Remarketing & Defleet Administrator
At Ayvens, progress starts with you.
Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.
We are looking for a Remarketing & Defleet Administrator who can join us in carrying out
This is a hybrid role with a requirement to be in the Bristol office. During training, colleagues will be required to be in the office 5 days a week. After training and a successful probationary period, colleagues in this role will be required to working the Bristol off a minimum of 2 days per week
Key Purpose
•Assist with all areas of administration within the department within the Company’s Quality procedures
• To direct vehicles through the inspection process system efficiently
• To investigate complaints to the satisfaction of complainants and to learn any lessons for improvement in service delivery.
Summary of Responsibilities
•Ensure that all inspections are carried out to industry guidelines as set by the BVRLA reporting any issues
accordingly
• Ensure that customers are only invoiced for damage that is deemed as outside fair wear and tear as per the
guidelines set by the BVRLA
• Maintain relationships with suppliers
• Ensure that work in progress is in line with targets
• Complete all systems efficiently, accurately, and legible
• Collate information relating to all non-conformance and report within relevant systems
• Ensure records kept up to date regarding dealer returns without relevant paperwork
• Ensure that records are maintained relating to errors with inspection reports
• Respond to customer enquiries and complaints within agreed time frame
• Work with other departments to ensure processes are adhered to
Skills, Experience & Background
• Previous experience within a similar role
• Forward thinking and able to use own initiative
• High level of literacy
• Excellent organisation and time planning skills
• Attention to detail
• Effective communication skills
• Ability to process high volume of tasks
• Ability to work efficiently in a busy environment
• High level of IT Literacy
What we can offer …
Salary £24,000
Generous contributory pension scheme
25* days holiday, in addition to bank holidays
Volunteering days to assist in charity work
Sustainability Initiatives
Holiday buy / sell (subject to conditions)
Travel Insurance (cost associated)
Dental Insurance (cost associated)
Flexible working options available
Study support (where applicable)
Access to Colleague Car Scheme (cost associated)
Enhanced parental leave
Referral bonus for referring an Employee
Cycle2work Scheme
Free breakfast / fruit
EV charging points, bike storage, shower & changing facilities and car parking
Progressive / collaborative culture
Why Ayvens?
With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.
At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.
Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.
*ALD Automotive | LeasePlan are rebranding to Ayvens across all 42 countries by 2025.
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