Dispute Analyst - P2P (Arabic Speaker)
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 250 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.
- As the frontlines of the P2P market, you and the team will arbitrate customer disputes professionally
- Investigate trading activity and take appropriate actions to keep the marketplace safe and prevent fraudulent activity
- Create a culture and processes which achieve the business goals and objectives with regards to customer service
- Use Customer Insight and Root Cause Analytics to identify product improvements and present these to stakeholder and peers
- Act as the Voice of the Customer across the organization
- Identify and provide feedback through 1:1s, effective use of personal development plans and provision of coaching & development opportunities
- Ensure customer and complainant surveys are carried out continuously in order to produce timely, up-to-date information about customer experience across all areas of the business
- Ensure that learning from complaints is shared within the organization as well as with contractors, partners and if appropriate, publicized
- 1+ years experience of proven customer facing experience or experience as a customer service representative
- Strong ability in IT for professional use and can handle somewhat technical queries from customers
- Exceptional written communication skills and a good listener
- Ability to multitask, prioritise, and control time effectively
- Knowledge of blockchain, crypto, and P2P payments is a big plus
- Willing to work weekends and irregular hours which will include night shifts
- A Binance P2P user is highly preferred
- Fluency in English and Arabic are required to be able to effectively coordinate with overseas partners, stakeholders, and customers
Why Binance
• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Join Binance as a Social Media & Community Manager to shape our presence in Australia and New Zealand's dynamic crypto landscape.
As a Senior Web3 Product Manager at Binance, you'll enhance user experiences for our cutting-edge blockchain ecosystem.
Join Dignity Health Mercy San Juan Medical Center as an Emergency Registered Nurse and be part of a team dedicated to providing quality patient care in a comprehensive trauma center.
Pay O Matic seeks a dedicated Customer Service Representative to engage with customers and deliver exceptional service in a full-time role.
Join Reema Health as a Customer Success Manager where you'll foster relationships with MCOs and ensure a seamless onboarding experience.
Join Allied Universal® as a Security Officer, where you will safeguard the retail environment while delivering exceptional customer service.
Join Encino Vet Center as a passionate Licensed Veterinary Technician committed to exceptional care for pets and their owners.
Embark on a fast-paced management training journey with Mile High Pizza Company (Domino's), where you'll learn the ins and outs of restaurant operations and lead a vibrant team.
Join the Covenant Health team as a Patient Care Assistant in the prestigious Cardio-Thoracic Surgical Unit, where you will provide vital hands-on care and support to patients.
Join Allied Universal® as a Part-Time Security Guard in Decatur, where you will provide essential safety services to a range of clients.
Join Cooper University Health Care as a Client Services Representative, providing essential support to our patients and healthcare providers.
Join Vanair as a Customer Care Specialist in Michigan City, where you'll play a key role in delivering exceptional customer service.
Join Allied Universal® as a Security Site Supervisor to lead service delivery and team management at client sites in Chandler.
Join Meijer as a Meat and Seafood Department Lead, where you will uphold customer service excellence and team growth in a supportive retail environment.
As an Administrative Assistant at Eurofins Scientific, you will play an essential role in facilitating the smooth operation of the laboratory's administrative functions.
Binance is a leading global cryptocurrency exchange company founded in 2017 by Changpeng Zhao. We offer our services to over 169 million registered users in over 180 countries worldwide.
399 jobs
Subscribe to Rise newsletter
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
