Senior Product Manager, Business Systems

Let’s face it, a company whose mission is human transformation better have some fresh thinking about the employer/employee relationship. 

We do. We can’t cram it all in here, but you’ll start noticing it from the first interview. 

Even our candidate experience is different. And when you get an offer from us (and accept it), you get way more than a paycheck. You get a personal BetterUp Coach, a development plan, a trained and coached manager, the most amazing team you’ve ever met (yes, each with their own personal BetterUp Coach), and most importantly, work that matters. 

This makes for a remarkably focused and fulfilling work experience. Frankly, it’s not for everyone. But for people with fire in their belly, it’s a game-changing, career-defining, soul-lifting move.

Join us and we promise you the most intense and fulfilling years of your career, doing life-changing work in a fun, inventive, soulful culture. 

If that sounds exciting—and the job description below feels like a fit—we really should start talking.

As the Senior Product Manager for Business Systems, you will play a critical leadership role in defining the strategy and execution of initiatives that move the company mission forward.  BetterUp’s internal ecosystem is incredibly diverse, and this role focuses on creating value by integrating our value chain through systems and processes that are effective and efficient.  From our Go-to-market motion, through our back office integrations, we are looking for a product-led leader to transform our organization.

Business Systems Strategy & Vision:

• Define and lead the overall product strategy for internal business systems, ensuring it aligns with business goals, user needs, and the broader technology landscape.

• Create a compelling product vision for the internal platform ecosystem that supports scalability, data governance, security, and interoperability across various SaaS products.

• Serve as the chief advocate for internal platform architecture, driving alignment with senior leadership, engineering teams, and product management for SaaS products.

Roadmap Development & Execution:

• Develop and maintain a prioritized product roadmap, working with cross-functional stakeholders to ensure alignment on objectives and timelines.

• Manage the full product lifecycle for the internal business systems platform, from ideation to sunset, balancing strategic initiatives with tactical product improvements.

• Ensure timely delivery of platform features and enhancements by collaborating with engineering, design, and operations teams, while balancing technical feasibility, user needs, and business value.

Collaboration & Stakeholder Engagement:

• Collaborate closely with product managers from different SaaS product teams to understand their data needs and ensure the platform meets those requirements.

• Partner with engineering leaders to drive platform reliability, scalability, and performance while also reducing technical debt.

• Serve as the main point of contact for internal teams (data science, analytics, product, engineering) and external stakeholders (customers, partners) who rely on the platform.

Metrics & Performance Management:

• Define and track key performance indicators (KPIs) and success metrics for systems, ensuring it supports the performance and availability needs of SaaS products.

• Continuously gather feedback from internal and external users to improve platform functionality and user experience.

• Conduct A/B testing, and data-driven experiments to assess the effectiveness of platform features.

Thought Leadership & Mentorship:

• Stay up to date with industry trends in internal platforms, low-code/no-code solutions, RPA, GenAI,, cloud infrastructure, SaaS, and emerging technologies, sharing insights across the organization.

• Mentor and support junior product managers within the platform product team, providing guidance on product development best practices.

• Lead cross-functional teams in driving platform-wide initiatives that contribute to the overall success of the business.

If you have some or all of the following, please apply:

• 5+ years of product management experience with a focus on internal tooling, SaaS platforms, or related areas.

• Proven experience in leading internal infrastructure and platform products in a fast-paced environment.

• Strong technical background with a solid understanding of data architecture, automation, and business process management.

• Experience working closely with engineering teams on platform infrastructure, microservices, APIs, and data processing pipelines.

• Excellent stakeholder management and communication skills, with the ability to translate technical concepts into business value.

• Experience with product discovery techniques including product analytics, A/B testing, and user research methodologies to drive data-informed decision-making.

• Strong business acumen, with the ability to balance short-term wins with long-term strategic initiatives.

• Bachelor's degree in Computer Science, Engineering, Business, or related field (or equivalent work experience); other advanced degrees are a plus.

Preferred Experience

• Hands-on experience with Go-to-market and back-office infrastructure such as Salesforce, Hubspot, Netsuite, and similar technologies.

• Hands-on experience with low-code/no-code solutions for integrations such as Zapier and UIPath, and similar technologies.

Benefits: 

At BetterUp, we are committed to living out our mission every day and that starts with providing benefits that allow our employees to care for themselves, support their families, and give back to their community. 

• Access to BetterUp coaching; one for you and one for a friend or family member 

• A competitive compensation plan with opportunity for advancement

• Medical, dental, and vision insurance

• Flexible paid time off

• Per year: 

  • All federal/statutory holidays observed

  • 4 BetterUp Inner Workdays (https://www.betterup.co/inner-work)

  • 5 Volunteer Days to give back

  • Learning and Development stipend

  • Company wide Summer & Winter breaks

• Year-round charitable contribution of your choice on behalf of BetterUp

401(k) self contribution

We are dedicated to building diverse teams that fuel an authentic workplace and sense of belonging for each and every employee. We know applying for a job can be intimidating, please don’t hesitate to reach out — we encourage everyone interested in joining us to apply.

BetterUp Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, disability, genetics, gender, sexual orientation, age, marital status, veteran status. In addition to federal law requirements, BetterUp Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

At BetterUp, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, residence location, as well as market indicators. The range below is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future.

The base salary range for this role is $157,000 – $271,000.

If you live in New York, the base salary range for this role is: 

$181,000 – $271,000 : New York City

$157,000 – $235,000 : Nassau, Newburgh, Albany, Buffalo, Rochester, Syracuse

Protecting your privacy and treating your personal information with care is very important to us, and central to the entire BetterUp family. By submitting your application, you acknowledge that your personal information will be processed in accordance with our Applicant Privacy Notice. If you have any questions about the privacy of your personal information or your rights with regards to your personal information, please reach out to support@betterup.co