Regional IT Support Lead

As a Regional IT Support Lead at Bosch Building Technologies, you will oversee the entire technological infrastructure across various locations. Your responsibilities include managing data centers, networks, security systems, and helpdesks. You're crucial in ensuring reliable operation and meeting local IT requirements while leading a team and collaborating with other departments.

To qualify for the Regional IT Support Lead position at Bosch Building Technologies, candidates should possess a Bachelor's degree in Computer Science or a related field, with at least 8 years of IT experience, including leadership roles. Strong communication skills and an independent work style are essential.

In the Regional IT Support Lead role at Bosch Building Technologies, you will manage a team of IT specialists and oversee both internal staff and third-party service providers, ensuring effective operational and disciplinary management. This collaborative structure allows you to align IT strategies with company objectives while promoting high levels of service delivery.

The work environment for a Regional IT Support Lead at Bosch Building Technologies is dynamic and collaborative, with opportunities to engage with multiple departments. The role is hybrid, allowing for flexibility, and is based primarily in the Burnsville, MN office, offering an innovative atmosphere that values customer satisfaction.

Key skills for a Regional IT Support Lead at Bosch Building Technologies include strong leadership capabilities, excellent communication skills, a solid understanding of IT infrastructures, and the ability to manage complex operations. Adapting to changing environments and making informed decisions that align IT strategies with business goals are also crucial.

Describe your management style and how you prioritize tasks within your team. Emphasize your collaborative approach, ability to adapt, and how your leadership fosters a positive team environment.

Outline a specific project where you led the IT team to success. Discuss your role, the challenges faced, and the impact your project had on the organization.

Discuss your strategies for maintaining high customer satisfaction levels, including effective communication, meeting service level agreements, and actively seeking feedback from users to improve services.

Explain your approach to managing third-party service providers, including monitoring performance against service level agreements and establishing clear communication to ensure contractual obligations are met.

Discuss your methods for identifying and mitigating IT security risks, including the implementation of security measures and regular assessments to enhance infrastructure security.

Explain your philosophy on team training and development, highlighting your commitment to continuous learning and providing resources for skill enhancement in new technologies.

Discuss your approach to understanding business goals and how you translate them into actionable IT strategies, ensuring that IT decisions support overall business growth.

Outline your prioritization process for IT requests, based on urgency, impact on operations, and alignment with strategic goals, ensuring that your answers emphasize your organizational skills.

Touch on your experience leading diverse teams, discussing how you encourage collaboration, respect different perspectives, and leverage team strengths to achieve common goals.

Explain how you utilize data analysis to inform decisions related to IT operations and service delivery, including tracking performance metrics and identifying areas for improvement.