Customer Service Desk Associate - FT

As a Customer Service Desk Associate at Boscov's, your primary responsibilities include engaging with customers to provide exceptional service, resolving inquiries and issues efficiently, and completing all transactions accurately at the register. You'll work to build rapport with customers, handle layaway requests, and maintain accurate records, ensuring that customers leave satisfied.

To qualify for the Customer Service Desk Associate role at Boscov's, you should have prior retail or customer service experience. Strong communication skills, both verbal and written, along with basic math abilities, are essential. You should also be available to work varied hours, including evenings and weekends, as needed.

Boscov's supports its Customer Service Desk Associates by offering a competitive compensation package along with a comprehensive benefits program. This includes medical, dental, and vision coverage, short and long-term disability options, a 401(k) plan with company match, and generous employee discounts, fostering a supportive work environment.

Important skills for a Customer Service Desk Associate at Boscov's include excellent communication skills to effectively engage with customers and team members. Additionally, being detail-oriented and adept at handling transactions with a POS register will be beneficial. A friendly attitude and the ability to problem-solve are also crucial for success in this role.

Absolutely! Boscov's values internal growth and development. As a Customer Service Desk Associate, you’ll have opportunities to learn new skills, build customer relationships, and take on new challenges. With dedication and performance, you could advance to supervisory or management roles within the company.

Excellent customer service means going above and beyond to meet customer needs, demonstrating empathy, and ensuring a positive shopping experience. You should express your commitment to understanding and addressing customer concerns effectively.

When handling difficult customers, I remain calm and listen actively to their concerns. I acknowledge their feelings, offer solutions, and take necessary actions to resolve the issue. It’s important to maintain professionalism and seek assistance from management when necessary.

Certainly! One time, a customer received the wrong item. I listened to their concern, apologized, and quickly arranged an exchange while ensuring they received a prompt resolution. Following this approach not only addressed their issue but also left them feeling valued as a customer.

To stay organized, I prioritize tasks, utilize checklists for daily responsibilities, and keep my workspace tidy. I also make sure to communicate effectively with team members to ensure everyone is aligned on priorities.

I would first engage customers by asking them what they are looking for and then highlight relevant product features and benefits. I’d share personal experiences and any promotions to make the product more appealing.

I enjoy the interaction with diverse people and the satisfaction of solving problems. Building connections and positively impacting someone's day brings me joy and motivates me to provide the best service possible.

I stay current by regularly reviewing internal communications, attending training sessions, and engaging with management to clarify any updates. This proactive approach helps me serve customers accurately and effectively.

I have experience handling cash transactions and operating POS systems efficiently. I ensure accuracy during cash exchanges and maintain records meticulously to support the store’s operations.

I believe teamwork is essential in retail. I make it a point to communicate openly with colleagues, offer help when needed, and collectively work towards common goals. Team cohesion ultimately leads to a better customer experience.

If I didn’t know the answer, I would politely inform the customer that I will find the information they need. I’d consult resources or ask a knowledgeable team member to ensure the customer receives accurate assistance promptly.