Head of Client Services

At Bakery, we make things people want—and as our Head of Client Services, you’ll play a critical role in shaping how we deliver on that promise. You’ll lead and grow Bakery’s Client Services team, overseeing client management practices, refining our project workflows, and ensuring every touchpoint exceeds expectations. You’ll be a champion for our people and our clients, building lasting relationships and elevating the standard of our work.

This role is more than managing accounts—it’s about shaping our approach to collaboration, fostering growth within your team, and ensuring we create meaningful, award-winning work. You’ll work directly with clients, lead complex projects, and support our team in navigating challenges with creativity and confidence.

What Success Looks Like

At Bakery, our success is shared across teams. You’ll collaborate with leaders from strategy, creative, design and production to build seamless processes and cultivate an environment where bold ideas thrive. Your contributions to our success should include:

• A high-performing Client Services team that’s confident, motivated, and delivering outstanding results for both clients and agency. It’s essential that we cultivate a team of proactive business strategists and trusted consultants, rather than individuals focused solely on administrative tasks.
• Strong, lasting client relationships that drive organic growth and align with Bakery’s goals.
• Optimized tools and processes that empower the entire agency to deliver exceptional work.

About Us

Bakery is an independent creative and culture agency designed to ignite people's obsession in great products. From our headquarters in Austin, TX, we work with highly ambitious brands like Buchanans, Nike, Tree Hut, and Shiner Beer to infuse cultural value and drive desire at every interaction point, increasing their fandom and helping them make things people want. Bakery is a 2022 and 2024 AdAge Small Agency of the Year.

Responsibilities

Leading the Client Services Team

• Define the vision, structure, and operations of the Client Services team, including reporting structures and team rhythms.
• Support and mentor team members, helping them grow as leaders and strategists.
• Ensure junior team members are learning and advancing, providing opportunities for development and growth.
• Collaborate with agency leadership to ensure all projects and new business initiatives are resourced effectively.
• Oversee hiring and promotions within the team, informed by performance and agency needs.

Driving Client Success

• Lead key accounts, setting the tone for excellence in project vision, oversight and client service.
• Build strong, trusted client relationships that result in long-term partnerships.
• Develop strategies to grow key accounts, identifying opportunities to deepen collaboration and drive revenue.
• Troubleshoot challenges as they arise, mentoring team members on navigating complex situations.
• Share successful strategies and insights across the agency to elevate standards and processes.

Growing Bakery’s Business

• Contribute to winning new business, from proposal development to leading pitches.
• Actively represent Bakery’s capabilities and culture in client and industry settings.
• Partner with the CFO and COO to oversee client negotiations, contracts, and procurement processes.

Agency Leadership

• Collaborate with the executive leadership team to define the agency’s trajectory and talent strategy.
• Drive initiatives that enhance efficiency, profitability, and overall business health.
• Participate in strategic planning sessions to align Client Services goals with agency objectives.
• Cultivate an environment of inclusivity and collaboration, championing the perspectives of others.

Proven Leadership in Client Services:

• Minimum of 12–15 years of experience in client services, account management, or a related role within a creative advertising agency.
• Demonstrated ability to lead, mentor, and inspire account teams while fostering a collaborative culture.
• Deep knowledge of the creative agency industry, with connections to key players and institutions, strong understanding of the award cycle and what makes for winning work, and a studied opinion on how to build a world-class team in this industry.

Strategic Acumen:

• A strategic thinker with the ability to see the big picture while executing on the details.
• Expertise in developing and executing integrated marketing strategies and omni-channel campaigns.
• Strong understanding of brand development, creative processes, and digital trends.
• An excellent communicator with a strong point of view and the ability to adapt and improvise in any situation.

Relationship Management:

• A natural leader who inspires confidence and collaboration across teams and disciplines.
• Exceptional interpersonal and communication skills to build and maintain strong relationships with clients, ensuring trust, satisfaction, and long-term partnerships.
• Proven track record in managing high-profile clients and handling multiple accounts simultaneously.

Business Development and Growth:

• Experience pursuing new business opportunities, including pitching, contract development, and onboarding new clients.
• Ability to identify growth opportunities within existing accounts that drive mutual advancement for the client and the agency.

Operational Excellence:

• Skilled in project oversight, budgeting, and resource allocation to ensure campaigns are delivered on time and within scope.
• Proficiency in tracking and analyzing key performance indicators (KPIs) to measure client satisfaction and campaign success.

Creative Collaboration:

• Comfortable working with creative teams, strategists, and production teams to deliver standout work that meets client objectives.
• Ability to translate client briefs into actionable plans for internal teams, ensuring alignment and clarity.

Adaptability and Problem-Solving:

• Ability to remain composed and solution-oriented under pressure in a fast-paced, deadline-driven environment.
• Strong conflict-resolution skills to address challenges and ensure positive outcomes.

• Medical, Dental, and Vision insurance
• Unlimited Vacation Time
• 2 weeks Work From Anywhere (WFA)
• Annual Retreats
• Pet-Friendly Office
• Yearly Creative Stipend
• Summer Movies @ Alamo Drafthouse
• Snacks, Meals and Drinks
• No Time Tracking!