Sales Representative: Repairs Division

As a Sales Representative in the Repairs Division at Bone Dry Roofing, your key responsibilities include representing the company professionally, managing daily leads provided, performing customer inspections to determine repair needs, providing estimates during appointments, and maintaining contact with past and current customers. You'll also work closely with the production team to ensure projects run smoothly.

To qualify for the Sales Representative role at Bone Dry Roofing, candidates must have a High School Diploma or equivalent, a valid driver's license, and the ability to occasionally lift 50 lbs. While industry experience is a plus, it is not necessary as we provide comprehensive training for new hires.

At Bone Dry Roofing, we are committed to your success and offer an extensive training program for all new Sales Representatives. No prior roofing or sales experience is necessary. We will introduce you to our industry-leading sales system and provide you with the tools and support you need to excel in your new role.

Sales Representatives at Bone Dry Roofing can look forward to a competitive compensation structure that includes a base salary, commission, and bonuses. Additionally, we offer a range of benefits including medical, vision, and dental insurance, company-paid life insurance, short-term disability, a 401(k) plan, PTO, and holidays.

Bone Dry Roofing provides its Sales Representatives with a company vehicle and covers fuel costs for work-related travel. This means you have the advantage of hitting the road without the burden of expenses while focusing on connecting with customers and closing sales!

Rejection is part of sales, and a good way to handle it is to remain positive and see it as an opportunity for growth. It's essential to learn from each experience by analyzing what went wrong and focusing on valuable lessons to improve your approach in future interactions.

Demonstrating excellent customer service is vital in sales roles. Reflect on specific examples where you went above and beyond for a customer. Discuss the situation, your actions, and the positive outcome, showcasing your commitment to their satisfaction.

Preparing for a sales meeting involves researching the customer’s needs, understanding the company's services, and having a clear agenda. You should also practice your pitch and prepare to address potential customer objections, which shows your professionalism and dedication.

Building rapport with customers is about genuine connection. Start by actively listening to their concerns, finding common ground, and showing empathy. Personal touches, like remembering customers' names and following up with them, can help foster trust and long-lasting relationships.

Personal motivation can stem from various sources, such as financial incentives, personal achievement, and a passion for helping customers. Reflect on your motivations and how they align with the goals set by Bone Dry Roofing, emphasizing your drive to exceed targets.

Prioritizing leads is crucial in sales. I recommend categorizing leads based on potential value, urgency, and the ease of closing the sale. Using a systematic approach, such as a CRM tool or a simple to-do list, helps ensure that you effectively manage your time and resources.

Being knowledgeable about Bone Dry Roofing shows your genuine interest in the company. Research its history, values, and the services it provides. Mention its growth from humble beginnings to an industry leader and express your admiration for its dedication to customer service and professional integrity.

Handling an unhappy customer involves active listening, empathy, and swift action. Acknowledge their concerns, apologize if appropriate, and propose solutions to resolve the issue. This not only shows your customer service skills but can also turn a negative experience into a positive one.

Teamwork is integral to sales, especially at Bone Dry Roofing. Collaborating with production, customer support, and marketing teams can ensure seamless service delivery and contribute to higher sales success rates. Adaptability and open communication foster a positive team environment.

Share your passion for sales and helping customers as well as your admiration for Bone Dry Roofing's values and reputation in the industry. Highlight how the opportunity aligns with your career aspirations and your eagerness to grow and succeed within the company.