As a Production Strategist at LILT, your key responsibilities will include consulting with enterprise customers to align our SLAs and KPIs with their business goals, leading the onboarding of new customers, and managing risks throughout project completion. You’ll also be responsible for implementing processes within localization workflows, providing local support for strategic initiatives, and conducting post-mortems to ensure continuous improvement, all while maintaining a high standard of performance against various key metrics.

To be successful as a Production Strategist at LILT, candidates should have 8+ years of experience managing enterprise-level localization programs, particularly in the technology sector. Significant customer onboarding experience and a strong grasp of risk management practices, such as RCA and CAPA procedures, are also essential. Excellent communication skills and an organized approach to problem-solving will enable you to thrive in this dynamic role.

The work environment for a Production Strategist at LILT promotes a healthy work-life balance. You’ll enjoy a hybrid model that allows for working in-office twice a week, fostering collaboration and creativity with your team, while also providing the flexibility of working from home for the remainder of the week. The inclusive and dynamic culture at LILT encourages innovation and accessibility, making it an exciting place to contribute.

LILT supports its employees through a range of initiatives, including access to leading localization tools and a collaborative team atmosphere. As a Production Strategist, you will have opportunities for professional development and continuous learning as you work on complex projects that make a real impact. Additionally, LILT fosters an environment of open communication and support, which is essential for career growth.

As a Production Strategist at LILT, your impact is significant; you will directly influence how organizations approach multilingual experiences worldwide. By driving successful onboarding and managing large-scale localization programs, you’ll help enterprise customers to achieve their localization goals. Your work ensures that customers receive exceptional service and support, ultimately contributing to LILT’s reputation as a leader in the translation industry.

Certainly! I have over eight years of experience in managing localization programs, where I focused on aligning stakeholders and developing robust workflows to meet customer expectations. My expertise includes project management, stakeholder communications, and utilizing analytical skills to monitor performance against KPIs. I’ve successfully led numerous customer onboarding projects, ensuring a seamless transition to our services.

I prioritize clear communication and regular check-ins to establish trust and transparency with all stakeholders. Understanding their needs and expectations is crucial. By employing a proactive risk management approach, I can anticipate challenges and create action plans to overcome them. I use my analytical skills to provide insights into project performance, allowing stakeholders to stay informed and engaged throughout the process.

I typically measure success through established KPIs and SLAs specific to each project. These could include metrics like account health, customer satisfaction scores, and timely issue resolution rates. Regularly reviewing these metrics enables me to identify trends, spot any areas for improvement, and celebrate successes with the team. I also conduct post-mortems to glean insights for future projects.

Effective risk management begins with identifying potential risks early on and communicating them to relevant stakeholders. I develop detailed mitigation strategies based on historical scenarios and best practices, ensuring everyone is prepared to face challenges should they arise. I document these processes and conduct periodic reviews to refine our approach and ensure continuous learning within the team.

Throughout my career, I have been heavily involved in the onboarding process for enterprise clients, ensuring a tailored experience that meets their unique localization needs. This includes gathering requirements, aligning our services with their expectations, and providing them with all necessary resources for a smooth transition. I value open communication during this phase to address any concerns quickly.

I actively follow industry publications, participate in webinars, and engage with professional networks to stay on top of the latest localization and translation technologies. Additionally, I frequently attend conferences that focus on AI advancements in the translation space, ensuring that I incorporate innovative strategies into my work at LILT.

One challenging project involved onboarding a large enterprise client within a tight deadline. I coordinated across multiple teams and managed resources carefully to ensure that we met our SLAs. By maintaining clear communication with all stakeholders and implementing an agile project management approach, we successfully completed the project on time and received positive feedback from the client.

I have experience with various localization management platforms that facilitate collaboration and streamline workflows. Tools like TMS (Translation Management Systems) have been instrumental in optimizing project timelines and ensuring quality control. I also use project management software to track performance metrics and resource allocation effectively, which supports our goal to exceed customer SLAs.

Prioritization is key when handling conflicting demands. I utilize a framework to evaluate all tasks, assigning urgency and impact levels, which helps me focus on high-priority items first while communicating transparently with my team about timelines and expectations. Additionally, I advocate for agile methodologies to adapt quickly as priorities shift, ensuring that we keep moving forward.

Fostering collaboration begins with creating a culture of open communication. I encourage team members to share their insights and challenges regularly, using collaborative tools to facilitate teamwork, especially in a hybrid environment. I also organize brainstorming sessions to leverage the diverse skill sets of my team, thus promoting ownership and engagement in our shared goals.