Senior Customer Success Manager - Ecosystem
Skills
- Account management experience
- Customer success experience
- Strong analytical skills
- Excellent communication skills
- Problem-solving abilities
- Project management expertise
Responsibilities
- Serve as a dedicated advisor to platform and fintech clients.
- Build and maintain strong relationships with key stakeholders.
- Develop tailored success strategies for clients.
- Conduct regular check-ins to review customer progress.
- Utilize customer usage data to drive adoption.
- Lead strategic business reviews with clients.
- Collaborate closely with the Sales team for growth opportunities.
- Ensure seamless onboarding and activation of new accounts.
- Act as a bridge between customers and internal teams.
- Proactively manage potential risks while addressing challenges.
Education
- Bachelor's degree or equivalent experience
Benefits
- Competitive base salary, bonus and stock options
- 100% company paid health insurance
- Up to 5% 401k company match
- Paid parental leave and vacation
- Free custom lunches, dinners and snacks
- Computer equipment and workplace furniture
Average salary estimate
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BitGo Inc. is the market leader in institutional-grade cryptocurrency investment services. Our mission is to deliver trust in digital currency by providing institutional investors with security, compliance, and custodial solutions for blockchain-b...
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