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Business Continuity Management Specialist

Company Description

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.  

Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web!  

Job Description

Brightspeed is looking for a driven, assertive and energetic Business Continuity Management (BCM) Specialist. As BCM Specialist, you will report directly to the Director of Operational Governance. The BCM Specialist is responsible for developing, maintaining and testing the business continuity program for the Architecture, Product, & Technology organization. The program includes plans for the continuation of business processes and the technology that supports them, as well as the incident management structure to successfully manage events that have disrupted or can potentially disrupt normal business operations. The candidate will work closely with departmental leaders to identify and understand matters that impact the operation abilities of our teammates, customers, and business partners.

As Business Continuity Management Specialist, you will have four specific areas of responsibilities:

  • Assist in evaluating business unit plans to identify threats, hazards, and potential impacts to critical business priorities
  • Develop living strategies for mitigation, continuity, and recovery
  • Maintain uninterrupted service whenever possible, and when needed, coordinate recovery from business disruptions in a safe manner and as rapidly as possible
  • Enable continuous improvement by systematically reviewing program strategy and performance using all available tools and software

As a Business Continuity Management Specialist, your duties and responsibilities will include:

  • Evaluate the existing business continuity and disaster recovery (DR) strategies and plans for the departments to identify any risks and make recommendations to improve and strengthen the strategies and plans
  • Manage change and understand the cultural dynamics of the organization, using this knowledge to ensure that the organization's business continuity strategy and plans evolve in a practical way as the business itself changes
  • Continually evaluate the impact of third-party business partner operations on our overall business resilience and continuity needs
  • Monitor developing emergencies potentially affecting Brightspeed’s operations and/or customers and, in coordination with appropriate department leaders, advise management on response strategies
  • Establish disaster recovery testing methodologies and scenarios to validate whether recovery procedures are effective for the restoration of key corporate resources and the resumption of critical business processes
  • Coordinate periodic DR parallel exercises and conduct a yearly DR tabletop simulation exercise
  • Design and prepare periodic business continuity and disaster recovery reports and presentations
  • Assist with the business impact analysis process to assist all departments in determining critical business processes
  • A self-starter who can achieve other duties as assigned

Qualifications

WHAT IT TAKES TO CATCH OUR EYE:

  • 5+ years of related experience in design, development, and improvement of strategy and business continuity planning. Ability to work in a fast-paced environment.
  • Knowledge of industry BCP standards, information security practices, and experience in implementing multiple risk mitigation approaches
  • Professional certification from the Disaster Recovery Institute International (DRII) or The Business Continuity Institute (BCI) (e.g., Certified Business Continuity Professional – CBCP) and/or related certifications or Education
  • Experience with business continuity software tools such as Fusion Risk Management System and AlertMedia Notification System
  • Understanding of business continuity, disaster recovery, crisis management, information security, and Cyber Security
  • Organized, motivated, self-starter
  • Strong computer skills, particularly Microsoft Excel, Word, PowerPoint, Smartsheet, SharePoint, and Salesforce
  • Experience in leading successful negotiations with business teams

BONUS POINTS FOR:

  • Bachelor’s degree and/or equivalent work experience; a bachelor’s degree in BCM is most desired
  • 8+ years of directly relevant Telecommunications BCM work experience, working with all levels in the corporation
  • 5+ years of people leadership and management experience, including evaluating team performance and making improvements
  • Proven track record of success within the BCM environment
  • Ability to achieve results in a complex, distributed organization
  • Ability to manage many different initiatives at one time while focusing on success

 

#LI-SS1

Additional Information

WHY JOIN US?

We aspire to contemporary ways of working.

Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. 

Diversity, equity and inclusion are at the center of our grounding belief in Being Real. 

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer/Veterans/Disabled

For all applicants, please take a moment to review our Privacy Notices:  

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Average salary estimate

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What You Should Know About Business Continuity Management Specialist, Brightspeed

If you're looking to make a significant impact in the telecom industry, Brightspeed is on the lookout for a passionate Business Continuity Management Specialist! Located in the vibrant Charlotte, NC, Brightspeed is dedicated to transforming how people connect by providing superior internet services across the Midwest and South. As a BCM Specialist, you will report directly to the Director of Operational Governance and play a crucial role in shaping the business continuity program for our Architecture, Product, & Technology organization. Your mission will be to develop, maintain, and test strategies for continuity, ensuring that our operations can withstand disruptions. Collaborating with department leaders, you'll identify potential threats and craft effective mitigation and recovery strategies. The role requires you to evaluate existing plans, implement improvements, and ensure seamless communication during emergencies. We're seeking someone who thrives in a fast-paced environment and has a strong background in business continuity planning, risk management, and disaster recovery procedures. If you hold professional certifications in the field and have experience with business continuity software tools, you'll fit right in! Join us to drive improvements and bolster our efforts to provide excellent customer service. With competitive compensation and a strong emphasis on diversity and inclusion, Brightspeed offers not just a job, but a chance to be part of a team that's pushing the boundaries of internet connectivity.

