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Senior Operations Associate

Beam is the leading micromobility operator in the Asia Pacific region and we are on a mission to turn little drives into better rides and make cities flow better for everyone. 

The company was founded in 2018. In collaboration with cities, we bring a safe, affordable and sustainable new mode of transport to citizens with our fleets of self-driven small electric vehicles. 

We are expanding our operations into the US market.

We have gathered a team with a passion for innovation and technology. We tackle growing challenges every day as a group of problem solvers, determined to make a positive impact on people’s lives and the future of the planet. 

This is just the beginning. Come join us on the journey.

-Reporting to the US Head of Ops, you will take ownership of all aspects of the operations in (various) markets including:

  • Identify key operational metrics and manage daily operations effectively while working alongside local Operations Specialists.
  • Manage and optimise ground staff rosters, timesheets, and performance
  • Accountability for achieving key performance targets; cost and revenue.
  • Analyze operational data and make informed decisions based on market trends and analysis
  • Ensure local team compliance with workplace safety and health regulations, maintaining a secure working environment.
  • Manage the recruitment and onboarding of field staff
  • Oversee and maintain company assets in the city, including fleet and vans

-Liaise with the purchasing team to acquire materials and service needed in for the warehouse or operational activities

-Work with the Head of Operations to drive Beam’s operations across multiple operational verticals, including charging infrastructure, fleet management, warehousing and supply chain management.

-Innovate constantly on existing processes and products

-Collaborate cross functionally (strategy, marketing, policy) to ensure smooth business operations

- Fluent in English (both written and verbal).

- 2 years experience in operations management, analysis, or in a fast growing startup.

- Experience with people management and training.

- Passion for solving problems and delivering a great customer experience.

- Highly analytical and creative problem solver, with a product driven mindset.

- Self starter - you’ll get broad exposure to all aspects of the business and this is a great position to fast track your start-up career.

- Familiar with Office or Google Suite of applications (Excel/Sheets, Slides etc).

- Good to have but not required: Proficiency in data analysis tools such as SQL and Looker Studio.

What we offer

  • Medical/Dental/Vision insurance
  • 401K Plan with Company Match
  • Opportunity to make an impact to the world by transforming urban transportation
  • Be part of a hyper-growth organization with plenty of opportunities to springboard your career
  • Flexible and autonomous working environment with highly motivated and competent colleagues

Pay

The anticipated annual US base salary range for this role ranges from $60,000 to $72,000. This salary range is based on several factors including market location and may vary depending on qualifications, skills and performance in the interview process.

Equal Opportunity Statement 

Beam Group of Companies is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, or age in employment or the provision of services. We are committed to providing a work environment free from discrimination and harassment. 

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We strive to ensure our hiring practices and policies are inclusive and equitable, and we encourage individuals from all backgrounds to apply. If you need assistance or an accommodation due to a disability, please contact the HR department at hrss@ridebeam.com.

Candidate Privacy Notice

Please note: By submitting an application and/or confirming your candidacy, you acknowledge that you have read the Privacy Policy and consent to the Beam Group of Companies processing your data in accordance with the Privacy Policy. Please contact us at privacy@ridebeam.com if you change your mind at any time in relation to the consent you have provided.

Average salary estimate

$66000 / YEARLY (est.)
min
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$60000K
$72000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Senior Operations Associate, Beam

Join Beam as a Senior Operations Associate and be part of our exciting mission to transform urban transportation! Founded in 2018, we have quickly become the leading micromobility operator in the Asia Pacific region, and we’re bringing our innovative approach to the US market. As a Senior Operations Associate, you'll report directly to the US Head of Operations, taking the reins on various aspects of our operations in different markets. Your role will involve identifying key operational metrics, optimizing staff schedules, and ensuring that our ground teams comply with safety regulations while maintaining productivity. With your analytical skills, you'll analyze data to make informed decisions, drive performance, and achieve key financial targets. You’ll also lead the recruitment and onboarding of new field staff and collaborate with cross-functional teams to streamline our processes. If you have at least two years of experience in operations management, a passion for problem-solving, and a product-driven mindset, this is the perfect opportunity for you. You'll enjoy a flexible and supportive work environment with great benefits, including medical insurance and a 401K plan. If you're ready to make a difference in how cities function and contribute to a sustainable future, we’d love to hear from you!

Frequently Asked Questions (FAQs) for Senior Operations Associate Role at Beam
What responsibilities does a Senior Operations Associate at Beam have?

