Technical Director of Knowledge Management

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About Us:

Bixal is a consulting company based in Fairfax, VA, working alongside governments and organizations to help them deliver better services and experiences to the communities they serve. Using evidence-based knowledge and technology, Bixal empowers clients to deliver on their missions more effectively by fostering a culture of learning and continuous improvement.

Location

This role can work remotely from anywhere in the USA. You must be legally authorized to work in the US. Bixal does not provide visa sponsorship.  

Bixal seeks a Technical Director of Knowledge Management for an upcoming USAID-funded Contract. The Technical Director of Knowledge Management (KM) will provide strategic leadership and direction for strategic communications, web development and management, and knowledge management to support the project. The person in this role will lead efforts to generate and share evidence, good practices and lessons learned related to Program Cycle implementation to foster continuous learning among Agency staff and partners. The Technical Director of KM will oversee strategic communications, including graphic design, video, social media, campaigns, and printing. They will manage web development, ensuring the maintenance and enhancement of USAID KM platforms. Additionally, they will lead KM activities to promote awareness and use of new evidence and lessons learned within the support network and among USAID and Mission staff.

Important note

This is a full-time proposal position contingent on contract award.

• Provide overarching strategic leadership for communications, knowledge management (KM), and website workstreams to ensure high-quality implementation and alignment with project goals.
• Develop and execute coordinated communication strategies and outreach campaigns, including those tied to major conferences and events.
• Oversee the creation of knowledge and communication products (e.g., newsletters, learning briefs, case studies) and data-driven visualizations (e.g., infographics, story maps).
• Maintain repositories of key messages, proof points, and statistics for internal and external communications.
• Support the integration of cross-cutting themes (e.g., diversity, equity, and inclusion) into communications.
• Lead the design, development, and management of content for USAID knowledge management platforms and intranet websites.
• Oversee website maintenance and the creation of interactive features such as dashboards and databases to enhance KM capabilities.
• Provide technical leadership in developing and implementing KM strategies, frameworks, and learning agendas.
• Support the curation, synthesis, and dissemination of KM products to facilitate access, learning, and adaptive management.
• Monitor KM analytics to inform user-centric approaches and decision-making.
• Coordinate with partners and stakeholders to capture and curate content for effective knowledge sharing.
• Explore the use of emerging technologies (e.g., AI, NLP) to enhance KM activities.

• Master’s degree in a relevant field.  
• At least 8 years of knowledge management and organizational learning experience working on complex international development programs.
• At least 4 years of knowledge management and organizational learning team lead experience.  
• Experience working on USAID-funded projects.  
• Expertise in developing and implementing a wide range of knowledge management and organizational learning activities, including knowledge products, website development, digital campaigns (e.g., e-newsletters, social media strategy, traditional media engagement, success stories) as well as written collateral and products.
• Experience developing complex knowledge management systems in International Development contexts.
• Demonstrated experience in both strategic planning and adaptive management, including the USAID principles of collaboration, learning, and adapting. 
• Experience with online and face-to-face approaches (e.g. workshops, webinars) to knowledge management and learning.
• Excellent communications and interpersonal skills with evidence of ability to establish strong working relationships with diverse stakeholders.
• Proficient in web-based technology, social media, and digital strategy.  
• Ability to work as part of a cross-cultural team with a high degree of sensitivity and cultural competence.

Perks & Benefits:

Competitive base salary

Flex hours

Work from home flexibility

401K with matching incentive

Parental Leave

Medical/dental/vision benefits

Flex Spending Account

Company provided short-term disability

Company provided life insurance

Commuter benefits

Generous PTO

11 Paid holidays

Professional development opportunities

New business referral bonus

Please note that candidates selected may undergo a background investigation and, if applicable, meet eligibility requirements for suitability.

Bixal is an equal opportunity and affirmative action employer. It ensures equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, veteran status, or any other characteristic protected by law. We are dedicated to promoting diversity, equity, and inclusion within our organization and beyond.