Head of Key Accounts

mylo, the Open Loop Consumer Finance arm of our Sharia-compliant organization, is at the forefront of transforming the consumer financing industry in Egypt. Leveraging the power of AI, we're dedicated to providing simplified access to financial wellbeing for everyone.

Position Overview:

The Head of Key Accounts will manage the Key Accounts Manager team within our consumer finance company. This strategic role is critical for driving revenue growth and fostering long-term relationships with key merchant partners. The ideal candidate will have extensive experience in account management, a strong background in merchant acquisition, and a deep understanding of the consumer finance landscape.

1. Merchant Acquisition:
• Develop and execute strategies to acquire new merchant partners aligned with the company’s growth objectives on key categories, including Fashion, Mobile & Appliances, Home/Department Stores, Hypermarkets, Education, and Travel.
• Identify and target potential merchants, leveraging market insights to drive engagement and conversion.
2. Account Management:
• Oversee the management of key merchant accounts, ensuring high levels of satisfaction and retention.
• Serve as the primary point of contact for key merchants, addressing their needs and concerns promptly.
3. Relationship Development:
• Build and maintain strong relationships with key stakeholders within merchant organizations to enhance collaboration and drive mutual growth.
• Conduct regular business reviews with merchants to assess performance and identify opportunities for improvement.
4. Revenue Growth:
• Drive revenue growth through effective account management and strategic initiatives aimed at increasing merchant utilization of financial products.
• Monitor account performance metrics and implement strategies to meet or exceed sales targets.
5. Market Analysis:
• Conduct market research to identify trends, opportunities, and competitive positioning relevant to merchant acquisition and account management.
• Utilize insights to refine strategies and enhance service delivery to key accounts.
6. Collaboration with Internal Teams:
• Work closely with marketing, product development, and operations teams to align offerings with merchant needs and expectations.
• Facilitate cross-functional collaboration to ensure a seamless onboarding and service experience for merchants.
7. Team Leadership:
• Lead and mentor a team of Key account managers professionals focused on merchant acquisition and relationship management.
• Foster a culture of excellence, collaboration, and accountability within the team.
8. Performance Reporting:
• Track and report on key account metrics, providing insights and recommendations to senior management.
• Prepare presentations and reports to communicate account status, growth opportunities, and challenges.

Qualifications:

• Bachelor’s degree in finance, Business Administration, or a related field; MBA preferred.
• Minimum of 8-10 years of experience in account management, sales, or business development within the consumer finance or payments industry.
• Proven track record of successfully acquiring and managing key accounts, particularly in the merchant space.
• Strong understanding of consumer finance products and market dynamics.
• Excellent communication, negotiation, and interpersonal skills.

Office environment: When you come to our b_labs office, you'll find creative workspaces, a well-equipped kitchen, and an open design to foster collaboration between teams.

Flexibility: You know best whether you want to work from home or in the office. However, if you want to join your teammates onsite, we will subsidize the costs for lunch to foster the b_labs office community

Equipment: From "Day 1" you will receive all the equipment you need be successful at work. Therefore, you can choose your laptop and get all the tools you need to stay on top of your game.