Vice President, Client Executive

The Vice President, Client Executive at bswift is responsible for developing and managing strong relationships with executive-level client contacts. This includes engaging clients to understand their business objectives, providing expert advice on benefits program design, and ensuring client satisfaction. Additionally, you'll lead contract renewals and collaborate with various internal teams to proactively address client needs, continuously driving retention and growth.

Candidates for the Vice President, Client Executive role at bswift should have over 15 years of client management experience and a bachelor’s degree in business, Human Resources, or a related field. A proven track record in benefits program management, excellent negotiation skills, and the ability to work cross-functionally are vital to success in this position. Advanced degrees or relevant certifications are preferred.

At bswift, client satisfaction is gauged primarily through quarterly NPS (Net Promoter Score) data. As the Vice President, Client Executive, you'll monitor this feedback along with performance metrics to ensure that our services align with client expectations, ultimately contributing to their retention and satisfaction.

Working as a Vice President, Client Executive at bswift offers numerous professional growth opportunities, including mentorship from senior leaders, participation in workshops and industry conferences, and a dynamic environment that encourages innovative thinking. The supportive culture promotes collaboration and personal development, enabling you to enhance your skills continuously.

Yes! The Vice President, Client Executive role at bswift is fully remote. We value flexibility, allowing our team members to work from anywhere, while maintaining the collaboration that drives our commitment to delivering exceptional service to clients.

In this role, I prioritize understanding my client's unique business objectives and challenges. I regularly engage with them through meetings to build trust and ensure they feel heard, which allows me to better address their needs and foster long-term loyalty.

I start by setting clear expectations and maintaining open communication. Regular check-ins and surveys help gauge their satisfaction levels, and I address any concerns immediately. Utilizing data-driven insights to tailor our services ensures we continually meet their evolving needs.

In one instance, a miscommunication led to a client's dissatisfaction regarding service delivery. I facilitated a meeting, listened to their concerns, and collaborated with internal teams to create a solution. Following this, we improved our processes and restored their trust, resulting in a solidified relationship.

I make it a point to subscribe to industry publications, attend relevant conferences, and participate in professional networks. Engaging with peers and continually seeking out new knowledge ensures I can provide the most beneficial insights and advice to my clients.

Data is essential for evaluating client satisfaction and performance metrics. I rely on analytics to identify trends, inform strategies, and address issues. This helps me make informed decisions that enhance client relationships and drive business growth.

I prioritize organization and use project management tools to create schedules and reminders for engagements. Setting clear milestones and regularly reviewing each client’s needs helps me balance multiple relationships seamlessly while delivering exceptional service.

Understanding a client's needs deeply enables me to identify areas where we can add value. By presenting data that showcases potential benefits and aligning our offerings with their goals, I can effectively advocate for additional services that enhance their employee benefits programs.

Collaboration is central to my role. I regularly engage with various departments, from Client Services to Data Analytics, to deliver holistic solutions for clients. Establishing open lines of communication fosters teamwork and drives successful outcomes.

I stay informed about regulatory requirements through comprehensive research and ongoing education. I also collaborate with bswift's compliance teams to ensure that our client offerings are in line with the latest regulations and best practices in the industry.

Key attributes include a customer-centric mindset, strong strategic thinking, effective communication skills, and the ability to adapt quickly to changing environments. These qualities enable a Vice President, Client Executive to meet client expectations and drive successful partnerships.