Stylist (Retail) (Full-time)

As a Stylist at Mejuri in Flatiron, New York, your main responsibilities include delivering exceptional customer service, providing personalized styling experiences, and maintaining thorough product knowledge. You'll engage with customers, educate them about Mejuri's brand story, and help them select pieces that reflect their unique style. Additionally, you'll assist with transactions and keep the store visually appealing while working collaboratively with your team to meet performance targets.

To become a Stylist at Mejuri, you should possess strong verbal communication skills and have a genuine passion for connecting with customers. Prior experience in retail or customer service is valuable, particularly in fashion or jewelry. The ability to learn quickly, maintain attention to detail, and exceed sales performance metrics is crucial. A warm and authentic approach to customer interactions aligns perfectly with Mejuri's mission and values.

At Mejuri, as a Stylist, you'll find a collaborative and inclusive work environment. The team embraces a culture centered on shared values that encourage creativity and initiative. You’ll participate in a positive team dynamic where everyone supports one another in delivering outstanding customer experiences while working towards common goals. Additionally, Mejuri's commitment to empowering its employees ensures a fulfilling workplace.

As a Stylist at Mejuri, you can expect a competitive base pay ranging from $18 to $20 per hour, depending on your experience and qualifications. In addition to competitive pay, Mejuri fosters a culture of transparency and inclusivity, with benefits that may include employee discounts, access to company initiatives focused on personal development, and opportunities for career advancement within the growing organization.

Scheduling for the Stylist position at Mejuri is designed to accommodate the needs of the business while being mindful of your availability. Ideally, candidates should have open availability from Friday through Sunday, with at least one additional weekday or weeknight. The company understands the importance of work-life balance and seeks team members who can adapt to busy periods, including special events like Black Friday and Boxing Day.

The key to providing exceptional customer service as a Stylist is building authentic relationships with customers by actively listening to their needs and offering personalized solutions. Connecting on a personal level, understanding their style preferences, and providing knowledgeable recommendations will create an inviting atmosphere that keeps customers coming back.

Staying updated on current fashion trends involves actively engaging with fashion media, including social media platforms, blogs, and fashion magazines. Attending fashion shows, networking with other fashion professionals, and following trend forecasters can also help you stay in the know. Sharing insights with your team at Mejuri can foster collaborative discussions that enhance everyone's understanding of emerging trends.

To effectively answer this question, provide a specific example where you actively listened to the customer's concerns, empathized with their situation, and took tangible steps to resolve the issue. Highlighting how your approach not only rectified the immediate problem but also left the customer feeling valued and appreciated demonstrates your customer obsession and problem-solving skills.

Educating customers on Mejuri's brand story involves sharing the empowering vision behind the company, emphasizing the importance of authenticity and self-expression through fine jewelry. Engage customers by weaving in personal anecdotes or highlighting the sustainable practices Mejuri employs. Storytelling creates an emotional connection and enhances the overall shopping experience.

Achieving sales targets at Mejuri requires combining product knowledge with personal engagement. Develop strategies such as upselling complementary items, engaging customers in styling discussions, and hosting small in-store events to foster connections. Regularly reviewing KPIs and seeking feedback from the team can also help capitalize on areas for improvement to drive results.

Handling challenging situations with team members involves approaching the situation with humility and curiosity. Address conflicts directly but respectfully, looking for constructive solutions and maintaining open lines of communication. This not only resolves the issue but also strengthens team dynamics in alignment with Mejuri's core values.

When answering this question, reflect on your passion for creativity, self-expression, and the emotional significance that jewelry holds for customers. Express enthusiasm for being part of a brand that champions empowerment and enables others to celebrate their unique journeys through beautiful pieces.

Teamwork in a retail environment means collaborating to achieve shared goals while supporting one another's growth and success. It involves open communication, respect for each other's ideas, and a commitment to delivering the best possible customer experience collectively. Highlighting experiences where you contributed to a positive team atmosphere can further reinforce your understanding of teamwork.

Maintaining visual merchandising standards at Mejuri involves consistent attention to detail and a creative approach to displays. Regularly refreshing displays based on new product launches and customer feedback ensures the store remains visually appealing. Discuss how you would contribute to stunning displays that reflect the brand's identity and entice customers to explore.

Prioritizing tasks in a fast-paced retail environment calls for organizational skills and the ability to adapt. Start by identifying urgent tasks, such as assisting customers, while also tackling essential responsibilities like restocking or merchandising during quieter moments. Staying proactive and open to feedback from your team can ensure smooth operations even during peak times.