Patient Care Coordinator - job 1 of 3

At Benchmark Physical Therapy, a Patient Care Coordinator plays a crucial role in maintaining efficient daily operations at our Greensboro, NC clinic. They greet patients, schedule appointments, verify insurance, collect payments, and ensure a welcoming environment. Their duties not only involve customer service but also practice management tasks that help streamline clinic processes.

To become a Patient Care Coordinator at Benchmark Physical Therapy, you need at least a high school diploma or equivalent. Excellent communication skills, the ability to multitask, and the capability to meet deadlines are essential. A positive attitude and teamwork spirit are also significant since you will be collaborating with both office and field leadership.

As a Patient Care Coordinator at Benchmark Physical Therapy in Greensboro, NC, you will enjoy a collaborative and friendly work environment. Most duties are performed indoors within a typical clinic setting, focusing on patient interactions and administrative tasks, making it a fulfilling role in a supportive atmosphere.

In addition to a competitive salary, Patient Care Coordinators at Benchmark Physical Therapy can enjoy a range of benefits, including annual paid Charity Day, comprehensive health insurance (medical, dental, vision), and paid time off of three weeks, plus holidays. We also offer a 401K plan with a company match to support your future.

If you’re interested in applying for the Patient Care Coordinator position at Benchmark Physical Therapy in Greensboro, NC, you should prepare an updated resume that highlights relevant skills and experiences. Then, follow the application process outlined on Upstream Rehabilitation’s platforms to join our amazing team!

When answering this question, emphasize your passion for helping others and how the values of Benchmark align with your personal and professional goals. Highlight your desire to contribute to a friendly and efficient clinic atmosphere.

For this question, think of a specific situation where you went above and beyond for a customer. Explain how your actions positively impacted the customer experience and relate it back to the values of patient care at Benchmark.

Discuss your methods for prioritizing tasks and managing your schedule effectively. Mention any tools or techniques you use to stay organized and focused, especially in a busy clinic environment.

Mention qualities like empathy, strong communication skills, attention to detail, and the ability to multitask. Explain how these traits contribute to a positive patient experience and efficient clinic operations.

Share your approach to conflict resolution, including listening, empathizing, and finding solutions. Provide examples of past experiences where you effectively de-escalated a situation.

Discuss any relevant experience with practice management or scheduling software. Highlight your ability to quickly learn new systems, providing examples of previous technical skills that will help you in the role.

Explain your techniques for balancing urgent and non-urgent matters efficiently. You can mention using a systematic approach to triage tasks and maintain a high level of customer service.

Outline strategies such as maintaining a clean and organized environment, greeting patients warmly, and establishing rapport quickly to make patients feel comfortable and valued.

Discuss your commitment to continuous learning regarding compliance protocols and demonstrate how you keep up-to-date with relevant rules and procedures in the healthcare field.

Emphasize the collaborative nature of healthcare and how effective teamwork enhances patient care. Provide examples of how working well with others can lead to better outcomes and a positive work environment.