Mortgage Loan Administration Specialist
More than 130 years ago, we started with core values that never go out of style: listen, learn and help businesses and individuals reach their goals. Our financial strength and stability are key reasons Forbes names us one of the Best 100 Banks in America the past eight consecutive years and Newsweek names Banner one of the Most Trustworthy Companies the past four years.
With more than $15 billion in assets and over 150 locations throughout Washington, Oregon, Idaho, and California, we understand our role in the economy and take that responsibility seriously. In addition to offering a source of capital to personal banking clients and businesses of all sizes, we place a high importance on employee volunteerism and donate millions of dollars each year to community organizations.
As a Mortgage Loan Administration Specialist, you will perform various functions within the Mortgage Servicing department which change dependent on workload and volumes.
- Prepare necessary documentation to release security for paid off loans. Prepare payoff quotes for title companies, attorney offices and other external customers. File and retrieve customer files and original documents. Maintain scanning and importing of all new files. Update current files on a daily basis. Assist in the collection and tracking of files and documents for various audits/examinations. Check new files for accuracy; names, property addresses, descriptions, etc.
- Responsible for accurately applying payoff funds to loans using journal vouchers and post journals vouchers entries to the core application system.
- Prepare documents necessary to release Bank liens. Prepare files for long-term retention and reconveyance.
- Responsible for answering external and internal customer inquiries regarding annual account statements, payoffs, reconveyances, escrow account analysis, and general loan administration questions.
- Monitor loan suspense balances to keep minimized. Reverse payments and assess fees for returned payments. Solicit, activate, change or cancel automatic payment plans, both ACH and AFT. Update imaged loan file as necessary to document changes and payments.
- Responsible for using system generated reports to monitor payment activity to ensure payments are posted in accordance with customer intent and allowable options based on due date and loan terms. Monitor daily reports to review for unusual payment patterns. Research and correct as necessary.
- Responsible for creating journals for posting transactions to customer accounts and GLs including fee assessments, reversals, payment allocations, etc.
- Responsible for complying with policies, procedures, security requirements, and government regulations.
- H.S. Diploma: required (an equivalent combination of education and experience may be considered)
- 0 to 2 years of loan administration/mortgage servicing experience required
- Knowledge of basic accounting principals.
- Ability to prioritize and meet deadlines.
- Ability to work independently and as part of a team.
- Ability to communicate in a positive and professional manner through telephone, e-mail, or written correspondence with customers and co-workers.
- Knowledge of federal and state laws and regulations relating to mortgage servicing.
- Targeted starting compensation range is based on location and experience: $18.00 - $21.00
- Incentive and commission compensation may be awarded for eligible roles
- Comprehensive employee benefits, including medical, dental, vision, LTD, STD and life
- Paid vacation time, sick time, personal days, paid volunteer time and 11 company paid holidays
- 401k (up to 4% match with immediate vesting)
- Tuition reimbursement
- Read more about these and additional benefits at: Employee Benefits | Banner Bank
Please take time to review Banner Bank's Consent & Privacy notice before applying.
Banner Bank is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, marital status, age, disability or protected veteran status.
Banner Bank does not accept unsolicited resumes from agencies and/or search firms for any job postings. Resumes submitted to any Banner Bank employee by a third-party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Banner Bank. No fee will be paid if a candidate is hired for a position as a result of an unsolicited agency or search firm referral.
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Are you looking to kickstart your career in finance with a fantastic organization? Join us at Banner Bank as a Mortgage Loan Administration Specialist in the beautiful city of Walla Walla, Washington. With over 130 years of experience and a proven reputation for integrity and customer service, we pride ourselves on helping individuals and businesses achieve their goals. In this role, you’ll support the Mortgage Servicing department by preparing necessary documentation for paid-off loans, managing files, and assisting in audits while ensuring high-quality customer service. You will also handle customer inquiries regarding annual statements and maintain accurate records of all payments and accounts. We value community involvement, and you’ll find that your role here contributes significantly to our ongoing commitment to supporting local organizations. If you have 0 to 2 years of experience in loan administration or mortgage servicing and are eager to learn and grow, this position is a fantastic opportunity to develop your skills in a supportive environment. We offer competitive compensation, comprehensive employee benefits, including paid time off and tuition reimbursement, along with a dynamic team culture. We are excited to meet dedicated individuals eager to make a difference in their community and in the lives of our customers!
By
Banner Bank
Banner Bank is a dynamic full-service financial institution, operating safely and profitably within a framework of shared integrity. Working as a team, we will deliver superior products and services to our valued clients. We will emphasize strong ...
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