ISC Network Engineer (L2.5)

As an ISC Network Engineer (L2.5) at blueAPACHE, your primary responsibilities include providing advanced technical support for network infrastructure, resolving incidents and service requests, adhering to Incident, Problem, and Change Management processes while ensuring proactive network monitoring. You’ll also conduct regular health checks and patching, create technical documentation, and foster client relationships through feedback and recommendations.

Candidates for the ISC Network Engineer (L2.5) role at blueAPACHE should have a minimum of 5 years of experience in an infrastructure support role specializing in network support, a current CCNP certification, and ideally, a couple of additional industry certifications. Familiarity with various networking technologies and hands-on experience with Fortinet products is highly desirable.

Absolutely! At blueAPACHE, we are committed to ongoing training and development for our ISC Network Engineers. We provide support for obtaining paid certifications and foster an environment where continuous learning is encouraged, ensuring you stay ahead in this ever-evolving field.

Yes! blueAPACHE supports a flexible hybrid work model, allowing ISC Network Engineers to align their work environment with their personal preferences. This flexibility reflects our commitment to employee and customer experience, making it easier for you to thrive while maintaining a work-life balance.

Teamwork is vital for the ISC Network Engineer (L2.5) role at blueAPACHE. You will work closely with various teams, including monitoring and service desk units, to tackle escalated network issues effectively. Collaboration fosters a supportive environment where we can deliver exceptional service to our clients.

In answering this question, highlight specific tools you've used, such as FortiManager or similar platforms. Discuss your experience in configuring them for optimal network performance and how they have helped you resolve network incidents effectively.

When addressing this question, share your approach to prioritizing tickets based on urgency, your communication strategy with clients, and how you ensure transparent updates. Emphasize your method for following through until issues are resolved to ensure customer satisfaction.

In your response, mention specific ITIL processes you've adhered to such as Incident Management or Change Management and how these practices improved service outcomes. Share measurable results or feedback received if possible.

Prepare a concrete example where you identified a bottleneck or issue in the network and the steps you took to resolve it. Highlight the tools or methodologies used and the positive outcome achieved as a result.

Discuss specific technologies you've worked with, such as Fortinet, Cisco, or Palo Alto. Detail your level of expertise with each technology and any projects where you applied this experience.

Describe your methods for staying current, whether through professional certifications, online courses, or industry publications. Share how you integrate new knowledge into your work to enhance your team's performance.

Provide a specific challenge that occurred in your past job. Explain the situation, your approach to diagnosing the problem, the solution implemented, and the results. This shows critical thinking and problem-solving skills.

Articulate the importance of maintaining accurate and thorough documentation in your role. Discuss how documentation aids collaboration, improves service delivery, and serves as a reference for future troubleshooting.

Discuss your time management strategies, focusing on prioritization based on urgency, processes you follow to remain organized, and how you ensure you meet deadlines without compromising quality.

Share your aspirations within the networking field, whether that includes advancing into leadership roles, specializing in a specific technology, or contributing to industry innovations. This shows your commitment and forward-thinking attitude.