Upsell Specialist

As an Upsell Specialist at Booksy, you will primarily focus on driving revenue growth by reaching out to existing B2B customers to encourage them to activate additional features of our application. This involves making phone calls, understanding customer needs through prior research, and effectively communicating the value of upgrading their services.

To be considered for the Upsell Specialist position at Booksy, candidates should have prior experience in phone sales, upselling, or cross-selling. Excellent customer service skills, strong communication abilities, and organizational skills are essential. Familiarity with CRM tools like Salesforce and experience in the beauty or tech sectors can give you an edge in this role.

At Booksy, Upsell Specialists can expect a vibrant and dynamic work environment where innovation and creativity are encouraged. You'll thrive in a scale-up atmosphere where processes are not rigid, and your ability to navigate ambiguity will be valued. If you enjoy transforming chaos into order, this is the place for you!

Booksy offers a comprehensive benefits package for Upsell Specialists, which includes a generous holiday allowance, wellness perks, online English classes, and access to a psychologist. Additionally, you'll receive a monthly benefit to use within our app and options for flexible remuneration to reduce income tax.

Yes, conversational level English is a requirement for the Upsell Specialist role at Booksy, as English is the company language for all business communications. Being comfortable with English ensures that you can integrate fully into the team and connect effectively with our diverse clientele.

It's vital to remain positive and view rejection as a learning opportunity. I would start by appreciating the customer's feedback, then reflect on how to improve my approach for future calls, ensuring I focus on identifying customer needs better.

Certainly! In my previous role, I identified a customer’s need for additional features that could streamline their operations. By demonstrating the benefits through tailored communication and addressing their specific pain points, I successfully upsold a premium plan, increasing our overall revenue.

I employ a consultative approach by actively listening to the customer’s needs and concerns first. Then, I present how our additional features can directly address those needs, making the conversation more about them and less about just selling.

I prioritize my tasks by assessing customer profiles and urgency of leads. I structure my day around high-potential opportunities while making sure to allocate time for follow-ups, preparing for calls, and continuous learning about our product offerings.

A good upsell is all about aligning customer needs with the right solution. It should feel like a natural and beneficial choice for the customer, rather than a hard sell. Building trust and rapport plays a crucial role in achieving this.

Staying motivated in sales requires setting and celebrating small milestones. I maintain an optimistic view, reminding myself of past successes and the value I bring to customers. Support from teammates and continuous learning also helps me stay focused.

Yes, I have experience with CRM tools like Salesforce. It greatly enhances my sales strategy by providing insights into customer interactions and preferences, allowing me to tailor my approach and follow-up effectively based on data.

I would focus on comprehensive training to better understand our product offerings, enhancing communication skills, and employing a data-driven approach to identify customer needs and craft compelling upsell propositions accordingly.

The success of my upsell efforts can be measured through the conversion rate of upsell attempts to actual sales, customer satisfaction scores, and the overall increase in revenue attributed to upselling. Continuous feedback loops help refine strategies.

Booksy’s commitment to creativity, diversity, and customer well-being truly sets it apart. The culture encourages collaboration and innovation, allowing employees to take ownership of their roles, which reflects positively in customer interactions and solutions.