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Patient Accounts Rep I

Additional Information About the RoleBJC HealthCare is seeking a Patient Accounts Representative I to join our insurance follow up team.Ideal candidates will have a background in provider insruance follow up experience.OverviewBJC HealthCare is one of the largest nonprofit health care organizations in the United States, delivering services to residents primarily in the greater St. Louis, southern Illinois and southeast Missouri regions. With net revenues of $6.3 billion and more than 30,000 employees, BJC serves patients and their families in urban, suburban and rural communities through its 14 hospitals and multiple community health locations. Services include inpatient and outpatient care, primary care, community health and wellness, workplace health, home health, community mental health, rehabilitation, long-term care and hospice.BJC is the largest provider of charity care, unreimbursed care and community benefits in the state of Missouri. BJC and its hospitals and health service organizations provide $785.9 million annually in community benefit. That includes $410.6 million in charity care and other financial assistance to patients to ensure medical care regardless of their ability to pay. In addition, BJC provides additional community benefits through commitments to research, emergency preparedness, regional health care safety net services, health literacy, community outreach and community health programs and regional economic development.BJC’s patients have access to the latest advances in medical science and technology through a formal affiliation between Barnes-Jewish Hospital and St. Louis Children’s Hospital with the renowned Washington University School of Medicine, which consistently ranks among the top medical schools in the country.Preferred QualificationsRole PurposeThe Patient Accounts Representative I is responsible for ensuring the timely review, collection and resolution of all payor and patient accounts. This position provides on-going analysis & review review of insurance verifications and account submissions. This position also helps facilitate the resolution of debit and credit accounts based on the information gathered from insurers, physicians, hospital personnel, governmental agencies and patients.Responsibilities• Completes accounts receivable insurance collections and follow-up on claims to expedite payment from assigned insurance companies.• Contacts insurance companies regarding claims, updates account information, and completes basic administrative tasks on accounts.• Completes necessary follow-up tasks in a timely manner while maintaining departmental quality and productivity standards.• Confirms patient benefits with insurance carrier and re-files insurance claims as necessary to ensure timely and accurate payment.Minimum RequirementsEducation• High School Diploma or GEDPreferred RequirementsExperience• <2 yearsSupervisor Experience• No ExperienceBenefits and Legal StatementBJC Total RewardsAt BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.• Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date• Disability insurance* paid for by BJC• Pension Plan*/403(b) Plan funded by BJC• 401(k) plan with BJC match• Tuition Assistance available on first day• BJC Institute for Learning and Development• Health Care and Dependent Care Flexible Spending Accounts• Paid Time Off benefit combines vacation, sick days, holidays and personal time• Adoption assistanceTo learn more, go to www.bjctotalrewards.com/Benefits• Not all benefits apply to all jobsThe above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer
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CEO of BJC HealthCare
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Richard J. Liekweg
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What You Should Know About Patient Accounts Rep I, BJC HealthCare

Are you passionate about making a difference in the healthcare field? BJC HealthCare is looking for a dedicated Patient Accounts Representative I to join our insurance follow-up team in St. Louis, MO! In this role, you'll be the vital link between patients and their insurance providers, helping to ensure timely collection and resolution of accounts. As a Patient Accounts Rep I, your responsibilities will include analyzing and reviewing insurance verifications, following up on claims, and maintaining accurate account information. You’ll be working closely with insurance companies, physicians, and patients to facilitate payment and clear up any discrepancies. It’s a dynamic environment where your organizational skills and attention to detail will shine. With BJC’s commitment to community care and patient support, you’ll be part of a larger mission to provide invaluable services to our regions, including charity care and community health programs. This role is ideal for those with up to two years of insurance follow-up experience, and it offers a pathway to grow your career within one of the most reputable non-profit healthcare organizations in the country. Join us in serving our communities and providing patients with the care they deserve. Your journey in healthcare starts here at BJC HealthCare!

Frequently Asked Questions (FAQs) for Patient Accounts Rep I Role at BJC HealthCare
What are the primary responsibilities of a Patient Accounts Representative I at BJC HealthCare?

As a Patient Accounts Representative I at BJC HealthCare, your key responsibilities include reviewing insurance verifications, managing claims follow-ups, and ensuring timely collection of payor accounts. You'll interact with insurance companies to expedite payments, confirm patient benefits, and resolve any discrepancies that arise during the billing process, all while maintaining high quality and productivity standards.

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What qualifications do I need to apply for the Patient Accounts Representative I position at BJC HealthCare?

