Insurance Operations Liaison

As an Insurance Operations Liaison at Brown & Brown, you will oversee the compliance of the risk management program, conduct audits, and develop training programs for the team. Your role includes updating compliance documents, executing reports for corporate, and ensuring proper operation within both Property & Casualty and Employee Benefits areas to provide exceptional customer service.

To succeed as an Insurance Operations Liaison at Brown & Brown, a minimum of 5 years’ experience in the insurance industry is required. Additionally, a college degree in a business-related field or equivalent job experience is necessary. You'll also need proficient IT skills and familiarity with compliance and risk management processes.

At Brown & Brown, we support the development of our Insurance Operations Liaison through comprehensive training programs aimed at filling knowledge gaps among team members. We believe that continuous learning is essential for both personal and professional growth, ensuring you have the tools needed to excel in your role.

Insurance Operations Liaison employees at Brown & Brown enjoy a robust benefits package that includes health insurance, retirement plans, tuition reimbursement, and mental health support. We value your total well-being and prioritize a healthy work-life balance with paid time off and other perks.

As an Insurance Operations Liaison at Brown & Brown, you can expect an inclusive and supportive work environment where teamwork and individual contributions are valued. With our culture grounded in meritocracy, you'll find opportunities for professional growth and a focus on customer satisfaction that drives everything we do.

To ensure compliance in my previous roles, I developed and utilized checklists alongside an operations manual that outlined necessary protocols. Regular audits and training sessions helped keep the team informed and compliant, which I would apply similarly at Brown & Brown.

In my past positions, I handled compliance for several risk management programs, which involved conducting audits, monitoring processes, and updating internal resources to maintain alignment with industry regulations, experience I plan to leverage in the Insurance Operations Liaison role.

I initiated a training program that focused on key compliance areas, which resulted in a 20% increase in the team's efficiency. By aligning training with the operational needs, I will replicate this approach at Brown & Brown to enhance our team's effectiveness.

I regularly attend industry seminars and subscribe to relevant publications, ensuring I’m up-to-date with regulations. Networking with professionals also provides insights into changes that may affect operations, which I intend to continue at Brown & Brown.

I find that a combination of document management systems and project management tools is vital for efficiently managing compliance documentation. I have proficient experience in tools like Microsoft Word and Excel, which I would leverage at Brown & Brown.

Upon noticing a discrepancy, I prioritize documenting the issue, performing a root cause analysis, and then addressing it with the team. Continuous improvement discussions ensure that lessons are learned, which I would bring to the role at Brown & Brown.

I have extensive experience coordinating with carriers during audits, ensuring that all documentation is prepared and presented accurately. I believe clear communication with all stakeholders is key, a strategy I’d employ as an Insurance Operations Liaison at Brown & Brown.

I believe in proactive communication and regular training sessions. I would develop tailored training programs that focus on recent compliance changes, ensuring team members stay informed and competent, as I have done in my previous roles.

I am motivated by the opportunity to enhance organizational compliance and by contributing to the team’s overall success. Supporting colleagues and ensuring customer satisfaction is deeply fulfilling, which I look forward to continuing at Brown & Brown.

Fostering an inclusive environment leads to diverse perspectives that enhance problem-solving and innovation, catering better to customer needs. At Brown & Brown, I’d advocate for inclusivity as it cultivates a more effective and engaged team.