Revenue Assurance Senior Manager

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.  

Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web!  

Brightspeed is looking for a driven, aggressive and energetic Revenue Assurance Senior Manager. In this role, you will play an integral part in revenue generation identifying and mitigating potential revenue losses by analyzing billing systems, customer accounts, and financial data, to pinpoint discrepancies or irregularities, ultimately aiming to improve billing accuracy through process improvements and corrective actions that will contribute to Brightspeed’s total revenue commitments. You will collaborate closely with the Finance, Accounting, Wholesale, Commercial, and Business Operations departments.  You will report directly to our VP, Business Sales & Revenue.

As a Revenue Assurance Senior Manager, your duties and responsibilities will include:

• Develop strategic roadmap to implement comprehensive financial controls across and between all Wholesale, SMB, and Mid-Markets segments. Collaborate with Wholesale, Finance and Accounting teams to identify contractual and financial compliance issues, and financial reporting and control gaps
• Provide monthly updates to leadership on performance, ensure all strategic efforts impacting Revenue Assurance are successfully supported, including all phases of the project lifecycle, develop and leverage relationships with partner organizations to ensure collaboration as needed is effective, drive performance excellence with effective communication, project management, performance management
• Drive overall integrated project plan to implement Revenue Assurance controls and direct implementation of initiatives from multiple project teams
• Direct operations and contract management to ensure end-to-end accountability of the Wholesale revenue stream
• Preparing detailed reports on revenue leakage trends, findings, and corrective actions to relevant stakeholders
• Performing regular audits of billing systems and reconciling discrepancies between different data sources

WHAT IT TAKES TO CATCH OUR EYE:

• Bachelor’s degree in economics, commerce or related discipline
• Strong analytical and problem-solving abilities, with meticulous attention to detail
• 10+ years of experience in business intelligence and data analytics, preferably within the telecommunications industry
• Strong ability to analyze large datasets, identify patterns, and draw accurate conclusions
• Understanding of accounting principles and revenue recognition practices
• Proficiency in billing systems, data analysis tools, and reporting software
• Ability to identify root causes of revenue leakage and develop effective solutions
• Attention to detail: High level of accuracy and meticulousness when reviewing data
• Effectively communicate findings and recommendations to different levels of management
• Carrier telecommunications experience – supporting both wireless & wireline services
• Strong knowledge of telecommunications technologies & design principles – particularly carrier services
• Strong presentation skills
• Ability to effectively work cross-functionally while managing multiple large projects
• Strategic & analytical skills capable of developing & leading revenue growth
• Customer-oriented with a strong track record of establishing trusted relationships

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WHY JOIN US?

We aspire to contemporary ways of working.

Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. 

Diversity, equity and inclusion are at the center of our grounding belief in Being Real. 

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer/Veterans/Disabled

For all applicants, please take a moment to review our Privacy Notices:  

• Brightspeed’s Privacy Notice for California Residents
• Brightspeed’s Privacy Notice