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Rental Projects Coordinator

Responsibilities:

  • Accountable for support and facilitation of rental projects in the Eastern Hemisphere region.
  • Manage incoming rental project requests to completion – from initial customer setup to end of rental billing.
  • Efficiently respond to customer inquiries and prepare formal quotes for submission
  • Work with the team to manage the rental schedule and appropriate inventory levels.
  • Strategically structure and prepare field testing scope of work to showcase Blackline's solutions and provide results.
  • Train rental customers on the Blackline product line and web portal solutions when required.
  • Configure web-based account settings for optimal performance based on customer requirements.
  • Schedule feedback sessions with potential customers, listen to their needs and adjust the solutions as required.
  • Prepare reports and summaries for customers that underline the performance of our products and services, when required.
  • Assist troubleshooting and technical support on devices that are out on rental. Work with the Service Department to determine, through instrument evaluation, if devices can be returned to the field.

Data Skills/Qualifications/Education:

  • Post-Secondary diploma, degree or technician certification
  • Ability to communicate clearly and effectively in time sensitive situations with various international customers
  • Excellent time management and organization skills - ability to successfully multi-task up to 40 projects and shift priorities in a dynamic working environment
  • Comfortable with technology including GPS, GSM, web applications, ability to learn the Blackline product line quickly
  • Capacity to process and analyze data from various sources communicate to customers effectively
  • Maintain sense of calm in high-pressure situations
  • Previous project management experience is a plus
  • After hours work may be required

About Blackline Safety

Blackline Safety is a world leader in the development and manufacturing of wirelessly connected safety products. We offer the broadest and most complete portfolio available in the industry. Our products are designed to save lives and we monitor personnel working alone in populated areas, complex indoor facilities, and the remote reaches of our planet. Blackline’s products are used to keep people safe in the event of falls, missed check-ins, man-downs, and exposure to explosive or toxic gas. Our design, development, sales, marketing, support, and production are all performed in-house at our headquarters in Calgary, AB. Blackline Safety is a publicly-traded company (TSX: BLN). To learn more about our company visit www.blacklinesafety.com

Blackline Safety is powered by the diversity of our talented employees. We are an equal opportunity employer. We consider all applicants, regardless of age, religion, race, color, ancestry, gender, gender identity or expression, disability, national origin, race, or sexual orientation. We enthusiastically encourage all individuals to apply for positions that fit their passions.

Disclaimer:

Please be advised that Blackline Safety does not request payment or personal financial information at any stage of the recruitment process. Be cautious of any unsolicited job offers or communications that appear suspicious.

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CEO of Blackline Safety
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Average salary estimate

$75000 / YEARLY (est.)
min
max
$65000K
$85000K

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What You Should Know About Rental Projects Coordinator, Blackline Safety

As a Rental Projects Coordinator at Blackline Safety, you'll play an integral role in supporting and facilitating rental projects across the Eastern Hemisphere. Your day-to-day will be vibrant and varied, as you’ll manage incoming rental project requests from start to finish, ensuring our customers feel valued and heard. With responsibilities ranging from preparing formal quotes to training customers on our innovative product line and web portal solutions, this position offers a unique opportunity to engage with a wide array of clients while showcasing Blackline's life-saving technologies. You'll also be responsible for strategically structuring field testing scopes of work, managing rental schedules, and configuring web-based account settings tailored to customer needs. Plus, your knack for clear communication and effective time management will shine as you multitask up to 40 projects in a dynamic environment. At Blackline, we are committed to keeping people safe, which is reflected in our supportive and inclusive workplace culture. Bring your project management experience and technical comfort to our team, and let’s make a difference together!

Frequently Asked Questions (FAQs) for Rental Projects Coordinator Role at Blackline Safety
What responsibilities do Rental Projects Coordinators at Blackline Safety have?

Rental Projects Coordinators at Blackline Safety are tasked with managing rental project requests from initial setup to final billing. Their responsibilities include responding to customer inquiries, preparing formal quotes, managing the rental schedule, preparing scope of work for field testing, and training customers on products. They also configure web-based account settings and assist with troubleshooting rental devices, ensuring high standards of customer service.

