Director Collections -Hybrid

As the Director of Collections at FSR, you will be responsible for managing delinquency portfolios, overseeing collection actions, analyzing risks, and ensuring compliance with legal standards. You will also train staff, report on metrics related to delinquencies and loan loss allowances, and lead a motivated team.

FSR requires candidates for the Director of Collections position to have at least five years of experience in collections or related fields, along with a high school diploma or equivalent. Strong leadership and communication skills, familiarity with collection laws, and proficiency in Microsoft Office are also essential.

The work environment for the Director of Collections at FSR is dynamic and supportive, promoting collaboration and expertise. The position is hybrid, allowing you to work from home after training, with occasional in-office responsibilities in Dallas, TX.

FSR emphasizes team development by providing coaching and conducting performance reviews to ensure that the collections team remains skilled, motivated, and cohesive. As the Director, you’ll play a pivotal role in fostering this environment.

As a Director of Collections at FSR, you can expect a competitive compensation plan which includes comprehensive benefits such as health insurance, retirement plans, and paid time off, ensuring you are well-supported in both your professional and personal life.

When asked about managing delinquency portfolios, highlight specific strategies you've optimized in the past to analyze trends and reduce charge-offs. Be prepared to discuss how you've collaborated with teams to implement successful recovery actions.

To answer, elaborate on your understanding of regulations like the FDCPA and FCRA, and share your experience training teams on legal standards. Mention measurable outcomes resulting from your compliance initiatives.

Discuss your approach to team development, including specific coaching methods, performance metrics you used for assessments, and how these strategies have materially impacted team cohesion and recovery efforts.

For negotiation inquiries, cite your techniques for establishing rapport and empathy, and provide examples of successful negotiations you've facilitated that resulted in favorable outcomes for both the borrower and the credit union.

Describe your proficiency with data analysis software and Microsoft Office tools, emphasizing any specific methodologies you've employed for identifying trends, reporting practices, and decision-making processes in collections management.

Explain your prioritization techniques, such as using project management tools or setting clear objectives based on company goals, and provide specific instances where this skill has helped your team succeed.

Discuss your philosophy around member service, focusing on transparency during the collection process, how you educate members about their options, and strategies to resolve conflicts amicably while ensuring compliance.

Provide a concrete example of a specific policy you identified as needing change, detail how you proposed this change, and highlight the positive effects it had on overall operations and compliance at your previous job.

Share strategies for tracking team efficiency, such as key performance indicators (KPIs) and regular reviews, and discuss how you utilize these metrics to motivate your team and improve results.

For this question, outline the critical steps in managing post-charge-off activities, including credit reporting and using systems like E-Oscar, and how these efforts contribute to minimizing losses and enhancing recovery.