complainants and to learn any lessons for improvement in service delivery.

Summary of Responsibilities

•Ensure that all inspections are carried out to industry guidelines as set by the BVRLA reporting any issues

accordingly

• Ensure that customers are only invoiced for damage that is deemed as outside fair wear and tear as per the

guidelines set by the BVRLA

• Maintain relationships with suppliers

• Ensure that work in progress is in line with targets

• Complete all systems efficiently, accurately, and legible

• Collate information relating to all non-conformance and report within relevant systems

• Ensure records kept up to date regarding dealer returns without relevant paperwork

• Ensure that records are maintained relating to errors with inspection reports

• Respond to customer enquiries and complaints within agreed time frame

• Work with other departments to ensure processes are adhered to

Skills, Experience & Background 

• Previous experience within a similar role

• Forward thinking and able to use own initiative

• High level of literacy

• Excellent organisation and time planning skills

• Attention to detail

• Effective communication skills

• Ability to process high volume of tasks

• Ability to work efficiently in a busy environment

• High level of IT Literacy

What we can offer …

Salary £24,000


Generous contributory pension scheme 
25* days holiday, in addition to bank holidays 
Volunteering days to assist in charity work

Sustainability Initiatives 
Holiday buy / sell (subject to conditions)
Travel Insurance (cost associated)
Dental Insurance (cost associated)
Flexible working options available
Study support (where applicable)
Access to Colleague Car Scheme (cost associated)
Enhanced parental leave
Referral bonus for referring an Employee
Cycle2work Scheme 
Free breakfast / fruit 
EV charging points, bike storage, shower & changing facilities and car parking
Progressive / collaborative culture

Why Ayvens?  

With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.

At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.

Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.

*ALD Automotive | LeasePlan are rebranding to Ayvens across all 42 countries by 2025.

Average salary estimate

$24000 / YEARLY (est.)
min
max
$24000K
$24000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Remarketing & Defleet Administrator, Ayvens

At Ayvens, we believe that progress starts with you, and we're excited to invite a Remarketing & Defleet Administrator to our Bristol CEC team! In this hybrid role, you'll dive into a dynamic environment where every day brings the opportunity to learn and grow. Initially, you'll train in our Bristol office five days a week, allowing you to fully absorb our company culture and procedures. After a successful probation, you’ll benefit from flexible working options, spending at least two days a week in the office. Your main responsibilities will involve ensuring that all vehicle inspections adhere to industry guidelines, effectively managing customer inquiries, and maintaining strong relationships with suppliers. Attention to detail is crucial, as you'll need to accurately process various tasks while adhering to internal quality procedures. If you have experience in a similar role and are equipped with top-notch communication and organizational skills, we want to hear from you! Alongside a competitive salary of £24,000, our generous benefits package includes 25 days of holiday plus bank holidays, volunteer days, study support, and a collaborative work culture that supports the transition to sustainable mobility. Join us at Ayvens, where you'll be part of a team that’s paving the way towards innovative solutions that empower our clients and drive the adoption of environmentally friendly transportation. We can’t wait for you to start your journey with us!

Frequently Asked Questions (FAQs) for Remarketing & Defleet Administrator Role at Ayvens
What are the key responsibilities of a Remarketing & Defleet Administrator at Ayvens?

As a Remarketing & Defleet Administrator at Ayvens, your key responsibilities include assisting with administration tasks, directing vehicles through the inspection process, managing customer complaints, ensuring industry guideline compliance during inspections, and maintaining supplier relationships. You'll also be expected to respond to customer inquiries within set timeframes, ensuring that all inspections and records are processed accurately and efficiently.

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What qualifications do I need to apply for the Remarketing & Defleet Administrator position at Ayvens?

To apply for the Remarketing & Defleet Administrator role at Ayvens, you should ideally have previous experience in a similar administrative role. Essential skills include a high level of literacy, excellent organization and communication capabilities, attention to detail, and the ability to handle numerous tasks efficiently in a busy work environment. Additionally, a good level of IT literacy is vital for this position.

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What is the training process like for a Remarketing & Defleet Administrator at Ayvens?