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What qualifications are required for the Rental Projects Coordinator position at Blackline Safety?

To be considered for the Rental Projects Coordinator role at Blackline Safety, candidates typically need a post-secondary diploma or degree, excellent communication skills, and strong organizational abilities. Previous project management experience is beneficial, and a comfort level with technology, including GPS and web applications, is essential. Additionally, candidates should demonstrate the ability to handle multiple tasks in high-pressure situations.

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How does Blackline Safety support its Rental Projects Coordinators?

Blackline Safety empowers its Rental Projects Coordinators through comprehensive training, resources, and a collaborative working environment. Team members are encouraged to share feedback and collaboratively address customer needs. Additionally, Blackline’s commitment to innovation ensures that staff are equipped with the latest technologies to aid in their roles effectively.

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What opportunities for advancement are available for Rental Projects Coordinators at Blackline Safety?

Blackline Safety values internal mobility and career development. Rental Projects Coordinators can advance by gaining experience and expertise, allowing them the opportunity to take on leadership roles or transition into specialized positions within project management, customer service, or technical support as they grow within the organization.

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What distinguishes Blackline Safety from other companies in the industry for Rental Projects Coordinators?

Blackline Safety stands out in the industry with its commitment to innovation and employee diversity. As a leader in safety solutions, we prioritize the well-being of our personnel and are dedicated to creating a work environment that reflects that ethos. This commitment fosters a culture of growth, collaboration, and career opportunities for Rental Projects Coordinators.

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Common Interview Questions for Rental Projects Coordinator
How would you manage multiple rental projects simultaneously as a Rental Projects Coordinator?

In a fast-paced environment, prioritization is key. I would utilize project management tools to track deadlines, communicate regularly with team members, and be proactive about identifying potential bottlenecks. By maintaining an organized workflow, I can effectively balance my responsibilities.

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Can you describe a time when you successfully resolved a customer issue?

At my previous position, a customer faced delays with their equipment rental. I took the initiative to communicate closely with both the customer and internal teams to find a timely solution, ensuring the rental was fulfilled quickly to maintain customer satisfaction.

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What experience do you have with technical troubleshooting, particularly in regards to rental devices?

I have hands-on experience troubleshooting technical issues with rental devices by coordinating with service departments. I analyze data to identify issues and communicate effectively with customers to resolve these problems promptly.

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How do you ensure clear communication with international clients?

I prioritize understanding cultural nuances and time zones when interacting with international clients. I ensure clarity and conciseness through various communication channels, such as email and video calls, to foster understanding and build strong relationships.

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What strategies would you implement to optimize rental schedules and inventory levels?

I would analyze historical rental data to anticipate demand trends and strategically plan equipment availability. By utilizing software tools for scheduling and inventory management, I can ensure effective allocation of resources.

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Describe your familiarity with GPS and web applications relevant to rental projects.

I have extensive experience using GPS and web applications for tracking equipment and managing data. Familiarity with these technologies allows me to configure settings for optimal performance and ensure that all connections are reliable.

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How do you handle high-pressure situations, especially when juggling multiple projects?

Staying calm under pressure is crucial. I take a deep breath, assess the immediate priorities, and tackle tasks one at a time. I find that breaking down challenges into manageable steps helps me maintain focus and achieve efficiency.

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What do you understand about Blackline's products and services?

Blackline’s products are centered around ensuring safety in various environments, from urban areas to remote locations. I appreciate the focus on innovation and the commitment to protecting personnel, which is vital in today’s landscape.

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How would you prepare for a feedback session with a customer?

I would first ensure I fully understand their previous experience and specific needs. I would gather relevant data to present during the session and remain open to their feedback, ensuring that I actively listen and address their concerns thoughtfully.

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Why do you want to work as a Rental Projects Coordinator at Blackline Safety?

I am passionate about using technology to enhance safety and believe in Blackline's mission. The opportunity to work in a dynamic environment that prioritizes employee empowerment and innovation excites me, and I am eager to contribute to a team that makes a tangible impact.

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Full-time, remote
DATE POSTED
April 17, 2025

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