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Case Manager

About Binghamton University:Binghamton University is a premier public R1 research institutionin the State University of New York (SUNY) system that unites morethan 130 broadly interdisciplinary educational programs with someof the most vibrant research in the nation. Our unique character -shaped by our mission, outstanding academics, facilities, andcommunity life - promotes extraordinary student success, research,and service; Binghamton University is where our students, facultyand staff thrive.Working at Binghamton University is more than about having a greatjob - it is about having the opportunity to flourish in anexciting, engaging environment. Our faculty and staff appreciateBinghamton's collegial and inclusive culture and its commitment toexcellence, education, innovation and civic engagement. Our diversecampus community contributes to our success.Binghamton merges rigorous academics, distinguished faculty whovalue cutting-edge, and community-engaged research, teaching andservice, exceptional staff, and ultramodern facilities to engageand challenge its 18,000+ students. Our high-achieving student bodyrepresents diverse experiences from first-generation college-goersto international students. Beyond their talent, these classmatesshare a desire to shape the future through technology, insight,intellectual exploration, and community service.We are an affirmative action/equal opportunity employer, and inkeeping with this commitment, we welcome all to apply, includingveterans and persons with disabilities.Job Description:Budget Title: Senior Staff Assistant (SL-3)Salary: $56,000 - $61,000This position reports to the Director of Case Management Servicesand duties include direct service with students, families and thelarger campus community, crisis work, critical incident response,consultation, liaison relationships, outreach programming androtating after-hours duty responsibilities. This position will havea concentration on interpersonal violence work. The Case Managerwill also develop and implement training(s), conduct data analysis,and prepare departmental reports. All case manager positionsinvolve administrative tasks and duties. Case Management Services(CARE Team) works to educate and inform members of the BinghamtonUniversity community through caring, advocacy and supportiveendeavors.Our goal is to empower students and attend to their needsholistically through education and personal development. Casemanagers work with students to develop life skills and to promotesocial, emotional and educational growth. Case managers provideconsultation, advocacy, resources/referrals and educationalservices as well as help students navigate systems throughout theircollege experience. All case managers work from a generalist,strengths-based, trauma-informed, client-centered, humanisticapproach. The CARE Team is deeply committed to providing culturallyresponsive services to a diverse student body.Responsibilities Include:• Serve as a primary resource for working with students in need.This will involve collecting, organizing and evaluating factsassociated with the student's case; sending outreach, developingintervention plans, coordinating care and communicating with thestudent, collaborators and administrators.• Meet with students, family members (if necessary), universitystaff/faculty and community members to address needs, navigatesystems, facilitate access to services and provide follow-upsupport.• Coordinate campus and community resources to supportstudents.• Collaborate and consult with key stakeholders and members ofthe student support networks both on and off campus to develop acoordinated, multidisciplinary approach for responding to,advocating for and supporting students.• Advocate and provide supportive services to students impactedby interpersonal violence.• Manage record keeping through an electronic reporting databasesystem, making sure all correspondence and action items areaccurately inputted and in compliance with university, local, stateand federal guidelines on reporting.• Analyze and maintain data, prepare reports, and develop andfacilitate presentations.• Provide direct crisis services and respond to assignedUniversity critical incidents such as student death; providesupportive services to those directly impacted, which could includeother students, family and other campus partners.• Complete administrative duties associated with criticalincident response.• Participate in overall activities and mission of the Dean ofStudents Office including professional development and continuingeducation.• Offer consultation and outreach to faculty/staff as requestedand assigned.• As assigned, provide services after hours as well as onholidays and weekends.• As assigned, build liaison relationships with campuspartners.• Assistant with University support of other Dean of Studentsprograms and initiatives.• Meet with students requesting a medical withdrawal and completeadministrative tasks associated with medical withdrawals andre-enrollment processes.• The Case Manager will also be required to participate in anon-duty rotation for campus crisis response within the Division ofStudent Affairs.Requirements:• Bachelor's degree• Experience working in social work, psychology, public health,health policy, counseling, health education/promotion, studentaffairs, public administration or related fields• Previous experience in crisis response• Previous experience and interest in working with individualsimpacted by interpersonal violence• Possess and demonstrate effective skills in organization, timemanagement, planning, decision making, problem-solving, strategicthinking, communication, and effective use of resources• Excellent oral and written communication skills• Crisis intervention and counseling skills• Ability to handle confidential information in a sensitivecompliant and appropriate manner; and use sound judgment inresponding to crisis situations• Knowledge of the psychological and physiological impact oftrauma and implications for advocacy• Experience providing trauma-informed and culturally responsiveservices• Ability to work with students, staff, faculty and upper-leveladministration, parents and other stakeholders• Knowledge of and experience in working with adolescents oryoung adults• Must have demonstrated positive interpersonal skills, oral andwritten communication skills, public speaking skills• Must have demonstrated cultural competence with the ability tolead in a dynamic community with a diverse student body• Computer skills, including presentation software, google suite,Microsoft office suite• Ability to work flexible evening and weekend hours, asnecessaryPreferred:• Master's or advanced degree• Two or more years of experience working in social work,psychology, public health, health policy, counseling, healtheducation/promotion, student affairs, public administration orrelated fields• Professional licensure• Knowledge of DSM 5 and government regulations pertaining tostudents including FERPA, HIPAA, Title IV of the Civil Rights Actof 1964, Title IX of Education Amendments of 1972, Section 504 ofthe Rehabilitation Act of 1973 and the Americans with DisabilitiesAct• Demonstrated sensitivity to the concerns and need of a diversestudent population including first-generation college students• Experience developing crisis response protocols andstrategies• Experience working in a college/university environment• Ability to manage multiple, complete cases at a time• Experience working with individuals impacted by interpersonalviolence• Experience and/or understanding of the Student Conductprocess• Familiarity with Maxient systemVisa sponsorship is not available for this positionAdditional Information:Offers of employment may be contingent upon successful completionof a pre-employment background check and verification of degree(s)and credentials.Binghamton University is a tobacco-free campus.Pursuant to Executive Order 161, no State entity, as defined by theExecutive Order, is permitted to ask, or mandate, in any form, thatan applicant for employment provide his or her currentcompensation, or any prior compensation history, until such time asthe applicant is extended a conditional offer of employment withcompensation. If such information has been requested from youbefore such time, please contact the Governor's Office of EmployeeRelations at (518) 474-6988 or via email at info@goer.ny.govPayroll information can be found on our website https://www.binghamton.edu/offices/human-resources/payroll/Cover letters may be addressed "To the Search Committee."Postings active on the website, accept applications untilclosure.For information on the Dual Career Program, please visit:https://www.binghamton.edu/offices/human-resources/prospective/dual-career/index.htmlEqual Opportunity/Affirmative Action EmployerThe State University of New York is an EqualOpportunity/Affirmative Action Employer. It is the policy ofBinghamton University to provide for and promote equal opportunityemployment, compensation, and other terms and conditions ofemployment without discrimination on the basis of age, race, color,religion, disability, national origin, gender identity orexpression, sexual orientation, veteran or military service memberstatus, marital status, domestic violence victim status, geneticpredisposition or carrier status, or arrest and/or criminalconviction record unless based upon a bona fide occupationalqualification or other exception.As required by Title IX and its implementing regulations BinghamtonUniversity does not discriminate on the basis of sex in theeducational programs and activities which it operates. Thisrequirement extends to employment and admission. Inquiries aboutsex discrimination may be directed to the University Title IXCoordinator or directly to the Office of Civil Rights (OCR).Contact information for the Title IX Coordinator and OCR, as wellas the University's complete Non-Discrimination Notice may be foundhere .Binghamton University is committed to providing access, equalopportunity, and reasonable accommodation for individuals withdisabilities in employment, its services, programs, and activities.To request reasonable accommodation to participate in the jobapplication or interview process, contact: Ada Robinson-Perez, ADACoordinator email: arobins@binghamton.edu or 607-777-3660.Application Instructions:All applicants must apply via Interview Exchange: http://binghamton.interviewexchange.com/candapply.jsp?JOBID=182986Deadline for Internal Applicants: November 27, 2024Deadline for External Applicants: Open until filledReview of applications will begin immediately and continue untilthe vacancy is filled.Please submit:• Resume,• Cover letter, and• Contact information for three professional referencesYou may add additional files/documents after uploading your resume.After you fill out your contact information, you will be directedto the upload page. Please login to check/edit your profile or toupload additional documents: http://binghamton.interviewexchange.com/login.jsp.