To qualify for the Patient Accounts Representative I position at BJC HealthCare, you need a High School Diploma or GED. While previous experience in insurance follow-up is preferred—ideally less than two years—it is not mandatory. Enthusiasm for the role and a commitment to patient care are essential qualities for success.

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What benefits are offered for the Patient Accounts Representative I role at BJC HealthCare?

BJC HealthCare provides a comprehensive benefits package for the Patient Accounts Representative I role. This includes medical, dental, and vision insurance, life insurance, a pension plan funded by BJC, 401(k) plans with matching contributions, tuition assistance, and flexible spending accounts for healthcare and dependent care, promoting physical, emotional, and financial well-being.

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How does BJC HealthCare support continuing education for Patient Accounts Representatives?

At BJC HealthCare, continued learning and professional development are prioritized. Patient Accounts Representatives I have access to tuition assistance from their first day, along with resources from the BJC Institute for Learning and Development, facilitating ongoing education and advancement opportunities within the organization.

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What is the work environment like for a Patient Accounts Representative I at BJC HealthCare?

The work environment for a Patient Accounts Representative I at BJC HealthCare is dynamic and supportive. You’ll collaborate with various departments, including insurance companies and healthcare providers, fostering a teamwork approach. BJC promotes a culture of service excellence, ensuring employees feel valued while making meaningful contributions to patient care and community well-being.

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Common Interview Questions for Patient Accounts Rep I
Can you describe your experience with insurance follow-up as a Patient Accounts Representative?

Share your relevant experiences in insurance follow-up, emphasizing any specific tasks such as claims submission, interacting with insurance providers, or resolving discrepancies. Use examples that highlight your problem-solving skills and attention to detail, focusing on how your past performances can significantly benefit BJC HealthCare.

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How do you prioritize tasks when managing multiple patient accounts?

Discuss your organizational skills and techniques you use for prioritization, such as making lists or using software tools. Explain how you assess the urgency of tasks, and provide examples of how you've managed tight deadlines or complex cases effectively in your previous roles.

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What methods do you use to stay updated on insurance policies and procedures?

Mention the importance of continuous education, attending workshops, utilizing online resources, and networking with colleagues. Highlight any relevant certifications or courses you have completed to stay informed about changes in the insurance landscape that could impact your work as a Patient Accounts Representative.

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How would you handle a frustrated patient regarding their billing inquiries?

Describe your approach to customer service, emphasizing active listening, empathy, and patience. Share how you would reassure the patient, provide clear explanations regarding their account, and take necessary actions to resolve their concerns promptly, fostering a positive experience for the patient.

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What steps would you take to ensure accurate and timely claims submission?

Outline a systematic approach, including verifying patient information, confirming insurance coverage, and diligently completing necessary documentation. Share any tools or software you have utilized in managing and streamlining the claims submission process, which could enhance accuracy and efficiency.

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Can you explain the importance of collaboration with other departments in your role?

Emphasize the necessity of communication and collaboration with departments such as coding, compliance, and medical records. Discuss how fostering interdepartmental relationships leads to improved efficiency, enhanced patient satisfaction, and more streamlined processes in your role as a Patient Accounts Representative I.

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How do you handle discrepancies or denials from insurance companies?

Discuss your problem-solving and analytical skills, illustrating how you review documentation and communicate with insurers to understand the reasons for discrepancies. Explain your approach to resolving issues and ensuring accurate re-filing, ultimately securing payments for BJC HealthCare.

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What are your strategies for ensuring compliance with health regulations and standards?

Highlight your understanding of relevant healthcare regulations and emphasize the importance of adhering to them. Share any best practices you follow, such as thorough documentation and remaining informed through ongoing training—ensuring all processes in the Patient Accounts department align with compliance standards.

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How do you maintain your attention to detail while working under pressure?

Share techniques that you utilize to maintain focus, such as breaking tasks into smaller chunks or using checklists. Discuss the importance of staying organized, as well as how you remain calm and composed in high-pressure situations, ensuring that the quality of your work does not suffer under tight deadlines.

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What motivates you to work in the healthcare industry, particularly in billing and patient accounts?

Reflect on your passion for contributing to patient care and the satisfaction it brings you to ensure patients receive the assistance they need with insurance and billing. Share how being part of a reputable organization like BJC HealthCare aligns with your values and career goals, further motivating your commitment to the role.

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Goal: To be the national model among health care integrated delivery organizations in patient advocacy, clinical quality, medical research, employee satisfaction and financial stability.

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Full-time, on-site
DATE POSTED
December 17, 2024

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