Account Director - Strategic Accounts

At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.

The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.

Our brand promise : closing the gap between brands and consumers.

Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.

It’s official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, France, Germany and the UK!

Account Director 

Bazaarvoice is looking for an experienced sales professional to manage, partner and grow a portfolio of strategic clients in the UK, as well as acquire new enterprise level prospects. The Account Director is a hybrid role of delivering strategic, commercially oriented business direction to our clients, as well as managing mixed methodology sales processes to consultatively onboard new logos.

Therefore, we are seeking an individual who is passionate about solving clients’ business problems and exceeding retention targets, at the same time as possessing a hunter like sales mentality to find opportunities for growth and new revenue both within those existing relationships, and new ones. Candidates should have a proven track record of target over-achievement and strong experience with building champions within complex organisations.

• Run a territory franchise, including territory management, account planning and generating pipeline on a continuous basis.
• Sell high-ROI software solutions to C level stakeholders, navigating complex sales cycles, building consensus across multiple business units and successfully driving sales processes to close
• Manage all strategic and commercial aspects of the relationship, to make the client successful with all Bazaarvoice products and service and to nurture and grow the Bazaarvoice relationship
• Identify and build opportunities to grow your business and apply a strategic, detail-oriented approach
• Define Bazaarvoice’s account strategy for success with your assigned portfolio of business
• Partner with internal stakeholders and client to deliver a joint strategic plan to enable the client to achieve program success
• Ability to navigate and build champions across complex client organisations, tailoring strategy recommendations based on identified business needs

• 5 years + experience working closely with clients within an established a SaaS environment.
• Experience of consultative solution selling into, as well as sophisticated knowledge and understanding of the Retail sector.
• Experience includes evidence of developing and enhancing complex or multifaceted customer relationships to deliver incremental value and revenue  
• Proven ability to map out accounts and align further strategic solutions to solve business problems for the client. 
• A true team player that has the ability to pull people together to achieve the goal both within the client account and at Bazaarvoice. 
• Having the confidence and conviction in all stages of the client lifecycle to be seen as a thought leader by the clients.
• Growth mindset : we are really interested to hear your story around where you want to go and how you will navigate the path that lies ahead.
• Eligibility to work in the UK.

• Additional language skills.
• Experience encompasses MarTech and/or ecommerce vendor SaaS environment.

#LI-Hybrid

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Why join Bazaarvoice?

Customer is key

We see our own success through our customers’ outcomes.  

We approach every situation with a customer first mindset.

Transparency & Integrity Builds Trust

We believe in the power of authentic feedback because it’s in our DNA. 

We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance.

Passionate Pursuit of Performance

Our energy is contagious, because we hire for passion, drive & curiosity. 

We love what we do, and because we’re laser focused on our mission.

Innovation over Imitation

We seek to innovate as we are not content with the status quo. 

We embrace agility and experimentation as an advantage.

Stronger Together

We bring our whole selves to the mission and find value in diverse perspectives. 

We champion what’s best for Bazaarvoice before individuals or teams.  

As a stronger company we build a stronger community.

Commitment to diversity and inclusion

Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.

Please note: Candidates who are successful will be required to undergo a Basic level DBS (Disclosure and Barring Service) background check.