Job details

Customer Service Representative

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We are a fast-growing, customer-centric company that prides itself on delivering top-notch service to our clients. We believe in fostering a collaborative and inclusive work environment where employees can thrive. Our mission is to build long-term relationships with our customers through exceptional service and dedication to their needs.

As we continue to expand, we are looking for passionate and professional individuals to join our Customer Service team!

We are seeking an enthusiastic, reliable, and dedicated Customer Service Representative to be the first point of contact for our customers. You will play an integral role in ensuring that our clients receive outstanding service by providing timely assistance, resolving inquiries, and addressing issues with professionalism and care. This is a dynamic role that involves both problem-solving and relationship-building.

High school diploma or equivalent.
Proven experience in customer service or a customer-facing role (1-2 years preferred).
Sells experience a plus
Excellent communication skills, both verbal and written.
Strong problem-solving abilities with a customer-first mindset.
Ability to multi-task, manage time effectively, and meet deadlines in a fast-paced environment.
Empathy, patience, and a positive attitude when dealing with customers.
Familiarity with CRM systems, help desk software, or Microsoft Office Suite (plus)
Ability to work independently or as part of a team.
Strong attention to detail and organizational skills.
Respond to customer inquiries via phone, email, and zoom in a timely and professional manner.
Address customer concerns, issues, and complaints with empathy and a solutions-oriented approach.
Provide product/service information, helping customers navigate the company's offerings.
Process applications accurately and efficiently.
Maintain detailed records of customer interactions, transactions, comments, and complaints.
Collaborate with team members and other departments to resolve complex customer issues.
Stay up to date on product knowledge, company policies, and industry best practices.
Consistently meet or exceed individual and team performance goals, including response time, satisfaction scores, and resolution times.

Competitive Compensation.
Comprehensive Benefits Package including health, dental, and vision insurance.
Flexible Schedule
Training and Development opportunities to enhance your skills and career growth.
Work-Life Balance: Flexible hours, hybrid or remote work options available.
Team-Oriented Culture: We foster a collaborative and inclusive work environment.

Average salary estimate

$47500 / YEARLY (est.)

min

max

$40000K

$55000K

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What You Should Know About Customer Service Representative, Bright Path Co.

At our vibrant company, we are searching for a passionate Customer Service Representative to join our amazing team! As a Customer Service Representative, you’ll be the first point of contact for our customers, helping to create memorable experiences that foster loyalty and satisfaction. We pride ourselves on our commitment to top-notch service, and in this role, you’ll have the exciting opportunity to engage with clients through various channels such as phone, email, and Zoom. Your day-to-day will involve addressing inquiries, resolving issues, and providing valuable product and service information with a friendly and patient demeanor. With responsibilities that range from processing applications to maintaining detailed records of interactions, your role is vital in ensuring that our customers feel heard and valued. At our company, we believe that great service starts with great people, and we’re dedicated to supporting your growth through our comprehensive training and development programs. With a background in customer service, excellent communication skills, and a problem-solving mindset, you’ll fit right in! You'll also appreciate our flexible scheduling options, competitive compensation, and comprehensive benefits package, all designed to ensure a healthy work-life balance. If you’re ready to make a difference and thrive in a collaborative, team-oriented environment, we can't wait to hear from you!

Frequently Asked Questions (FAQs) for Customer Service Representative Role at Bright Path Co.

What are the responsibilities of a Customer Service Representative at our company?

As a Customer Service Representative at our company, your responsibilities will include responding to customer inquiries via phone, email, and Zoom, addressing customer concerns with empathy, and providing product information. You'll be integral in resolving issues, maintaining detailed records of interactions, and collaborating with other departments to ensure customer satisfaction.