Job details

Dispute Analyst - P2P (Arabic Speaker)

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Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 250 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

Responsibilities

As the frontlines of the P2P market, you and the team will arbitrate customer disputes professionally
Investigate trading activity and take appropriate actions to keep the marketplace safe and prevent fraudulent activity
Create a culture and processes which achieve the business goals and objectives with regards to customer service
Use Customer Insight and Root Cause Analytics to identify product improvements and present these to stakeholder and peers
Act as the Voice of the Customer across the organization
Identify and provide feedback through 1:1s, effective use of personal development plans and provision of coaching & development opportunities
Ensure customer and complainant surveys are carried out continuously in order to produce timely, up-to-date information about customer experience across all areas of the business
Ensure that learning from complaints is shared within the organization as well as with contractors, partners and if appropriate, publicized

Requirements

1+ years experience of proven customer facing experience or experience as a customer service representative
Strong ability in IT for professional use and can handle somewhat technical queries from customers
Exceptional written communication skills and a good listener
Ability to multitask, prioritise, and control time effectively
Knowledge of blockchain, crypto, and P2P payments is a big plus
Willing to work weekends and irregular hours which will include night shifts
A Binance P2P user is highly preferred
Fluency in English and Arabic are required to be able to effectively coordinate with overseas partners, stakeholders, and customers

Why Binance

• Shape the future with the world’s leading blockchain ecosystem

• Collaborate with world-class talent in a user-centric global organization with a flat structure

• Tackle unique, fast-paced projects with autonomy in an innovative environment

• Thrive in a results-driven workplace with opportunities for career growth and continuous learning

• Competitive salary and company benefits

• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

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Binance Glassdoor Company Review

3.6

Binance DE&I Review

3.6

CEO of Binance

Changpeng CZ Zhao

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Average salary estimate

$60000 / YEARLY (est.)

min

max

$50000K

$70000K

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What You Should Know About Dispute Analyst - P2P (Arabic Speaker), Binance

As a Dispute Analyst - P2P at Binance, you'll play a crucial role in the vibrant world of cryptocurrency, working at the forefront of our Peer-to-Peer trading platform. If you're passionate about customer service and have a knack for problem-solving, this position is perfect for you! Your day-to-day responsibilities will involve professionally managing customer disputes while ensuring a safe trading environment. You’ll be investigating trading activities and acting swiftly to prevent fraudulent behavior, all while promoting an exceptional customer service culture. Emphasizing customer insights means you’ll identify areas for product improvement and share your valuable feedback throughout the organization. With your fluency in both English and Arabic, you’ll liaise effectively with our overseas partners and stakeholders. If you have prior customer service experience, a strong technical background, and a genuine interest in crypto and blockchain technology, we’d love to learn more about you! Plus, your willingness to work varied hours is a fantastic fit for our dynamic environment. At Binance, you'll not only be part of the world’s largest cryptocurrency exchange but also have the opportunity to grow and advance your career with a diverse, innovative team. Join us to help shape the future of finance and contribute to building a more inclusive financial ecosystem around the globe.

Frequently Asked Questions (FAQs) for Dispute Analyst - P2P (Arabic Speaker) Role at Binance

What are the responsibilities of a Dispute Analyst - P2P at Binance?

The Dispute Analyst - P2P at Binance is responsible for arbitrating customer disputes, investigating trading activities, and taking necessary actions to ensure marketplace safety. This involves analyzing customer insights and identifying areas for product improvement while maintaining excellent customer service standards.