As a Senior Operations Associate at Beam, you will be responsible for managing daily operations across various markets, optimizing staff schedules, achieving performance targets, and ensuring workplace safety compliance. You'll also analyze operational data, recruit and onboard field staff, and oversee company assets like our fleet and vans.

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What qualifications are needed for a Senior Operations Associate at Beam?

To qualify for the Senior Operations Associate position at Beam, candidates should have at least two years of experience in operations management or a fast-growing startup, along with excellent analytical and problem-solving skills. A sound understanding of people management, proficiency in Office or Google Suite applications, and familiarity with data analysis tools like SQL are advantageous.

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How can working as a Senior Operations Associate at Beam impact my career?

Working as a Senior Operations Associate at Beam offers broad exposure to all aspects of a hyper-growth organization. You'll have the opportunity to innovate on existing processes, collaborate with cross-functional teams, and play a key role in transforming urban transportation. This position is ideal for those looking to fast-track their careers in the startup ecosystem.

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What is the team culture like at Beam for Senior Operations Associates?

At Beam, the culture is built around innovation, teamwork, and a shared passion for problem-solving. Senior Operations Associates work alongside highly motivated colleagues and enjoy a flexible working environment that encourages autonomy and career growth, making it a vibrant place to thrive.

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What benefits does Beam offer to its Senior Operations Associates?

Beam offers a comprehensive benefits package for Senior Operations Associates that includes medical, dental, and vision insurance, a 401K plan with company match, and a supportive work environment where you can make a meaningful impact on urban transportation and sustainability.

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Common Interview Questions for Senior Operations Associate
Can you describe your experience in operations management as it relates to the Senior Operations Associate role at Beam?

When responding to this question, emphasize your relevant experience in managing operations, focusing on specific examples where you've successfully improved processes or metrics. Highlight your problem-solving approach and how your previous roles have prepared you for the unique challenges at Beam.

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What metrics do you believe are crucial for measuring operational success in a micromobility company like Beam?

In your answer, discuss key metrics such as operational efficiency, customer satisfaction rates, fleet utilization, and safety compliance. This shows your understanding of the industry's unique demands and how data-driven decisions impact overall performance.

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How do you prioritize tasks when managing multiple markets at Beam?

Explain your approach to prioritization, such as assessing the urgency and impact of tasks, and utilizing tools or methodologies like the Eisenhower Matrix. Giving examples of how you effectively managed competing priorities will strengthen your response.

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Can you provide an example of how you optimized staff performance in your previous role?

Share a specific instance where you successfully implemented a strategy to enhance staff performance, such as training programs, feedback mechanisms, or performance metrics. Focus on the results and how they contributed to overall operational efficiency.

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What steps would you take to ensure compliance with safety regulations in your role as a Senior Operations Associate?

Detail your approach to maintaining safety compliance, such as conducting regular training sessions, implementing checklists, and fostering a safety-first culture among the team. Highlight how these actions can prevent workplace incidents and enhance staff accountability.

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Describe a time when you had to analyze data to make an operational decision?

Provide a detailed example demonstrating your analytical skills, explaining the situation, the data you analyzed, the decision you made, and the results that followed. This showcases your ability to leverage data in meaningful ways.

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How would you handle conflicts within your team as a Senior Operations Associate?

Discuss your conflict resolution strategies, emphasizing communication, empathy, and mediation techniques. Providing an example of how you've successfully navigated conflicts in the past will solidify your leadership abilities.

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What innovative ideas do you have for improving operational efficiency at Beam?

Share any unique ideas or strategies you have in mind for optimizing operations, whether that involves leveraging technology, streamlining processes, or enhancing team collaboration. Tailor your response to align with Beam's focus on innovation.

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How would you approach the onboarding process for new field staff?

Outline your onboarding strategy, including the essentials of introducing new hires to company culture, providing necessary training, and integrating them into the team. Highlight the importance of making new employees feel welcomed and valued.

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Why do you want to work at Beam as a Senior Operations Associate?

In your response, express your enthusiasm for Beam’s mission and values. Discuss how your skills, experience, and passion align with the company’s goals, particularly in revolutionizing urban transportation and sustainability.

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Beam Industries, headquartered in Webster City, Iowa, began operation as Beam Manufacturing Company, producing washing machines, dishwashers, and Beam "Doodlebug" scooters. The scooters became famous during World War II when gasoline rationing cam...

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Full-time, on-site
DATE POSTED
December 23, 2024

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