IT Support Specialist

At Better Debt Solutions, our purpose goes beyond financial matters – it's about transforming lives. We understand the weight of debt and the impact it can have on families and individuals. With unwavering compassion, we embark on a journey to uplift, empower, and guide those in need towards a brighter future. Rooted in empathy, our mission is to provide tailored strategies, transparent practices, and results that exceed expectations. Through fostering a culture of empowerment, we bring together our dedicated team and clients in a shared pursuit of a better tomorrow. Helping people isn't just a goal for us; it's the very essence of who we are. We're driven by the opportunity to make a meaningful difference in the lives we touch. With our comprehensive services and dedicated approach, we aim to equip families and individuals with the tools they need to overcome challenges, achieve aspirations, and forge a path to financial freedom.

This role is an in office position for candidates within a commutable distance of our Irvine location. This role is exempt non-exempt hourly and pays $27 an hour. This role is open to candidates who do not require visa sponsorship.

The IT support specialist role isn't just about technology – it's about becoming a driving force within a phenomenal workplace that's tailor-made for growth and success!

Responsibilities:

• Troubleshoot: PC, Software, Hardware, Application, Printing issues
• Log all help desk interactions, through documented resolution.
• Monitor/Assign/Respond to tickets in the help desk platform.
• Identify and escalate situations requiring urgent attention.
• Add / Remove: User accounts, Email accounts, System Accounts
• Provide onsite/deskside support when needed.
• Answer helpdesk phone calls, process voicemails for helpdesk
• Install/remove/upgrade - software/hardware/cabling.
• Work with software vendors to diagnose and resolve issues.
• Communicate to users at all levels the status of assigned tickets and expected resolution.
• Document troubleshooting process and procedures.
• Inform the team of any issues impacting the organization (outages of circuits, services, websites, power, etc.)
• Attends required meetings.
• Miscellaneous projects assigned by management.
• Maintains a professional appearance.
• Other tasks as assigned.

Required Skills/Abilities

• Organized with attention to detail.
• Excellent analytical, logical thinking, and problem-solving skills.
• Excellent verbal and written communication skills.
• Thorough understanding of information technology procedures and practices.
• Desktop Support experience
• Office365
• Anydesk experience not required but helpful
• Google applications

Education & Experience:

• High School Diploma
• 1-3 years of related experience or education
• Certifications or any completed I.T. Courses is helpful
• Group policy experience
• Powershell experience
• Remote desktop or equivalent experience

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 50 pounds at times.

Better Debt Solutions is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to veteran status, disability, age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, genetics, marital status, pregnancy, or any other non-merit based factor.