Training for the Remarketing & Defleet Administrator position at Ayvens takes place in the Bristol office, where you'll be on-site for five days a week during your initial training period. This hands-on experience will help you learn the necessary procedures and company culture. Following this, and upon successful completion of your probationary period, you'll transition into a hybrid role with continued support from your team.

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What benefits can I expect as a Remarketing & Defleet Administrator at Ayvens?

As a Remarketing & Defleet Administrator at Ayvens, you'll enjoy a competitive salary of £24,000 along with a generous contributory pension scheme, 25 days of holiday in addition to bank holidays, volunteer days for charity work, and various sustainability initiatives. The company also offers flexible working options, travel and dental insurance, enhanced parental leave, and access to cycling and electric vehicle charging facilities.

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What does Ayvens do to support sustainable mobility and how is that relevant to the Remarketing & Defleet Administrator role?

Ayvens is dedicated to transforming the landscape of sustainable mobility, guiding clients towards environmentally friendly solutions. As a Remarketing & Defleet Administrator, you'll play a crucial role in this mission by ensuring that all vehicles are inspected and managed according to strict guidelines, helping to maintain high standards of service delivery and satisfaction. Your work directly contributes to our commitment to net-zero goals and innovative mobility solutions.

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Common Interview Questions for Remarketing & Defleet Administrator
Can you describe your experience related to vehicle inspection processes?

To answer this question effectively, discuss specific roles you've held where vehicle inspections were part of your duties. Highlight your familiarity with industry guidelines like those set by the BVRLA, and emphasize your attention to detail and problem-solving skills, especially any instances where you resolved issues during inspections.

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How do you prioritize tasks in a busy work environment as a Remarketing & Defleet Administrator?

When answering this question, outline your strategies for task prioritization. For instance, mention using tools like to-do lists or digital task managers, setting deadlines, and identifying urgent tasks based on their impact on customer satisfaction or operational targets. Share examples from previous roles to demonstrate the effectiveness of your approach.

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What would you do if you received a complaint from a customer about an inspection?

To address this, express your understanding of the importance of customer satisfaction. Explain the steps you would take: listening to the customer's concerns, reviewing the inspection report, and communicating openly to find a resolution. Stress that your aim is to ensure the customer's satisfaction while learning from the situation to improve service delivery.

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How do you ensure that your documentation is accurate and up to date?

Highlight the importance of detailed record-keeping in your answer. Discuss processes you follow to maintain accurate documentation, such as regularly reviewing records, using checklists to ensure you haven't missed any items, and leveraging software tools that help streamline data entry and storage.

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Can you share a time when you had to work collaboratively with others in a project?

Use this opportunity to emphasize your teamwork skills. Describe a specific project where collaboration was key, your role in that process, and how your contributions helped the team achieve its goals. Highlight communication, respect for different perspectives, and how you navigated challenges together.

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What qualities do you think are important for a Remarketing & Defleet Administrator?

In your response, mention qualities such as attention to detail, effective communication, strong organizational skills, and the ability to work under pressure. Discuss how these attributes will help you deliver exceptional service and maintain high standards in a fast-paced environment.

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How do you handle a high volume of tasks while ensuring quality?

Highlight your ability to stay organized and focused as key strategies. You might mention techniques like time management skills and maintaining a positive attitude. Provide examples of how you've successfully handled busy periods in previous roles without compromising on the quality of your work.

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Why is sustainability important in the role of a Remarketing & Defleet Administrator?

In your answer, emphasize your awareness of sustainability as an essential part of the automotive industry’s future. Discuss how the role supports sustainable practices through responsible vehicle management and compliance with guidelines that promote environmental stewardship, driving home your alignment with Ayvens' mission.

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How do you keep yourself updated with industry standards and best practices?

Express your commitment to professional development by mentioning specific resources you utilize, such as industry publications, networking, and participating in professional organizations. This shows that you are proactive and dedicated to enhancing your knowledge as a Remarketing & Defleet Administrator.

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What motivates you to excel in the Remarketing & Defleet Administrator role at Ayvens?

Here, share your passion for the automotive industry and your appreciation for sustainability initiatives. Explain how Ayvens’ commitment to innovative solutions resonated with you and how you feel motivated to contribute positively to both the company and customers by providing excellent administrative support.

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EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
April 17, 2025

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