Senior Lead (U.S. Seller Success)

Back Market is the world’s leading refurbished electronics marketplace with a team of 650 people, powering operations in 18 countries (and counting!).

Named one of the World's Most Innovative Companies by Fast Company in 2019 and again in 2021, our mission is simple: empowering people to consume tech sustainably by offering folks a high quality, accessible, and more eco-friendly alternative to buying new electronics. Why? Refurbished tech helps lower our collective environmental impact. We have indeed contributed to avoid the production of more than 1,000,000 tons of CO2e worldwide since our launch in 2014.

Be part of an exciting and growing international adventure that will change the way the world consumes tech.

The Seller Success team's main mission is to bring to Backmarket.com the best refurbished devices that people want, at a good price and with a level of quality that is as good as new.

**NOTE: This role is located in New York ( Union Square ), and requires a hybrid work schedule with a minimum of three days per week in the office. Candidates should either be local to NYC or open to relocating.**

• MAIN MISSIONS

• Manage, inspire and empower a team of 4 Seller Success Managers
• Cultivate a high performance culture, ensuring that the team goals are aligned with Back Market’s ambitions
• Establish and implement key performance indicators (KPIs) to assess the success and growth of your team
• Regularly monitor and analyze the performance take action to optimize results

• Manage a portfolio of large US sellers : build strong and long-term relationships to keep engaging them on Back Market
• Develop sellers’ sales on Back Market and improve their quality performance
• Identify and implement new business opportunities with sellers: enhancing product offerings and exploring new market segments
• Understand their challenges and address them promptly with the Seller Success Managers 
• Visit sellers and engage in all relevant Trade Shows (eg, Mobile Disrupt, ITAD)

• Shape the vision for your team in alignment with Back Market’s global mission
• Ideate, formalize, and execute new seller programs to ensure steady growth, high levels of engagement, adoption, and satisfaction
• Create strategic plans to capture market share, taking into account customer needs and industry trends

• At least 8 years of experience as a Sales team manager with a proven track record of managing a complex portfolio on an international scale while overachieving your targets
• Sales powerhouse with a track record of managing complex portfolios on an international scale
• Data mindset with strong analytical skills and proficient use of database tools (SQL is a plus)
• Strong knowledge of the e-commerce industry and deep understanding of the marketplace business model
• Speak English fluently, any European language is a plus (German, Spanish, French)

• Phone Screening (30 - 45 min)
• Business Screening (1 hr)
• Internal Stakeholders Interview (1 hr)
• Leadership Interview (1 hr)
• BM Values Sabothire interview (1 hr)

This position has an estimated annual base salary range of $120,000 to $150,000, plus opportunities for equity. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to demonstrated skill set, years and depth of relevant experience, and some role-dependent factors. We welcome direct conversations with each candidate about compensation in all of our initial calls.

WHY SHOULD YOU JOIN US ? ✌🏼

- An attractive salary that comes with equity options, health insurance, paid maternity and parental leave, 401K, commuter benefits, mental health support, and more,

- Flexible working hours and hybrid models that let you choose which days you to work in the office and at home (because work-life balance is an individual right).

- Professional development programs, internal mobility, and the opportunity to make your career what you want it to become.

- A meaningful mission. But also fun. We're serious about changing the landscape of the electronics industry and we like to keep things spicy.

- A booming scale-up: we are rapidly growing in Europe, the USA and in Asia!

- Welcoming, safe, and inclusive working environment where everyone's opinion, differences, and backgrounds are heard and respected.

Back Market is an Equal Opportunity Employer which means we pledge to not discriminate against employees based on race, color, religion, sex, national origin, age, disability or genetic information.. If reasonable accommodations are needed for the interview process, please do not hesitate to discuss this with the Talent Acquisition Team.

Back Market is helping to address one of the biggest challenges of our time: climate change. We take this so seriously that we were awarded status as a “Société à Mission”, or company with a social mission, by the French government. We know we can’t tackle a global problem without a globally representative team so we are committed to embedding diversity, equity and inclusion principles in every aspect of our organization. But more importantly, being One Loving & Free Spirited Tribe is in our DNA as it is one of the five foundational values of our company since we got started way back in 2014. We are committed to hiring and supporting diverse teams of people from all backgrounds, experiences, and perspectives. We know our lofty goals cannot be reached unless everyone has a seat at the table along with the resources and opportunity to grow.