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Operator Telephone

Company Description

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.

Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

Receive and accurately route phone calls through the property's telephone system in a timely, professional, and friendly manner.

Job Functions

  • Answer incoming calls on console and accurately direct calls to appropriate extensions/parties.
  • Greet and respond to guests’ requests in a friendly, courteous manner.
  • Maintain a complete knowledge of emergency procedures.
  • Receive and log all emergency calls and direct to security and/or facility maintenance departments.

Qualifications

  • One (1) year of experience in telephone switchboard, multi-line phone system, and/or customer service preferred.
  • Must be fluent in English, bi-lingual (Spanish) a plus.
  • Must be PC literate and able to type 30 wpm.
  • Must be detail oriented.
  • Must be able to sit for entire shift.
  • Must be able to obtain/maintain any necessary certifications and/or licenses.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Average salary estimate

$35000 / YEARLY (est.)
min
max
$30000K
$40000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Operator Telephone, Boyd Gaming

Are you looking for an exciting opportunity to join a premier casino entertainment company? Boyd Gaming Corporation is seeking a dedicated and friendly Operator Telephone to join our team in Las Vegas. In this pivotal role, you will be the voice of our property, receiving and expertly routing phone calls within our state-of-the-art telephone system. You’ll engage with our guests, ensuring they feel welcomed and their needs are met promptly. Your responsibilities will include answering incoming calls, providing guests with accurate information, and maintaining a comprehensive knowledge of our emergency procedures to ensure guest safety. A background in customer service and telephone operations is ideal, as you will be expected to communicate effectively and maintain a friendly demeanor at all times. If you are a detail-oriented individual with strong multitasking abilities and a passion for providing exceptional service, Boyd Gaming Corporation would love to have you on board. Join us in creating memorable experiences while building your career in a vibrant environment. Let's evolve together and make Boyd Gaming a leader in the industry!

Frequently Asked Questions (FAQs) for Operator Telephone Role at Boyd Gaming
What are the responsibilities of an Operator Telephone at Boyd Gaming Corporation?

As an Operator Telephone at Boyd Gaming Corporation, your main responsibilities include managing incoming calls on the console, directing calls to the appropriate extensions, greeting guests, and responding to their requests with professionalism. You'll also maintain knowledge of emergency procedures and log emergency calls to ensure swift action is taken. Your role is crucial as you are the first point of contact for many guests.

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What qualifications do I need to become an Operator Telephone at Boyd Gaming Corporation?

To qualify for the Operator Telephone position at Boyd Gaming Corporation, you will need at least one year of experience with telephone switchboards or multi-line phone systems, alongside strong customer service skills. Being bilingual in English and Spanish is a plus, and a typing speed of at least 30 words per minute is required. Additionally, you must be detail-oriented and able to sit for the entire shift.

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What skills are essential for an Operator Telephone at Boyd Gaming Corporation?

Essential skills for an Operator Telephone at Boyd Gaming Corporation include excellent verbal communication, the ability to multitask efficiently, and strong problem-solving skills. Familiarity with telephone systems is necessary, and being PC literate will help you manage call logs and other documentation effectively.

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What is the work environment like for an Operator Telephone at Boyd Gaming Corporation?

The work environment for an Operator Telephone at Boyd Gaming Corporation is dynamic and fast-paced, as you will be interacting with guests and team members throughout your shift. You will work in a professional atmosphere that encourages team collaboration while providing outstanding customer service. Boyd Gaming is committed to ensuring a safe and welcoming environment for both staff and guests.

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How does Boyd Gaming Corporation support employee growth as an Operator Telephone?

Boyd Gaming Corporation is dedicated to the growth of its team members. As an Operator Telephone, you will receive ongoing training and support to enhance your capabilities and career growth within the company. By providing a robust internal promotion structure and mentorship opportunities, Boyd Gaming encourages you to expand your skills and advance your career.

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Common Interview Questions for Operator Telephone
Can you describe your experience with telephone switchboards or multi-line phone systems?

In your answer, highlight any specific experience you have with handling multiple incoming calls, operating a switchboard, or managing phone systems in a customer service setting. Providing examples of how you've navigated busy environments efficiently can demonstrate your capability for the Operator Telephone role.

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How do you handle difficult or irate callers?

Explain your approach to de-escalating tense situations by staying calm, listening actively, and empathizing with the caller's concerns. Share examples of how you resolved such conflicts effectively while maintaining professionalism.

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What would you do if you received an emergency call?

Discuss your understanding of emergency protocols, emphasizing the importance of quickly logging the information and directing it to the appropriate security or maintenance teams. Acknowledge the significance of remaining calm and efficient during emergencies to ensure guest safety.

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How do you prioritize calls when the phone lines are busy?

Share your strategies for prioritizing calls, such as assessing the urgency and nature of requests. Highlight your multitasking skills and explain how you manage your time to ensure all calls are handled in a timely manner.

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Why do you want to work as an Operator Telephone at Boyd Gaming Corporation?

Express your enthusiasm for the role and the company. Talk about how Boyd Gaming’s reputation for customer service aligns with your values and how you see yourself contributing to their commitment to excellence in the casino entertainment industry.

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How would you ensure excellent customer service during busy periods?

Discuss techniques such as maintaining a positive attitude, using clear and concise communication, and being adaptive to the flow of calls. Provide examples of any previous experiences where you successfully delivered exceptional service under pressure.

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What tools or software are you familiar with in relation to telephone operations?

List any phone systems or software you've used previously and detail your experience with them. Mention your comfort level with technology and willingness to learn new systems used at Boyd Gaming Corporation.

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Can you give an example of a situation where you provided outstanding customer service?

Share a specific scenario where you went above and beyond for a customer, detailing the actions you took and the positive outcome. Highlight how this experience has prepared you for providing exceptional service as an Operator Telephone.

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How do you ensure you stay updated with emergency procedures?

Explain your commitment to ongoing training and staying informed about changes in protocols. You might mention attending regular drills, participating in training sessions, and reviewing guidelines regularly so that you can respond effectively in emergencies.

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What makes you a good fit for the Operator Telephone position at Boyd Gaming Corporation?

Summarize your skills, experience, and passion for customer service that make you an ideal candidate for the role. Emphasize your alignment with Boyd Gaming's values and your desire to contribute positively to their team culture.

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Corporate Mission We, as members of Boyd Gaming Corporation, operate with only the highest degree of integrity, and rely on the competence and friendliness of each person in our organization to provide entertainment and service to satisfy our cu...

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Full-time, on-site
DATE POSTED
January 5, 2025

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