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Billing Specialist, Member Support

Our mission: eliminate every barrier to behavioral health.

Spring Health is a comprehensive mental health solution for employers and health plans. Unlike any other solution, we use clinically validated technology called Precision Mental Healthcare to pinpoint and deliver exactly what will work for each person — whether that’s meditation, coaching, therapy, medication, and beyond.

Today, Spring Health serves more than 200 companies, from start-ups to multinational Fortune 500 corporations, and is a preferred mental health provider to companies like General Mills, Guardian, Bain, and Instacart. We have raised over $300 million from prominent investors including Kinnevik, Tiger Global, Northzone, RRE Ventures, Rethink Impact, Work-Bench, William K Warren Foundation, SemperVirens, Able Partners, True Capital Ventures, and a strategic investor, Guardian Life Insurance. Thanks to their partnership, our current valuation has reached $2 billion.

Our mission: to eliminate every barrier to behavioral health.

The Billing Care Support is responsible for answering member billing inquiries and delivering a best in class customer support experience.

What you’ll be doing:

Answer high volume of calls and emails daily
Provide billing support by reviewing, researching, investigating, negotiating, re-submitting, re-processing and adjusting claims.
Follow up with members to check if they need additional support
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Identify and assess member’s needs to achieve satisfaction
Determine the quickest, most effective way to answer a member’s question
Identify trends or issues and initiate corrective action to improve revenue cycle management.
Own ad hoc operational projects as needed by the Billing Manager

What we expect from you:

Strong written and verbal communication skills with a patient-centric tone.
Hyper-organized and attentive to all angles of a given problem
Creative and analytical thinking
Maintaining a positive, empathetic, and professional attitude toward members at all times.
Interpersonal and customer service skills
Responding promptly to member inquiries

Benefits of working at Spring Health:

Focus on total health including:

Generous medical, dental, vision coverage available day 1 + access to One Medical

Access to Spring Health’s platform which includes (10) free therapy sessions

Unlimited time off in addition to (12) paid holidays

16-18 weeks paid parental leave

$500 per year Wellness Reimbursement

Creating a culture you can thrive in:

Flexible remote and hybrid work style arrangements

Calm Fridays to encourage meeting & distraction free days

Donation matching to support your favorite causes

Employee resource groups

Supporting you financially through:

Competitive mix of salary and stock options

Employer sponsored 401(k) match

In addition to finding people who are truly excellent at what they do, we take our values at Spring Health seriously:

Members Come First: We are genuine member advocates.

Move Fast to Change Lives: We build with urgency and intention.

Take Ownership: We extend trust and hold ourselves accountable.

Embrace Diverse Teams & Perspectives: We find strength in the diversity of cultural backgrounds, ideas, and experiences.

Science Will Win: We will achieve impact by innovation and evidence based frameworks.

Candor with Care: We are open, honest and empathetic.

Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

#LI-remote

Benefits of working at Spring Health:

Focus on total health including:

Generous medical, dental, vision coverage available day 1 + access to One Medical

Access to Spring Health’s platform which includes (10) free therapy sessions

Unlimited time off in addition to (12) paid holidays

16-18 weeks paid parental leave

$500 per year Wellness Reimbursement

Creating a culture you can thrive in:

Flexible remote and hybrid work style arrangements

Calm Fridays to encourage meeting & distraction free days

Donation matching to support your favorite causes

Employee resource groups

Supporting you financially through:

Competitive mix of salary and stock options

Employer sponsored 401(k) match

In addition to finding people who are truly excellent at what they do, we take our values at Spring Health seriously:

Members Come First: We are genuine member advocates.

Move Fast to Change Lives: We build with urgency and intention.

Take Ownership: We extend trust and hold ourselves accountable.

Embrace Diverse Teams & Perspectives: We find strength in the diversity of cultural backgrounds, ideas, and experiences.

Science Will Win: We will achieve impact by innovation and evidence based frameworks.

Candor with Care: We are open, honest and empathetic.

#LI-remote

Spring Health Glassdoor Company Review

3.5

Spring Health DE&I Review

4.2

CEO of Spring Health

April Koh

Approve of CEO

By Spring Health

Spring Health is a well-established provider of mental healthcare solutions, catering specifically to employers and health plans. They are recognized for their effective support and commitment to enhancing the well-being of employees.

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