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$56000K
$61000K

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What You Should Know About Case Manager, Binghamton University

Are you passionate about making a difference in the lives of students? Binghamton University is looking for a dedicated Case Manager to join our vibrant team in Binghamton, NY. As a Case Manager, you will work closely with students, families, and the university community, focusing on crisis intervention and support for those impacted by interpersonal violence. Your role will involve direct service—developing intervention plans, engaging in consultation, and coordinating community resources to empower students holistically. You will be a crucial part of our CARE Team, dedicated to educating and advocating for our diverse student body. With responsibilities that include conducting data analysis, preparing departmental reports, and participating in after-hours crisis response, this role offers a dynamic blend of direct service and administrative tasks. We value effective communication, organizational skills, and a commitment to fostering an inclusive environment where all students can thrive. If you have experience in social work, psychology, or counseling and a genuine desire to help others, we'd love to hear from you. Join Binghamton University and be part of a community that values academic excellence, student engagement, and personal growth!

Frequently Asked Questions (FAQs) for Case Manager Role at Binghamton University
What is the job description for a Case Manager at Binghamton University?

As a Case Manager at Binghamton University, your primary responsibilities will include direct service with students, crisis support, consultation, and developing intervention plans. You'll work closely with various campus and community stakeholders to provide holistic support for students navigating college life, particularly those affected by interpersonal violence. Additionally, you'll manage record-keeping and analyze data to enhance department reports, ensuring effective campus support and educational initiatives.

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What qualifications are needed for the Case Manager position at Binghamton University?

To qualify for the Case Manager position at Binghamton University, candidates typically need a Bachelor's degree and relevant experience in social work, psychology, or counseling. It's important to have strong crisis intervention skills, effective communication abilities, and experience working with diverse populations. Additionally, previous experience dealing with interpersonal violence and knowledge of trauma-informed practices are highly desirable.