Frequently Asked Questions (FAQs) for Business Continuity Management Specialist Role at Brightspeed
What are the primary responsibilities of a Business Continuity Management Specialist at Brightspeed?

As a Business Continuity Management Specialist at Brightspeed, you'll be responsible for developing, implementing, and testing the business continuity program, primarily focusing on the Architecture, Product, & Technology organization. This involves evaluating existing strategies, identifying risks, maintaining communication during emergencies, and coordinating disaster recovery testing to ensure a seamless operation.

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What qualifications are required to become a Business Continuity Management Specialist at Brightspeed?

To be considered for the Business Continuity Management Specialist position at Brightspeed, candidates should have 5+ years of related experience and a professional certification in business continuity, such as CBCP from DRII or BCI. A solid understanding of risk management and experience with continuity software tools is also essential for this role.

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How does Brightspeed support employees in their Business Continuity Management roles?

Brightspeed supports its Business Continuity Management Specialists by providing opportunities for continuous improvement and professional development in BCM practices. The company offers a collaborative environment and resources to ensure all BCM strategies can evolve with the organization's needs. Also, we prioritize the well-being of our employees with comprehensive benefits.

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What tools are commonly used in Business Continuity Management at Brightspeed?

In the role of a Business Continuity Management Specialist, you will often work with business continuity software tools such as Fusion Risk Management System and AlertMedia Notification System. Familiarity with Microsoft Office Suite and other digital collaborative software will also be crucial for managing reports and communication.

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What kind of culture can a Business Continuity Management Specialist expect at Brightspeed?

At Brightspeed, a Business Continuity Management Specialist can expect an engaging and inclusive culture that values diversity. Being recognized as a Top Workplace, our company encourages collaboration, innovation, and an authentic work atmosphere, making it a fulfilling environment for all employees.

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Common Interview Questions for Business Continuity Management Specialist
Can you explain your experience with business continuity planning as a Business Continuity Management Specialist?

Begin by outlining your previous roles and responsibilities related to business continuity planning. Highlight specific projects or initiatives you've led, particularly any that resulted in improved resilience within the organization, and discuss the frameworks or methodologies you implemented.

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How do you assess risks when developing continuity plans?

Describe your approach to risk assessment. Mention methodologies like SWOT analysis, interviews with key stakeholders, and reviewing historical data. Emphasize the importance of collaboration with different departments to understand potential risks comprehensively.

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What steps do you take during a business disruption?

Share a clear step-by-step process you follow during disruptions, such as activating your incident management structure, communicating with affected teams and stakeholders, and ensuring continuity strategies are implemented effectively. Provide an example if possible.

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How would you handle resistance to changes in continuity plans?

Discuss your ability to communicate clearly and understand the concerns of different teams. Provide strategies for overcoming objections, such as highlighting the benefits of the changes and involving key stakeholders in the planning process to build buy-in.

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Can you give an example of a successful disaster recovery test you coordinated?

Prepare to share a specific example, outlining the goals of the test, the steps you took to plan and execute, the challenges encountered, and the outcome. Highlight the lessons learned and improvements made as a result of the testing.

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What role do third-party partners play in your business continuity strategies?

Discuss how you assess the resilience of third-party partners and their impact on your organization's operational continuity. Highlight any frameworks you've used to evaluate and ensure that these external partners align with your continuity strategies.

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What business continuity frameworks are you familiar with?

Mention industry-standard frameworks such as ISO 22301, NIST SP 800-34, or ITIL, and explain how you've utilized them in past roles to create or improve business continuity plans and strategies.

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How do you ensure ongoing compliance with business continuity regulations?

Share your knowledge of relevant regulations in the industry and how you've monitored compliance by conducting regular audits, maintaining documentation, and staying updated with changes in the regulatory landscape.

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What metrics do you use to measure the effectiveness of business continuity strategies?

Talk about relevant metrics such as recovery time objectives (RTO), recovery point objectives (RPO), the success rate of disaster recovery tests, and employee feedback on communication during disasters. Highlight how you use these metrics to drive improvements.

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How do you stay current with trends in business continuity management?

Explain your commitment to continuous learning through professional certifications, attending industry conferences, participating in relevant webinars, and networking with other professionals in the field. Discuss any memberships with professional organizations or contributions to BCM forums.

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Building a future where more communities can benefit from a more connected life. "Internet Equals Opportunity." We’re Brightspeed, a brand-new internet provider on a mission to bring more connectivity to America. We believe where you choose to ca...

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Full-time, hybrid
DATE POSTED
December 18, 2024

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