Book Online Product Specialist
The Opportunity:
The Product Specialist is responsible for overseeing the Smith&Smith Book Online application, ensuring optimal performance and usability. They work with the Head of IT and Head of Brand and Marketing on the development roadmap, work collaboratively with the Digital Specialist on user experience, manage UAT testing in conjunction with IT, and prioritise change management and release cycles. Balancing both BAU and project work, they ensure that all application changes are well understood, effectively communicated, and contribute to business efficiency. Their role requires deep application knowledge to assess and implement logical, value-driven enhancements.
Location: NZ Support Office & DC (1 Carmont Place, Mount Wellington, Auckland 1060)
Hours: 40 hours, Monday - Friday
What we’re looking for:
- 4-5 years secondary schooling, with tertiary certification or diploma in relevant discipline
- 2-3 years of working within a technology function providing secondary level support
- Proven ability in taking responsibility, initiating activities, prioritising and delivering successful outcomes on time and within agreed budgets
- Results driven but with innate understanding of the drivers of success, and a strong focus on delivering through the right behaviours.
- Experience in supply chain and logistics industry is desirable
- Curiosity to investigate issues, challenges and identify the root cause
- A process thinker that considers upstream and downstream consequences of change
- Facilitation skills to bring together different perspectives on system-based challenges and devise a course of action
- Experience of reviewing, mapping and improving existing and new processes
- Knowledge and experience with ERP systems, preferable Microsoft Dynamics 365 suit
What we offer:
- WFH + Flexible working opportunities (minimum 3 days in office).
- We offer a comprehensive wellness programme, including a free day-to-day health cover plan designed by Southern Cross to help you actively take care of your health and keep costs down.
- A fantastic rewards programme - earn vouchers and discounts across 70+ New Zealand businesses – Groceries, Fashion, Health/Beauty, Home/Garden, Entertainment, Travel/Holiday.
- We offer a yearly $200 wellbeing fund to support the cost of a variety of activities or initiatives that help to improve or promote your Wellbeing in some aspect, these include but are not limited to: Medical/Health related costs, Gym/Team fees, Immunisation/flu shots, Self-development classes, Sports equipment, Dietician, Opticians, Spa Day Visits.
- A day of paid leave in your birthday month.
- We offer our new parents 10 days paid leave to spend time attending appointments or just take time out to bond as a new family.
- We allow time for you to go out and support your community with a day’s leave to contribute to your community is some way.
- We also offer development opportunities for your career.
- Being part of the Belron group brings its bonuses as you can access jobs not just locally but internationally as well as part of your ongoing career development.
About us – Belron New Zealand (Smith&Smith®, Laser® and Exceed)
Belron® is the world's leading vehicle glass repair and replacement group, operating in 40 countries across 6 continents, and home to 26000 employees.
Our New Zealand operations consist of three well-respected brands in the market being Smith&Smith®, Laser® and Exceed. Smith&Smith® is New Zealand’s leading Automotive Vehicle Glass Repair and Replacement specialist; Laser is New Zealand’s leading Plumbing and Electrical brand and Exceed is a leader in repairing door and window hardware.
At Belron New Zealand, you’ll be joining a whānau where diversity, equity and inclusion are at the core of who we are. We also take our role in society seriously and are proud to have been awarded a Platinum 2024 EcoVadis Sustainability Rating – putting us in the top 1% of global companies for social, environmental, and ethical performance.
If you’re interested in learning more or want to apply for the role, click Apply Now.
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Are you ready to step into the exciting role of Book Online Product Specialist at Belron New Zealand? This is your chance to oversee the dynamic Smith&Smith Book Online application, optimizing its performance and ensuring that users have the best experience possible. You’ll collaborate with various departments, including IT and Marketing, to develop a roadmap that enhances the application while juggling both daily operations and important project work. Your ability to communicate application changes effectively will be vital in contributing to our overall business efficiency. With a solid background in technology, you will dive deep into the application’s functionalities, assessing and implementing enhancements that bring real value. If you have a knack for problem-solving and a desire to work within the supply chain and logistics industry, this role is tailor-made for you. Plus, enjoy the perks of flexible working arrangements, a comprehensive wellness program, and ample professional development opportunities. Join us in our mission to lead the vehicle glass repair and replacement industry in New Zealand, and become part of a family-oriented team that values diversity, equity, and inclusion. If this sounds like the right fit for you, let’s connect and explore how your skills can shine at Belron New Zealand.
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