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What are the main responsibilities of a Case Manager at Binghamton University?

The Case Manager at Binghamton University will handle a variety of responsibilities including providing direct crisis intervention, coordinating care for students in need, and collaborating with faculty and community resources. You will be involved in outreach programming, liaisons with key campus stakeholders, and offering advocacy and support services to promote students’ social and emotional well-being throughout their college journey.

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How does Binghamton University support its Case Managers?

Binghamton University supports its Case Managers through ongoing professional development and a collegial work environment that prioritizes excellence and collaboration. Case Managers have access to resources for training, data analysis tools, and administrative support, ensuring they are equipped to handle their critical roles effectively. The university is committed to creating an inclusive and supportive workplace culture that empowers staff in their important work.

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What makes the Case Manager role unique at Binghamton University?

The Case Manager role at Binghamton University stands out due to its focus on direct service with a diverse student body and its emphasis on trauma-informed and culturally responsive practices. This position not only involves providing critical support during crises but also includes the chance to educate and empower students through skills development and resource navigation, making a significant impact on their college experience.

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Common Interview Questions for Case Manager
How do you approach crisis intervention as a Case Manager?

In addressing crisis intervention, it’s crucial to take a calm, empathetic approach. Start by assessing the urgency of the situation, ensuring the safety of all involved. Engage actively with the individual, listening to their concerns and validating their feelings. From there, you can work collaboratively to create an intervention plan that includes available resources, support networks, and follow-up measures. Highlighting your experience and examples where you successfully managed crises can enhance your answer.

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Can you describe your experience with interpersonal violence support?

When discussing your experience with interpersonal violence support, describe specific instances where you provided advocacy or resources to individuals affected by such issues. Mention your understanding of trauma-informed care and cultural sensitivity. This shows your preparedness for the Case Manager role and reflects your commitment to creating a safe, supportive environment for students.

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What strategies do you employ for effective communication with students in distress?

Effective communication with distressed students involves active listening, patience, and validation of their feelings. Use open-ended questions to encourage them to express their issues. Ensure a judgment-free zone that fosters trust. Incorporate nonverbal cues like maintaining eye contact, nodding, and appropriate body language to reinforce your support. Your goal is to make them feel heard and understood while guiding them towards solutions.

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How do you prioritize cases when facing multiple urgent situations?

Prioritizing cases in urgent situations requires a careful assessment of the severity and immediacy of each case. I would begin by categorizing cases based on risk levels while maintaining clear communication with all stakeholders. It's important to remain organized and calm under pressure, ensuring each individual is informed about the steps being taken. Sharing real-life examples of your prioritization skills can help illustrate this.

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What is your understanding of trauma-informed care?

Trauma-informed care is an approach that recognizes the widespread impact of trauma on individuals' lives. It aims to create an environment of safety, trust, and empowerment. In your answer, explain how you would integrate trauma-informed practices into your case management responsibilities, ensuring students feel safe to share their experiences and understand the resources available to support their healing and growth.

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How would you collaborate with other departments on campus?

Collaboration with other departments is crucial for a Case Manager. I would build strong relationships by regularly networking with key stakeholders such as faculty, mental health services, and community organizations. This involves proactive communication, sharing information about available services, and participating in interdisciplinary meetings to coordinate care effectively. The goal is to create a supportive ecosystem for students that seamlessly integrates different resources.

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Can you provide an example of a successful intervention you have conducted?

During interviews, illustrate your experience by recounting a specific case where you successfully intervened in a crisis. Detail the approach you took, the resources utilized, and the outcome. Highlight the impact your actions had on the individual’s situation and reaffirm your commitment to empowering students, which would align well with the expectations for the Case Manager position.

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What methods do you use for effective data analysis in case management?

In case management, data analysis can be crucial for evaluating the effectiveness of interventions. I use systematic methods such as tracking key performance indicators and maintaining accurate records in electronic systems, such as Maxient. In your response, focus on being detail-oriented, how you employ data to adjust strategies for better outcomes, and how this aligns with the responsibilities of the Case Manager role at Binghamton University.

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How do you ensure confidentiality while supporting students?

Ensuring confidentiality is vital in case management. I adhere strictly to legal and ethical guidelines such as FERPA and HIPAA, explaining to students how their information will be protected. It’s also important to communicate openly about what information can be shared and with whom. Stress your understanding of these regulations and their importance in fostering a trusting relationship with students when you're answering this question.

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What role does cultural competence play in your approach as a Case Manager?

Cultural competence is essential in case management as it enables a Case Manager to provide effective support to a diverse student population. In your answer, discuss how understanding various cultural backgrounds influences your interactions and advocacy strategies for students. Share training or experiences where you enhanced your cultural competence and how this improves the overall effectiveness of your support.

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A world-class institution, Binghamton offers students a broad, interdisciplinary education with an international perspective and one of the most vibrant research programs in the nation. Ranked among the elite public universities, Binghamton challe...

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Full-time, on-site
DATE POSTED
December 6, 2024

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